Mercedes-Benz of South Charlotte

We called on 7/6 to make an appt to bring 2010 E350 in to get a new tire. The right front tire had a bulge. Tires had 9100 miles. Was connected to parts dept. Wayne in parts said tire was in stock and get a new tire. The right front tire had a bulge. Tires had 9100 miles. Was connected to parts dept. Wayne in parts said tire was in stock and could be fixed on Friday. He also asked us to bring car in on thursday so they could look at it. Wayne said he would order tire. We called back and spoke to John in Service and asked why we had to bring car in thursday for someone to look at tire. He said that didn't make sense and to bring car in Friday. We brought car in Friday but tire was not ordered. We were told it would now be monday before new tire came in. When we asked about warranty on tires we were told the warranty didn't apply because there were markings on both tires that suggested we hit a pot hole. We haven't seen a pot hole in the 9100 miles we have been driving the car the size of the front end our car. I really didn't expect to receive a new tire under warranty. I did expect to be treated with more respect than I received. The service manager , Barry , was curt, to the point and unapologetic for any problems we had. I owned BMW's for the last 14 years and had them serviced through Hendrick BMW. Never had a problem. This dealership seems to be a mistake for me. Would not recommend using the service area. More

Pushy sales people, sold car I found online and lead me to believe it was still available. Wasted trip and bad experience. I wasn't impressed with the arrogance of the sales people and felt that they were to believe it was still available. Wasted trip and bad experience. I wasn't impressed with the arrogance of the sales people and felt that they were trying to up sale me to another vehicle after telling me the car I contacted them about had sold. More

My search for a car was narrowed down to a Mercedes, BMW or Jaguar. My research continoulsy lead me to a Mercedes. Thus, I scheduled a visit to Mercedes South Charlotte. Immediatley upon working with Nance or Jaguar. My research continoulsy lead me to a Mercedes. Thus, I scheduled a visit to Mercedes South Charlotte. Immediatley upon working with Nance Smithwick, I knew my search was over. Nance was extremly professional, very willing to work on my requests and she provided me the insights, knowledge etc... that solidified my decision. Nance made me feel that I was purchasing not only a car but a relationship with the best team in the business. I had the pleasure of working with Fred Ress on the "fun things" about the car. Fred was so fun to work with, made the experience of the car so pleasurable, made the learnings so easy, etc...Nance introduced me to several team members that made me feel that I was around friends. This dealership is the most professional that I have ever been asociated with. More

I brought my 2002 Sprinter van in for a manifold recall. They replaced it for free but in the process caused me several problems that I have had to slowly solve for the past 6 months. I really wish they wo They replaced it for free but in the process caused me several problems that I have had to slowly solve for the past 6 months. I really wish they would have told me up front about the potential of these problems. The first day out of the shop it would not start at a customers office. An air bubble was being sucked in from a small hole in the diesel line tube from the fuel filter to next thing. They offered to pick it up for free but I have Triple AAA insurance, so I got it done for free anyways. They fixed it in about 3 hours and wow was I happy. It was free except for the $35 part, no problem. The next few weeks I noticed several things that were really concerning me. #1. My cab spelled like raw diesel fumes, #2. A thick black cloud of smoke would develop and engulf the cars behind me whenever I tried to accelerate. #3. My fuel mileage went from 22-23 to 15-16 mpg. These three problems as you can imagine were a nightmare for me a small business man in the cleaning industry who needs to personally smell clean and look green going down the road. And its also nice not to be high on diesel fumes when your making estimates. I took it back to Mercedes of South Charlotte and they said that the fuel leak was coming from a line under the manifold. So they let me borrow a barely used sprinter for the weekend while they fixed mine for free. I still can't believe they did that for me. But when I got the truck back the fuel smell was still as strong as ever. The repair they they did was very expensive for them so I'm feel really sick that they did all that they did! I took it to Lake Norman Dodge and they couldn't find the diesel leak but they discover quickly why I had black smoke with acceleration and low mpg. There was a tear in the turbo hose that could very well occured at Mercedes. $300 latter I am very happy that problem is fixed! Still the smell of raw diesel in my cab was really messing me up. It was leaking on my driveway. I took it back to Mercedes and Westley said that it was normal to have leaks and that these kind of leaks are very hard to find. I'm thinking "normal to have diesel leaks". The manifold recal was a result of 1 out 60 sprinters catching on fire with the defective manifold. Now I had just a "normal" fire hazard and the side benefit of diesel fumes in my cab. Westley also assured me that raw diesel fumes are not bad for your health. I assured him that he would never say that to a customer with a luxury diesel car. They finally did find those leaks in two diesel lines and it no longer smells in the cab. They did charge me $320.00 for labor and parts which may not be fair but I am so overjoyed that the problem is solved that I could care less. The folks at MBSC are exceptionally polite, friendly and accommodating. What I really needed was the truth. It cost me a lot to have this van sitting in the shop instead of working for me. I really hate writing these kind of reviews but Sprinter owners should be warned that Mercedes Benz of South Charlotte might not be the best place for your recalls and repairs. More

I live in Aiken,so people ask why I drive 125 miles to purchase a new car. I go to MB South Charlotte because I always get a deal that is better than any other MB dealership. I am always treated very cour purchase a new car. I go to MB South Charlotte because I always get a deal that is better than any other MB dealership. I am always treated very courteously by everyone and never rushed,which is very important to me. I have built a great deal of trust in this dealership, so much so, that I purchased my 2010 S-550 over the telephone without ever seeing the car. I trust Nance Smithwick simply because she is honest and represents the dealership the same way. Also, Fred Rees is extremely thorough and patient in explaining the operation of the car. Besides, he's always there just in case I need any help. As a further indication of how their customers are treated by all their employees, I have this brief story to relate. When their driver picked me up at the airport to take me to the dealership to get my new car, I mentioned that I seem to always make the wrong turn to go home. Well, he didn't just tell me the correct way , he took the time to drive me from the dealership to make the correct turn to get on the right highway. That's how important their customers are to them. More

Everyone was kind, helpful and respectful of my time. I did not find this at the other MB dealership in town. Nance worked closely with me to help me find and purchase the car I wanted rather than trying did not find this at the other MB dealership in town. Nance worked closely with me to help me find and purchase the car I wanted rather than trying to sell me any car that they had on the lot. She was responsive and made the exeprience enjoyable. More

What an excellent dealership. I flew in from out of state and Oscar picked me up at the airport and took me to the dealership. They did everything they said they would do at the price they said they would do and Oscar picked me up at the airport and took me to the dealership. They did everything they said they would do at the price they said they would do it at. Jennifer was easy to communicate with via email and telephone, friendly, prompt and responsive. She made buying a new car from MB of South Charlotte a pleasure. Thank you Jennifer. Joe had all the paperwork ready for me to sign and take with me, very simple and easy. I had a six hour drive home and Fred took the time to make sure I knew how everything operated on my E350 4Matic, including phone and navigation so I had a smooth ride home. Enjoying my Mercedes started with the friendly, helpful and professional folks at MB of South Charlotte. More

We have aways been pleased with the service we have received at S. CLT MB - from our initial experiencing purchasing through Nance to scheduled maintenance and repair with the service team. While we i received at S. CLT MB - from our initial experiencing purchasing through Nance to scheduled maintenance and repair with the service team. While we intend to keep our R class for a loooong time (one of the reasons we purchased a MB in the first place) - we would certainly buy another from them, and have already recommended them to several friends. More

Tried to go cheep and get some major service done at a private shop MBV in Charlotte. $3500 later car is still not right - I called Kevin who can to the rescue. They replaced all of the parts from MBV wit private shop MBV in Charlotte. $3500 later car is still not right - I called Kevin who can to the rescue. They replaced all of the parts from MBV with correct BENZ parts and gave me a one time break on price since I already paid the $3500 - car now runs great and I have learned a valuable lesson. Kevin LaPlanche in the service department is the best person I have ever worked with in the Automobile Industry, period. More