Mercedes-Benz of St. Paul

I had a very disappointing experience with Mercedes-Benz of xx. Paul. Over the course of three days, I spent a significant amount of time communicating with the dealership about trading in my vehicle, only of xx. Paul. Over the course of three days, I spent a significant amount of time communicating with the dealership about trading in my vehicle, only to end up feeling like my time was completely wasted. I’ve purchased many vehicles over the years and have worked with dealerships of all brands. I have never felt like such a low priority as I did here. Given that this is a Mercedes-Benz dealership, I expected a much higher level of professionalism, communication, and customer service. The biggest issue was the lack of communication. I repeatedly had to follow up for updates, and the process dragged on much longer than it should have. After three days, I was finally presented with an offer that was far below what other dealerships had already offered me.($6k lower to be exact) and the other offers were just to buy my car without being a trade it in. I was told the low offer was based on comparable vehicle sales (“comps”). The very next dealership I worked with was transparent enough to actually show me the comparable vehicles they used to determine my trade value. After seeing those, I don’t believe the explanation I was given was accurate. It left me feeling like the comps were being used to justify a lower offer than my vehicle deserved. The Mercedes-Benz name sets an expectation of premium service. Unfortunately, the only thing premium about this experience was the logo on the building. Three days of poor communication, a trade offer that didn’t make sense, and zero transparency. I expected a luxury experience—I got a lesson in why brand names don’t always reflect customer service. Went in for the best, but got nothing. More

Willing to work with us and made it easy. .very friendly. Very professional. Very personable .very friendly. Very professional. Very personable More

I would not recommend doing business with Mike Jensen. My cousin had a fully completed out-of-state trade — money wired, paperwork signed on both sides. When I arrived to exchange the vehicles, it became My cousin had a fully completed out-of-state trade — money wired, paperwork signed on both sides. When I arrived to exchange the vehicles, it became clear his own staff hadn’t communicated the details of the deal to him. Rather than honor the agreement his team had made, he demanded an additional $1,500 before he would release the trade. Buyers should be aware that signed paperwork and a completed wire apparently aren’t enough to lock in a price here. Take your business elsewhere. More

I had an amazing experience working with Adam at Mercedes Benz dealership of St. Paul.he was very knowledgeable , professional, With no high-pressure sales tactics .” Benz dealership of St. Paul.he was very knowledgeable , professional, With no high-pressure sales tactics .” More

Ben, Joel, Mike and Austin were all wonderful and really helpful in the process. They were knowledgeable, professional and thorough. helpful in the process. They were knowledgeable, professional and thorough. More

Leo was excellent to work with -- straightforward, transparent and helpful throughout the entire process. Looking forward to continuing our relationship for years to come! transparent and helpful throughout the entire process. Looking forward to continuing our relationship for years to come! More

I enjoyed the experience very much. Everyone was very pleasant to work with. . I would consider them again in the future. Everyone was very pleasant to work with. . I would consider them again in the future. More

Outstanding experience. Adam went above and beyond to make sure we were completely taken care of, from the time we walked in to driving out. Highly recommend Adam and all wh Adam went above and beyond to make sure we were completely taken care of, from the time we walked in to driving out. Highly recommend Adam and all who helped. More

I had an excellent experience with them. Julie and Aaron were friendly, professional, and went above and beyond to make sure everything was perfect. The process was smooth and transparent, w Julie and Aaron were friendly, professional, and went above and beyond to make sure everything was perfect. The process was smooth and transparent, with no hidden fees or surprises. They answered all my questions patiently and made me feel confident about my purchase/service. I would highly recommend them to anyone looking for quality cars and exceptional customer service. More

Very knowledgeable, full service & made purchase process smooth & quick. They were professional & down to earth as well. smooth & quick. They were professional & down to earth as well. More