Mercedes-Benz of South Charlotte

I have going to Mercedes Benz of South Charlotte for over 15 years; both to buy Mercedes and have them serviced. This is a great dealership! I will start with the service area. Immediately when I arrive I 15 years; both to buy Mercedes and have them serviced. This is a great dealership! I will start with the service area. Immediately when I arrive I am greeted by Oscar, who then informs my service advisor Bryan G. that I have arrived. Bryan then greets me and we go over work and cost of items I have noticed. But Brian goes one step further. Before I arrive he has reviewed the maintenance schedule for the car and makes recommendations for what else is due for service. Brian then notifies me of when the car will be ready, any other problems noticed by their very professional mechanics and promptly returns any calls I make. All in all a superb service experience. On the sales side I recently purchased a new E350 from this dealership. This is my fourth Mercedes purchased from this dealership all with the same salesman Gary C. On this particular car Gary knew I was looking for an E class preferably black with a non black interior. Out of the blue he called me one day and told me one had come in. We went over options and a few other details and I purchased it over the phone. That is my level of trust in Gary. I got a fair price on my trade in arranged financing through MB and completed the sale. The closing of the sale was done by Gio who went over warranty info and other options available. I purchased the seven year extended warranty and everything went smoothly. Finally Jonathan gave my wife and I an orientation on the car. This is a first class superb dealership--Highly Recommend. More

Our second vehicle from Mercedes Benz of South Charlotte. I'd say this is the best dealership I've ever seen. All the staff are extremely professional, helpful, and top-notch. David, Stephanie, Jonathan, Je I'd say this is the best dealership I've ever seen. All the staff are extremely professional, helpful, and top-notch. David, Stephanie, Jonathan, Jeff, and the others handled the process perfectly. David Rodriguez was the first person I met in this dealership, and he helped for our both vehicles with his other team mates. If you are considering buying a Mercedes, I highly recommend consulting them. More

Five stars says it all. We experience no pressure, open communication and a very pleasant experience. Thanks We experience no pressure, open communication and a very pleasant experience. Thanks More

We just bought a new vehicle from David Rodriguez at Mercedes-Benz South Charlotte, and it was the best car-buying experience I've ever had. They were incredibly knowledgeable, patient, and never made m Mercedes-Benz South Charlotte, and it was the best car-buying experience I've ever had. They were incredibly knowledgeable, patient, and never made me feel pressured. The entire process—from the test drive to the final paperwork—was transparent and straightforward. Highly recommend!" Thank you! David Rodriguez More

Painless treet you like a human got the best intrest would go back service is great would go back service is great More

Our sales consultant Januaz“Yanoosh” was fantastic to work with! Justin, the sales manager, was also super nice and helpful. We received a great deal and love our new Mercedes-Benz. We would highly re work with! Justin, the sales manager, was also super nice and helpful. We received a great deal and love our new Mercedes-Benz. We would highly recommend them and this dealership! More

David went above and beyond to ensure everything was prepared and ready for the two units I ordered. He even assisted with coordinating the delivery across state lines. Very professional and courteous. prepared and ready for the two units I ordered. He even assisted with coordinating the delivery across state lines. Very professional and courteous. I look forward to future opportunities to work together. More

I brought my 35,000-mile Mercedes-Benz van in for major transmission and HVAC issues. This isn’t the first time it’s been in the shop—we’ve already had repeated problems with a door that kept breaking. transmission and HVAC issues. This isn’t the first time it’s been in the shop—we’ve already had repeated problems with a door that kept breaking. I’m hopeful the transmission issue has finally been resolved, but the dealership refused to repair the HVAC problem because the warranty had expired by only a couple of weeks. They also told me the tires needed to be replaced, even though all four were replaced just six months ago. They wanted to charge me over $1,300 for what I believe should have been a warranty repair, and when I declined, they still charged me a diagnostic fee. I understand warranties have limits, but given the vehicle’s low mileage, the number of problems we’ve already experienced, and the fact that the warranty had only just expired, I expected better customer service and some goodwill. Unfortunately, that wasn’t my experience, and I can’t recommend a company that wasn’t willing to stand behind its product or work with a loyal customer. More

Great communications, David was great. . They made it an easy process to purchase the vehicle. Jonathan made syncing with tech package seamless. . They made it an easy process to purchase the vehicle. Jonathan made syncing with tech package seamless. More

Would highly recommend purchasing or leasing your next vehicle here! Experienced and customer focused staff. Charlie is exceptional! vehicle here! Experienced and customer focused staff. Charlie is exceptional! More