Mercedes-Benz of Sudbury

Great friendly atmosphere Excellent customer service all around I will recommend to friends and family I’m very pleased that I have purchased a great vehicle At your plac Excellent customer service all around I will recommend to friends and family I’m very pleased that I have purchased a great vehicle At your place More

Great Service Dept! I found the Natick Mercedes Benz Service Dept really thorough and they meet their deadlines. To mske it really easy you get one of their cars while t I found the Natick Mercedes Benz Service Dept really thorough and they meet their deadlines. To mske it really easy you get one of their cars while they service yours! Savannah was knowledgable and got the work done, even replacing gas cap! I highly recommend this dealership. More

The entire experience was fantastic. Vito was very cordial, patient, and took time to explain even the most minute detail. The manager was also very nice. In the end, I left the place ve Vito was very cordial, patient, and took time to explain even the most minute detail. The manager was also very nice. In the end, I left the place very satisfied overall. Next time you have a chance to come to this dealership, definitely ask for Vito. You will not regret you did.I especially want to mention Jonny Pham, the Product Specialist, for his friendliness, patience and expert knowledge in explaining the numerous state of the art features of the CLS 450 to ensure a comfortable and safe enjoyment of my car. He even scheduled a second meeting with me to ensure that I fully understand the system. I will definitely be back to this dealership to get a new car in the future . More

an Extraordinary Experience Right from the very start, our experience with MB of Natick was nothing less than exceptional. After an internet search for a very specific automobil Right from the very start, our experience with MB of Natick was nothing less than exceptional. After an internet search for a very specific automobile and use of Dealer Rater, which was quite informative, I was informed that if they did not have the ideal car that I wanted, they would order it to my specifications, and in fact, they did. They were a joy to deal with and negotiations were reasonable and pleasant, not tense and uncomfortable like other dealerships. Vito was in contact during the manufacturing of my car in Germany, it was registered and delivered to my home. Shahien spent more than adequate time programming my auto and ascertaining that I had a complete understanding of the technology present. Without reservation, I would recommend MB of Natick to everyone! More

Wonderful Experience My 4th Car with Mercedes Benz of Natick and they are the Best! You’ll be in good hands if you shop for your next car here. My 4th Car with Mercedes Benz of Natick and they are the Best! You’ll be in good hands if you shop for your next car here. More

The service is outstanding! Communication is excellent. He coordinated pick up and delivery of my car after the service was completed, even though I was out of town. All went smo Communication is excellent. He coordinated pick up and delivery of my car after the service was completed, even though I was out of town. All went smoothly. More

Awesome service at Mercedez of Natick I never thought that I would buy a Mercedez so fast and in a city situed at 2000 miles of my residence. In fact, we visited this Mercedez agency in I never thought that I would buy a Mercedez so fast and in a city situed at 2000 miles of my residence. In fact, we visited this Mercedez agency in Natick - MA, to have an idea of the new models in view of purchasing one upon our return to Miami. We were welcomed by Vito Argote in such warm and professional way that it took him only a few moments to show us exactly what we wanted. In addition, he proposed us to deliver the unit in our home in Florida and to take care of the process of plates, registration and transport. In view of his kind, efficient and friendly approach, we decided to buy the unit to him. Few days later, we received the vehicle at our complete satisfaction and Vito called us several times to know if we were happy with our brand new car. For us, it was an awesome experience and we will strongly recommend Mercedez of Natick and Vito in particular. In addition, the Mercedez facilities in Natick are very modern and elegant and all the supporting staff is very friendly. When I will decide to change my vehicle, I will surely contact Vito to assist me in the new venture. More

Superior experience Superior service in every area from first contact with Caroline to the discussion and sale with Francisco and wrapping up with Seyed and Shahein. An e Superior service in every area from first contact with Caroline to the discussion and sale with Francisco and wrapping up with Seyed and Shahein. An excellent experience! More

Service department is exceptional The Service Department at MB Natick is always a well-oiled machine, no pun intended. From loaner arrangements, appointment timing, expediting my drop- The Service Department at MB Natick is always a well-oiled machine, no pun intended. From loaner arrangements, appointment timing, expediting my drop-off while clearly explaining the expectations for the duration and details of my service, Abdul and everyone else on that team always give me the clear impression that they're aware upfront of my service details, are ready to keep me updated me throughout the process and always follow up afterward. MB Natick should be the template for how a smooth and detailed customer service experience process should play out. More