Mercedes-Benz of Seattle

Had a great buying experience with the entire crew at Mercedes of Seattle from Chris A., our sales rep who was efficient and even drove my wife to pickup dinner while I was taking care of the paperwork. Mercedes of Seattle from Chris A., our sales rep who was efficient and even drove my wife to pickup dinner while I was taking care of the paperwork. Jason the floor sales manager was attentive too. Bradley the finance director got us a great rate and was patient in explaining each of the options to help us make an informed decision. I even had a solid A+ experience with the service folks who got me a loaner when I brought the car in to get detailed and option added onto the car. More

Excellent Honest Dealership Met Dan at the car show while we were looking for new wagon to replace our 2004 MB C320 Wagon and he shared information about the MB E400 wagon, wante Met Dan at the car show while we were looking for new wagon to replace our 2004 MB C320 Wagon and he shared information about the MB E400 wagon, wanted Certified Pre-owned. Sure enough a beautiful E400 wagon showed up and Dan and Richard informed and made the purchase go smoothly! More

Mercedes Benz Seattle is an excellent dealership. We worked with Jesse Martinez and Kieth Donaldson. Both are very knowledgeable and very helpful in introducing us to our new Sprinter. Very positive e worked with Jesse Martinez and Kieth Donaldson. Both are very knowledgeable and very helpful in introducing us to our new Sprinter. Very positive experience! More

Service was efficient and convenient. The service rep, Judy, was very pleasant and professional to work with. I liked the A-class loaner; it may be my next Mercedes! Judy, was very pleasant and professional to work with. I liked the A-class loaner; it may be my next Mercedes! More

Checked my van in 10 minutes of my arrival. Provided free Lyft drop off and pick up. Finished the maintenance quickly and even washed my van. All personal are friendly and very knowledgeable. Plus brandy new Lyft drop off and pick up. Finished the maintenance quickly and even washed my van. All personal are friendly and very knowledgeable. Plus brandy new facility. I’m very happy with their services, More

Very unprofessional service. I made an appointment through text message to buy a car at 7pm, i wasn't told the dealer closes at 7pm. I checked on the website and noticed the dealer closes at 7pm, so i through text message to buy a car at 7pm, i wasn't told the dealer closes at 7pm. I checked on the website and noticed the dealer closes at 7pm, so i got there at 6:20pm to the dealership and the salesperson had gone home. When i asked for Daniel MacLaren, the receptionist called him over the phone and she said he had texted me asking me to come the next day (BIG LIE) and she said she could try to find another salesperson. So a guy tried to locate the car and took my driver licence, and after talking to someone else he came back saying they wont be able to take the car out to test drive it and the paperwork wasnt able to be completed that day because they were not able to contact the bank who already had approved the loan; and he said they had family and that they needed to go home. I insisted and said i had come all the way far and through the traffic to get there and i wasn't told the dealer closes at 7, and i showed him the exchanges of messages and the lack of information of Daniel MacLaren; so he went to speak to a manager and when he came back he said the car was sold already that afternoon. Really??Very dissapointed of that dealership. I dont recommend it at all. They should go out of business for their awful "customer service" and lack of professionalism. I would never come back and i don't recommend it to anyone. I will buy my car at other dealership. More

Easy check in when I arrived at my appointment. No courtesy shuttle on weekend. Clean waiting area with refreshments. No Detailing service available on weekends. My vehicle service has been. close courtesy shuttle on weekend. Clean waiting area with refreshments. No Detailing service available on weekends. My vehicle service has been. closed. I cannot access my account. More

Service and management are always most pleasant from the time of meeting you through checking out. I especially appreciate being able to have a courtesy car to continue on with my day. Thank you! time of meeting you through checking out. I especially appreciate being able to have a courtesy car to continue on with my day. Thank you! More

Pleasant experience Joel, Coleah were very courteous, helpful, and sincere. And, the new finance person was also great. I think his name is Brad? He just moved her f Joel, Coleah were very courteous, helpful, and sincere. And, the new finance person was also great. I think his name is Brad? He just moved her from the East Coast. More

GM Chris was extremely fair with my trade, Salesman Mike and Emmy took good care of us as well. We will be back for the next car. and Emmy took good care of us as well. We will be back for the next car. More