Mercedes-Benz of Silver Spring

Totally ignored my presence when I visited recently Not my usual experience I recently had while stopping in for a seemingly quick and easy remedy for a button to my sunroof. I was not acknowledged, and Not my usual experience I recently had while stopping in for a seemingly quick and easy remedy for a button to my sunroof. I was not acknowledged, and my car was moved without my permission. Adam, the manger was less than helpful and never identified himself. Definitely not living up to he motto of "The Best or Nothing at All", or maybe they are just living up to the latter. More

James was very helpful and offered great price James have us a good price along with creative solutions for missing options on the car we bought. He took care of the paperwork along with Doritos in James have us a good price along with creative solutions for missing options on the car we bought. He took care of the paperwork along with Doritos in financing too. More

Excellent service from sales person: MRr. Celestine Lovence I issued an excellent rating because of the courteous and professional service extended to me and my husband by Mr. Celestine Lovence. He was knowled I issued an excellent rating because of the courteous and professional service extended to me and my husband by Mr. Celestine Lovence. He was knowledgeable but not at all overbearing. It was a pleasure to do business with him. More

I have a great experience Silver Spring Mercedes-Benz! Especially, I appreciate Rod Durden and Jay! They are really dedicated care about customer and work so hard and make it happen! I highly recommend Ro Especially, I appreciate Rod Durden and Jay! They are really dedicated care about customer and work so hard and make it happen! I highly recommend Rod Durden and Jay! More

My First Mercedes Experience. This was my first experience shopping for a new car in over 10 years. So I was a bit nervous and apprehensive and had my reservations about going thr This was my first experience shopping for a new car in over 10 years. So I was a bit nervous and apprehensive and had my reservations about going through the process. Me going into a Mercedes dealership was last on my to do list. Being curious after viewing a commercial I stopped by on a Monday evening. As a walked up and started looking at the cars salesman Rodrecus Durden approached us and asked if we needed any help. He was so patient and attentive to what I was looking for in a new vehicle. We went out for a test ride on two vehicles. He was also willing to take us out again for a third ride once he shared the list of certified pre-owned cars. I am giving Mr. Durden 5 STARS because he allowed me time to figure out what was best for me without any unnecessary pressure. He took the time to follow-up with me even on his day off. By the end of the week I was leaving the car lot with a 2015 GLA with all the nice extras. Thanks again Rod for your assistance!! More

Service Consultant, Mr. Christian Gonzalez I am very pleased with the work ethic of Mr. Christian Gonzalez. I see in him great concern for customer satisfaction. My experience I am very pleased with the work ethic of Mr. Christian Gonzalez. I see in him great concern for customer satisfaction. My experience at my last dealership was not up to the superior service I have come to know and expect as a long time customer of Mercedes Benz. Mr. Gonzalez was able to have my car serviced as I discovered a problem hours before my planed road trip. I am more that pleased with his performance and great attitude. He represents what customers expect to experience from Mercedes Benz ownership. More

Purchase experience The information was very helpful and they were sincerely interested in making sure I was pleased with my purchase. I got exactly the car that I want The information was very helpful and they were sincerely interested in making sure I was pleased with my purchase. I got exactly the car that I wanted. It was very convenient that they could handle the financing from my preferred credit union. One suggestion...anything in the future that could be done to decrease paperwork and time would be nice. More

The Best Personalized Service Whenever I have a problem, Elio is always there to calm my nerves and make sure my problem is resolved in a timely manner, personally, and with ease. Whenever I have a problem, Elio is always there to calm my nerves and make sure my problem is resolved in a timely manner, personally, and with ease. I really appreciate the detail in which each concern has been addressed and handled. He is a real asset and customer focused. More

Awesome CarcBuying Experience Lester Stanford is an Excellent Car Sales Consultant. He made my car buying experience smooth and pleasant. He was very detail oriented and took his t Lester Stanford is an Excellent Car Sales Consultant. He made my car buying experience smooth and pleasant. He was very detail oriented and took his time to explain all the new features on my newly acquired vehicle. More

Excellent Customer Service Everyone worked over and above to provide excellent customer service. Every step of the way made the purchasing process very easy at a very fair pri Everyone worked over and above to provide excellent customer service. Every step of the way made the purchasing process very easy at a very fair price. The entire team truly places customer first. Very happy with my new 2018 GLC. I recommend this dealership to everyone. More