Mercedes-Benz of Stevens Creek

David Nghiem was an awesome sales person. I got my new GLS 450 last Saturday. He understood all my needs quickly and got it ready so quick. We had a new born waiting inside the car with my wife and Davi GLS 450 last Saturday. He understood all my needs quickly and got it ready so quick. We had a new born waiting inside the car with my wife and David helped out so much by getting the car and paperwork completed in 90minutes!! It was the shortest time I was at the dealer. He made our entire family feel so comfortable and happy during our entire stay. I am so happy to meet a prompt, reliable, helpful person at MB Stevens Creek! More

Bad Business!!! Bought a used 2016 Lexus Rx 350 a couple months ago. The rear passenger side is squeaking so I set up an appointment to see exactly what’s wrong with it. I had an appointment with Danny Ho a months ago. The rear passenger side is squeaking so I set up an appointment to see exactly what’s wrong with it. I had an appointment with Danny Ho and he passed me off to Nate Jones. I really thought the appointment would only take a couple hours since it is an appointment but Nate Jones said he doesn’t know how long it would take and it could take all day. Well I didn’t plan for that so I told him I need to reschedule. No problem he said, He gave me his business card and said just text me and come around the end of next week and drop it off and I’ll make arrangements for you to get a loaner car while they diagnose the problem and if they need to order the part they would fix it. Well I texted him twice the week after my initial appointment since he said that was the fastest way to get a response and of course no response. So I called the week after that and talked to some lady and she got all my info down and said she would have Nate Jones contact me. Still haven’t heard anything from anyone. Definitely a disappointed customer. Would not recommend to anyone!!! Hopefully the extended warranty I got through them will work at a Lexus dealer. More

Professional and friendly, beautiful cars, helpful knowledgeable people who work together to see that your needs are heard and attended to. Great experience always ...Jake is my go to at the dealershi knowledgeable people who work together to see that your needs are heard and attended to. Great experience always ...Jake is my go to at the dealership who has top notch care & customers service on point. More

In my last 9 car buying (New and Preowned) this was the worst in every corner I compare. Wish I have read reviews before I go this dealership, was never going to step in for buying or service, then I spok worst in every corner I compare. Wish I have read reviews before I go this dealership, was never going to step in for buying or service, then I spoke with two of my clients about their experience same dealer they felt the same or worst, the way they deliver me a car I have lots of doubts this car now. More

This is the BEST service team with which I have worked. I had a nail in my tire on Friday. I was due for service on Monday. They took my car, gave me a loaner and did the service on Saturday. The 120,0 I had a nail in my tire on Friday. I was due for service on Monday. They took my car, gave me a loaner and did the service on Saturday. The 120,000 mile service was thorough and gives great peace of mind. When I arrived to drop off the loaner and get my car I was a little early and they weren't open. The person checking in personally went to get my car so me. We LOVE our 2015 GLK 250 Bluetec and want it to go for many more miles. This team helps make that possible. I can't say enough good. Fantastic! More

This was absolutely my worst buying experience. Expected top notch attention from a Mercedes Benz dealership. I purchased a good quality used car at least from a bad quality car dealer. Expected top notch attention from a Mercedes Benz dealership. I purchased a good quality used car at least from a bad quality car dealer. More

Wonderfully professional, clean and efficient dealership for sales and service. My advisor treats my vehicles as if they were his own, and the communication is clear, concise, accurate with no surprises. for sales and service. My advisor treats my vehicles as if they were his own, and the communication is clear, concise, accurate with no surprises. Thank you More

Another excellent service appointment here with Ethan Kurtz. I was a little early but met promptly. He explained everything in detail that was going to be included in my 120k service. He also assured me Kurtz. I was a little early but met promptly. He explained everything in detail that was going to be included in my 120k service. He also assured me that he had the new set of tires I requested when booking my appointment and a loaner vehicle for me to use. Ethan is very knowledgeable and informative with my cars servicing needs and the services that are available . I especially appreciate the fact that he keeps me updated on the progress while my car is being serviced. I have been bringing my vehicle here for over 3 years now and the level of consistently good service keeps me coming back.. I highly recommend bringing your vehicle here for its servicing needs. More