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Mercedes-Benz of Stevens Creek

San Jose, CA

Overview
Reviews
Vehicles
4.5
916 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 916 reviews

October 01, 2021

Charlie kindly fit me in with a battery problem. I was kept abreast of the time it would take while I waited. Always good service More

by gaetinal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Fush
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Oct 04, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Drive safe, and we'll see you on the road.

September 29, 2021

Fantastic! Wouldn't go anywhere else. Jake Tran is amazing. Gets it done right! Thanks 😊👍 More

by CLou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Tran
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Sep 29, 2021 -

CLou responded

Jake Tran, I want to thank you for all your help, patience, care, and concern. I wouldn't trust my Benz to anyone else. You are amazing and you get the job done right. I hope everyone gets the best service and care for their car as I did with you and Mercedes Benz Stevens Creek. Thank you for taking care of my baby( my Benz)!

September 27, 2021

My servise advisor, Jake Tran, is very professional and pleasant to deal with. He made sure that everything was completed in a timely manner. The repairs were completed and the car was washed and cleaned More

by sana
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Tran
Report | Print
Sep 29, 2021 -

Mercedes-Benz of Stevens Creek responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

September 27, 2021

My supervisor Susan is friendly, efficient and responsible, I enjoy her service and would recommend her to anyone who needs her help. More

by Lei Skov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan sayer
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Sep 28, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 26, 2021

I came for 30000 miles check , waited almost 1 hour, 3 staff member ask me same question do you have appointment and everyone respond someone be with you soon. Finally closed to hour wait, I got to leave More

by Mitzie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gisele
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Sep 28, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Mitzie, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.

September 23, 2021

Stephen is a friendly, responsible and helpful service manager. He gave me a worry free service. Excellent service. More

by mingjtsai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Kirksey
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Sep 24, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 23, 2021

On the sales Department cannot get complete info on EQ SUV no response to my email More

by Harry Lee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Annie Yin
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Sep 26, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Harry, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

September 23, 2021

This was my second service visit on a 2020 Sprinter chassis and I'm very pleased. I just went in for a software recall and they found an additional problem and did a thorough software update and radar More

by david.varni
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate is very helpful and professional.
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Sep 24, 2021 -

Mercedes-Benz of Stevens Creek responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 22, 2021

Very courteous sales persons, very knowledgeable and helpful. They had a lot of selection for the model we were looking for than the other dealers in the area. More

by Kulinder
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asad Hanif and Nick Kith
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Sep 24, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 20, 2021

Great service, fast and efficient. Took care of all recalls. Was able to communicate over text and ultimately pay my invoice over a link in a text message before pick up. More

by daniel.zimmermann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ETHAN KURTZ
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Sep 24, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Daniel, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!

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