Mercedes-Benz of Sudbury

Great Customer Service Contacted Dealership through True Car... my schedule is very hectic... so they brought the car to me! Unconventional, maybe... but customer service i Contacted Dealership through True Car... my schedule is very hectic... so they brought the car to me! Unconventional, maybe... but customer service is Top Priority. More

Great experience! I visited this dealership on two occasions looking at two separate cars. As a result I worked with 2 sales reps. I ultimately ended up buying with Sae I visited this dealership on two occasions looking at two separate cars. As a result I worked with 2 sales reps. I ultimately ended up buying with Saena who I found to knowledgeable, patient, and provided excellent customer service overall. She made the process extremely smooth. More

Nail in tire with an immediate road trip planned I arrived on Friday afternoon after several weeks away, got in my S560 and saw a low pressure error in my front right tire. Stopped by to ask the crew I arrived on Friday afternoon after several weeks away, got in my S560 and saw a low pressure error in my front right tire. Stopped by to ask the crew to add air since we were passing by and we saw that there was a nail in the tire. Run flat so it had to be replaced, and I was supposed to head to northern NH the following morning for my son’s LAX game. New tire wouldn’t be in until Monday and all the loaners were out. The service team asked me to hang tight and 10 minutes later they were able to secure a rarely used AMG GLC loaner for me. I truly appreciate their ability to make something work, and my son was thrilled that I made his game. Thank you!!! More

Radiator replacement + oil leak Usually I do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level Usually I do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level of service. Here is the story: I had an oil leak issue on my G63 AMG (56k miles) and had already had to pay for repairs and then it continues to leak in the same spot. I came back to the dealership for the 2nd time and was assured that I need the exact same repair, which obviously didn't help. I went back to them on Monday, April 22nd for the 3rd time for the same issue. This time they admitted they were wrong with their diagnosis and admitted that the issue is related to the valve cover that needs to replaced. I was expecting a discount due to the fact that the dealership wasted my time twice already replacing the wrong part. I have a high end vehicle and always take excellent care of it. The service manager offered to check with his management regarding the cost. Instead, I received the following response, which came as quite a shock to me: "Good morning Mikhail, I spoke to the service director this morning. He advised that we rather not work on your vehicle to perform the repair because he feels you will never be happy with the work. I apologize on my behalf. --Luis Aguasvivas Mercedes-Benz of Natick" Another story that shows their lever of "service": About a month ago I came for the service to replace the leaking radiator and AC compressor. When I took my car back after the repair was done I started the engine (engine was cool) the I opened the hood and saw the coolant was going and spreading out of the plastic radiator tank. I asked Charles what is it and received a reply that this is normal and nothing to worry about. This is not my first car and I know this usually happens when the air got left inside the radiator. I told him that I cannot accept this repair and the coolant needs to be refilled with a help of "refrigerant machine". He argued a lot with me that this this is normal thing to have (expanding and overfilling coolant) which i strongly disagree with. I insist they take the vehicle back and refill the radiator the right way - take out air from the system. I know this is very serious issue and can cause engine to overheat. On Thursday when we met at the dealership in Natick I told this story to their General Manager. I was very surprised when Service Director Charles Lahti showed his unprofessional again and confirmed that having refrigerant expanding and spreading out through the plastic tank lit is normal thing. On top of that he told me that they never refilled my radiator with a help of machine, but instead of that he just took out some coolant out of the tank and returned me a car (lied to me when told me they did it right way). I never expected such customer service form Herb Chambers. More

Fast and easy!! Samantha was a pleasure to work with! I had gone in on a Sunday for a test drive on their used inventory, determined to purchase of course, We had a little hick-up where the car was unava I had gone in on a Sunday for a test drive on their used inventory, determined to purchase of course, We had a little hick-up where the car was unavailable, however Samantha Baptista was persistent in figuring out the location guaranteed she would have an answer and even offered her personal car (since it was the same) to test drive! That was huge!! None the less , Sam stayed on top of making sure all was taken care of car was located I returned, signed my life away and walked out with exactly what I wanted!! THANKS Sam! Wish I had an easy button, since I don’t, hands down for car buying process this is your Gal!! More

New car Saena Nikolas was very helpful and very nice person to deal with .I will recommend her to all my friends and family ,the best dealership go and see S Saena Nikolas was very helpful and very nice person to deal with .I will recommend her to all my friends and family ,the best dealership go and see Saena. More

Excellent service Jose did a fantastic job, with the presentation of the vehicle, We enjoyed the hole sales process. Felt no pressure and everything was laid out for us Jose did a fantastic job, with the presentation of the vehicle, We enjoyed the hole sales process. Felt no pressure and everything was laid out for us. The management and Finance department were very helpful. More

Best experience ever. I will go back there Went there for a test drive and I had this pleasure to meet with this young lady called Saena Nikolas. Omg. She knew everything about the car , she ex Went there for a test drive and I had this pleasure to meet with this young lady called Saena Nikolas. Omg. She knew everything about the car , she explained to me all the safety features and the performance of the engine. Then we went in the test drive and she was very patient and polite. Guys, trust me if you need someone that knows everything about the vehicle GO SEE Saena Nikolas. I will recommend all my coworkers and the people at my church. God Bless Saena. More

Polite and friendly Went there to test drive a new car and my salesperson was a very polite and professional girl called Saena Nikolas. Very patient and sweet she never p Went there to test drive a new car and my salesperson was a very polite and professional girl called Saena Nikolas. Very patient and sweet she never pressure me and she did everything to help me with my credit issues. I will recommend this dealership and Saena to all my friends. Customer here get treated all gold. More

Great Deal with help of Great Salesman, Charles Scrymgeour! Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go over other series and he found the best car matches with my need and budget (C300-Y2019!) ...Unbelievable...Greatest car with Greatest price! Charles Scrymgeour is the main reason I had such an amazing experience and deal with Mercedes-Benz Of Natick. I highly recommend this place but more recommend asking for Charles. He really takes care of his customers in every single detail and aspect! So Professional More