Mercedes-Benz of Sudbury

Best Ever! I just recently purchased a ML 350 at Benz of Natick from John Stefanini. Hands down the Best buying experience ever. I owned several luxury vehicles I just recently purchased a ML 350 at Benz of Natick from John Stefanini. Hands down the Best buying experience ever. I owned several luxury vehicles and never was treated the way I was at Mercedes Benz of Natick. A FIRST CLASS organization. The business manager Jamie McCracken made sure all the paper work was ready and didn't waste any of my time a True professional. I plan on purchasing many more vehicles from John and Jamie, Thank you MB of Natick. More

Sales and Service I have been doing business with Herb Chambers Mercedes-Benz in Natick for about five years. I have purchased two vehicles from the good people there. I have been doing business with Herb Chambers Mercedes-Benz in Natick for about five years. I have purchased two vehicles from the good people there. The location is convenient. The showroom / waiting room is spotless, bright, attractive and offers numerous amenities (comfortable chairs, a variety of reading materials, docking stations for computers, TV, snacks and refreshments, etc.). The sales staff is friendly, well-trained and thoroughly informed about various features and models and they offer a variety of purchase plans. Seldom will you ever encounter such a low-pressure environment in deciding on your purchase. The service department is exemplary. Under the manager, Dan Bolton, their representatives could not be more sensitive to the time requirements of customers. They are well schooled and highly competent in the diagnosis of problems and in executing speedy repairs. When completion of a complex problem requires more time in shop, they have often pre-arranged for use of a loaner vehicle. I have had nothing but a satisfying relationship with Herb Chambers M-B Natick. More

Highly Recommended I have leased 3 cars from Mike Collins and his team at Mercedes Benz of Natick and I cannot say enough about the level of service I receive, both befo I have leased 3 cars from Mike Collins and his team at Mercedes Benz of Natick and I cannot say enough about the level of service I receive, both before the transaction as well as after. What could be more telling than going back to a dealer 3 times in a row to lease? I don't shop around or even consider other dealers based on the level of service and the ease of which they are to do business with. Highly Recommended. More

Mercedes of Natick is the best! I got my GLA 250 about a month ago and I love it! This dealership was so helpful and informative and made the whole process stress free. Ali A. really I got my GLA 250 about a month ago and I love it! This dealership was so helpful and informative and made the whole process stress free. Ali A. really gets the gold star here :) More

Promises not kept This is a small thing, but annoying because it was part of the sales pitch--A free car wash with a service appt. I left the car for 3.5 hours for a si This is a small thing, but annoying because it was part of the sales pitch--A free car wash with a service appt. I left the car for 3.5 hours for a simple safety recall appt. I arranged to be picked up and dropped off by a friend. The car was serviced but not washed as promised. A call to me to say the car would not be ready by the time promised would have lessened my dissatisfaction. On weekends, it's impossible to get the car washed. Herb, don't claim to give a service that you can't deliver. More

great time Came here because they had the only GL550 to test drive. John took the time to show me the car. Kept in touch but wasn't pushy until I decided to or Came here because they had the only GL550 to test drive. John took the time to show me the car. Kept in touch but wasn't pushy until I decided to order the car. Tried to find one already built but what I wanted wasn't a routine configuration. Ordering the car was painless but waiting for delivery was slow. Not anyone's fault, just not routine. Financing was a breeze, Jamie was terrific explaining everything and getting the paperwork done. Delivery was amazing. John worked around my schedule on his day off to get everything done. Zach also worked around my schedule and delivered the car after work then spent an hour going over everything. He even dropped by the next morning because I had left some keys in my old car. Even after delivery everytone wanted to make sure I was happy. John called to check that everything was good and we worked out a time for me to stop buy and get the winter mats put in, which he did himself. Bottom line, couldn't be happier, and oh by the way, love the car. More

Outstanding experience at MB of Natick Fred Schultz has sold me 2 MBs- an E 350 and an AMG SL63- and I can't say enough of what a pleasant, unpressured experience it truly was. Last year I Fred Schultz has sold me 2 MBs- an E 350 and an AMG SL63- and I can't say enough of what a pleasant, unpressured experience it truly was. Last year I brought my Mom to MB of Natick when she was looking to replace her Lexus SUV and after half a day of test drives and questions answered my Mom left with a beautiful full size SUV GL. Mom is a savy consumer but had nothing but high praise for Fred. I get my MB serviced at the Natick dealership and deal with the always friendy and accommodating Suzanne Daniels. I can't speak highly enough about MB Natick "experience" and cutstomer satisfaction. More

Herb Chambers Natick Outstanding! Let me preface my review with a bit of history about my relationship with Mr. Chambers, what would be the best word.......horrible. In the last twelv Let me preface my review with a bit of history about my relationship with Mr. Chambers, what would be the best word.......horrible. In the last twelve months we have purchased an Alpina B7 (which was in a wreck and never disclosed) and Porsche 911 (BMW Sudbury), and a Bentley (Bentley Boston). These experiences were necessity due to the cars we wanted, not because we would do business with them, and had sworn Herb off. With that said this review is not to state our dissatisfaction with others, history, but to point out our going to Herb Chambers Natick was a total face palm, but once again they had the car we wanted, in a rare color. Admittedly we went looking to battle, or just give in, be treated with a lack of respect for our business, have to fight and leave. Get service somewhere else and write it off. To make this point our Alpina B7 goes to Wagner, Chris Cooper, because he treats us like friends. On to the face palm that was to be Natick. We were met by Miki Farris who came to meet us at the door, and was extremely nice, (this has NEVER happened at another HC dealership) and listened to our needs. The car we wanted was at another dealer/lot. He immediately sent for the car and assigned Joyce to our deal. Both were extremely nice. At first site we knew we wanted the car, G550 in this green/grey color. My wife's dream car in the only color she ever wanted, and a color that is never available. She was in love and I truly wanted this day she waited for so long to be special, she works hard for what she has, and I think car dealers forget that we work so hard to spend our money with them, at least Sudbury and Bentley do. Joyce explained the car, Miki over saw the deal and finally we meet with Zini, the finance manager. When you get to the finance mgr it is like being interrogated by the police, your life out there for the world. Even with excellent credit, you feel degraded by most. Zine is everything we never expected, professional, understanding and guy that absolutely 100% will tell you what he can get done and get it done. He told us to go have lunch and he would call us in a bit. We go over to legal seafood and before we could order the wine, deal was done, not only done, but to our terms. Just like that Miki, Joyce and Zini put my wife in the car of her dreams, done. And for once it was nice to see her happy with the car experience. As we were leaving were waiting for the other shoe to fall, for the "but you have to......" never came. Then they offered to do the venture shield, make sure the car was perfect and deliver the car. I was, we were in shock. We left wondering what had just happened. We literally had to fight over our other deals, when by the way that is the last thing a customer wants, to be defensive just because that is the expectation of a car deal. Finally we pick up the car, and the delivery was done INSIDE (this was also a new one for us) the building, going over all the buttons and functions. With certainty, this delivery was exceptional and made the deliveries of the Alpina and certainly the Bentley a joke, a spade a spade. We were in fact so impressed by this team, we bought another car. Another car Herb!! we swore you off, broke up with you, threw away the ring, and now you had us at ...Natick. We bought a GLA bright red, loaded, and the without a doubt the most fun car I have ever driven. I have owned the BMW X1,X3,X5 and X6 and I will take the GLA any day. I love cars, I have owned them all and the GLA is a very cool car. MB is fresh, their designs are cool and their attention to what people want is refreshing, where as BMW is so stale. Back to the guys at Natick, once again delivery, financing, Joyce, Miki, Zine and the manager Michael Collins (yes while the GM of Sudbury hides in his glass tower, Mr. Collins is right there for the customer, novel? All helped and we had the car. Beyond this, check this, Miki in conversation heard I was never offered venture shield on the new Bentley, by Bentley Boston, and Natick put it on for FREE. Why? because for the first time we were a valued customer, and I believe friends. We will never buy a MB from another dealer, and we will buy a lot more MB's from Natick. Herb, Natick is your Malcom Butler, picking of a pass at the 1 yard line with 20 seconds left, winning your super bowl. If I could be so bold, given the amount of cars I have bought in the last year, (1M) the Natick store SHOULD BE YOUR TRAINING STORE FOR ALL OTHERS. When you buy a lot of cars you just expect the battle. That is all we have gotten from others in your company. Natick should be in everyone of your stores showing them how to treat people, how to make people smile, because their style makes people like us spend 200K in 1 weekend without trepidation, because it was FUN and EASY . To us, at the end of the day, a car deal is business, but it can be respectful and it can even be fun, which I believe is the point. Every car I buy should make me feel 16 again, not only did Natick accomplish this, they saved our business with your chain. We live in Utah, and we will come to the east coast in a minute to see our friends at Natick - I wish I could find the words to describe my utter disappointment in the other cars from your company, and how these folks at Natick saved that business for you, how they treated us, it was great. I wish you would actually read my comments, and see a couple who collects cars, who spent $1M in 12 months, had written you off, and NATICK has our business for life. The others, not so much...... BTW, just something I find funny. Natick has the best service ever, they did my Bentley Venture Shield, as I was not offered it at Bentley, they stepped up and handled someone else's fumble to ensure our happiness. Anyway, Bentley, big expensive cars, service, none, customer service, none, and the waiting area, two couches, 3 doughnuts and a kurig. Natick, the best cranberry bread, brownies, ice cream, movies, and I can watch my car - are you kidding me. They even email us with what movies are playing. And while you relax the people who helped you with the purchase remember you name, they check in with you, they KNOW you are there - I am old school, you sell yourself first, then the car....these guys just get it. Natick MB is the best dealership I have ever worked with, lucky for you Herb, you have one diamond in the pile. Which is surprising how they are so different. Just love these guy. Anyone thinking about a BMW, or comparable, check out the MB products and talk to Natick, you will not be disappointed.......... Best Brian Bennett More

You Will Not Find A Better Dealership I can honestly say that this was hands down the best car buying experience I have had. The level of customer service at Merecedes Benz of Natick is li I can honestly say that this was hands down the best car buying experience I have had. The level of customer service at Merecedes Benz of Natick is like nothing I have experienced before from any other dealership. John Stefanini and Miki Farris, where great to work with. They bent over backwards for us to get us the car we wanted at a great deal. We where set on Set on an Audi when we came into the delearship, and all I can say is with in 5 minutes of working with John, and how easy he made the whole process, there was no way that we would go anywhere else. More

Customer is respected and appreciated customer time is respected. And not wasted. Sales team have a desire to do business and find a win-win way to make the deal happen. Paperwork is simpl customer time is respected. And not wasted. Sales team have a desire to do business and find a win-win way to make the deal happen. Paperwork is simple and does not take long. Educator is patient and comprehensive More