Mercedes-Benz of Sudbury

Treated like royalty! After much online research, I had decided to purchase a Mercedes-Benz CLA45 AMG. I'd had very good experiences previously from Herb Chambers' dealers After much online research, I had decided to purchase a Mercedes-Benz CLA45 AMG. I'd had very good experiences previously from Herb Chambers' dealerships, so without hesitation I contacted Mercedes Benz of Natick. On my first visit there, I was greeted by Charles Scrymgeour, an avowed AMG enthusiast. Charles is a true gentleman, and takes great pride in the performance credentials of AMG. Charles went the extra mile to have me test drive various models to make sure I was fit to the right vehicle. When I made my decision, there was no pressure to 'seal the deal'. I went home to sleep on it, and the next day made my decision. Charles found the exact car I was looking for, and had it brought to M-B Natick that day. What happened next was a complete surprise. Their new car detailer found a small flaw in the paint finish that had occurred during shipping from Europe. Charles and his manager, Cong Truong, advised me that they would not release a flawed vehicle to me, and found an identical replacement immediately and got it to me the very next morning. The replacement car even had a few extra options that they did not charge me for due to the problem with the first car! When the new car arrived, their detailer went over it with a fine tooth comb to ensure its perfection, and only then released it to me. Upon delivery, Charles spent over an hour with me going over all the features and operations, including detailed recommendations for break-in. I drove off a very happy man, and by the time I got home I was madly in love with the car. A few words about doing business with M-B Natick (and Herb Chamber's in general): you will get full value for your trade-in. Many dealers will offer you a discount on the new car, but then make it back by lowballing your trade. Not these guys. I asked for, and received, the full and fair value of my trade per industry guidelines, in addition to a very compelling discount on the new car. I came away spending much less than I had budgeted for. As for Charles, I could tell that he was truly delighted to welcome a new member to the Mercedes-AMG family. At no point in the process did I feel that he was trying to maximize his commission or upsell me. I was treated like royalty during the entire process. More

GLC 300 coupe Very professional and patience. All my Questions were answered. It was my first time there but Jonathan made me fell very welcome. I’m very pleased an Very professional and patience. All my Questions were answered. It was my first time there but Jonathan made me fell very welcome. I’m very pleased and will recommend Mercedes Benz at Natick for everyone who wants to buy Mercedes. Great service. More

Just purchased my first MB. Charles is very friendly to work with. He is quite knowledgeable about the car and gave me all the information about selecting the specific features f Charles is very friendly to work with. He is quite knowledgeable about the car and gave me all the information about selecting the specific features for my new C43 coupe. I am very happy with the purchase experience. I will definitely recommend him to anyone who is interested in an AMG. More

adaptable to my time and travel constraints Great job. Did what was necessary and needed in a timely way. Delivered the car back as promised (and clean!). Very professional approach. Good commun Great job. Did what was necessary and needed in a timely way. Delivered the car back as promised (and clean!). Very professional approach. Good communications. More

thsank you Mr. Craig We had a warranty issue with our car, and Mr Craig stood by his word and fixed our car with no problems. Thanks to him and his team for a great job. We had a warranty issue with our car, and Mr Craig stood by his word and fixed our car with no problems. Thanks to him and his team for a great job. More

Smiling Professional Staff Gary was professional, friendly, knowledgeable, and willing to go above and beyond in all aspects of helping put me at ease in deciding to purchase my Gary was professional, friendly, knowledgeable, and willing to go above and beyond in all aspects of helping put me at ease in deciding to purchase my 2015 c300matic. No pressure; reassuring; patient; a few more descriptives that definitely apply to Gary. And I never felt the time spent and attitude towards me while purchasing a used car was in any way less than if I was buying a new more expensive model. Each employee, whether connected to any aspect of my presence at the dealership or not was friendly while being totally professional. They all seem to enjoy being at work. Speaks volumes, in my opinion, of the dealership. I am so glad I researched the inventory available so that I can now say I’m a very happy satisfied customer looking forward to futures visits back. More

Tire Replacement Unexpected tire issue with new tires (5000 miles). Had to put donut on and hard to drive at 50 mph. Excellent service replacing tire before upcoming Unexpected tire issue with new tires (5000 miles). Had to put donut on and hard to drive at 50 mph. Excellent service replacing tire before upcoming winter storm. More

Excellent Attention Everyone that we encountered at the dealership was very professional and gave us the best experience possible. Gary Fine was outstanding at helping m Everyone that we encountered at the dealership was very professional and gave us the best experience possible. Gary Fine was outstanding at helping me find the right vehicle and assisting me with his excellent knowledge of Mercedes. He spent a great deal of time with me and my family and made sure he answered all of my questions. Shahien was also wonderful when the car was delivered to me. He really went through the car and made sure I was comfortable with all the technology. More

Fantastic experience It was such a pleasant experience from the moment I walked in the door. Everyone was both friendly and professional . There was absolutely no pressur It was such a pleasant experience from the moment I walked in the door. Everyone was both friendly and professional . There was absolutely no pressure . I can’t say enough about Fred Schultz. I would recommend Mercedes of Batick to everyone. More

Excellent experience Our salesman gary fine was very attentive and helpful responding quickly with all our questions and issues. He went over and beyond our expectations. Our salesman gary fine was very attentive and helpful responding quickly with all our questions and issues. He went over and beyond our expectations. We are very appreciative More