Mercedes-Benz of Seattle

I have bought my last six (soon to be seven) Mercedes vehicles from Kathy Walton of Phil Smart Mercedes of Seattle during tha past decade and I can not speak highly enough about the service I receive(d). vehicles from Kathy Walton of Phil Smart Mercedes of Seattle during tha past decade and I can not speak highly enough about the service I receive(d). Although most salespeople tend to float from dealership to dealership, Kathy has a very long history with Phil Smart Mercedes. Her knowledge of the product line is excellent and she takes it upon herself to learn every last detail of the products she represents. The follow up after the sale has been equally astounding. I would unequivocally recommend that anyone looking for a Mercedes Benz product go to Kathy for their purchase. Additionally, Kathy has extensive experience with Mercedes' European Delivery Program. I have taken delivery of two cars using the program and my next one will also be accepted over there. There is no finer way to experience all that Mercedes ownership brings with it than to see first hand how the cars are fabricated and then get the keys to your new car right at the place where it is made. Additionally, the broad history of Mercedes brand is shown at the co-located museum, which is one of the top automotive museums in the world. After accepting your vehicle, Mercedes offers a very well organized "rally", letting you experience your new car throughout the most scenic portions of Germany and Austria. Kathy can explain the program in detail and if you have the opportunity to take advantage of this program I would highly recommend it. In all, if you are ever thinking about purchasing a Mercedes Benz, I would definitely go to Phil Smart Mercedes of Seattle and talk to Kathy Walton. More

My experience with Phil has always been good. I have been a client of his for 10 years regardless of the dealership but I would say that his location now is ideal and most convenient for me. Phil is knowledg a client of his for 10 years regardless of the dealership but I would say that his location now is ideal and most convenient for me. Phil is knowledgeable about the mercedes product, always has a smile on his face and pleasant attitude and is overall a great salesman. The best part is he doesn't appear as the typical sales person. He has superior customer service skills and is authentic in his interactions. I plan to buy a another car this Summer and Phil will be who my family goes to. More

I came to Phil Smart looking to replace my expiring lease car. Over the next couple of days, Jimmy and Alan spent time understanding my criteria, interests and how I would be using a car over the next few ye car. Over the next couple of days, Jimmy and Alan spent time understanding my criteria, interests and how I would be using a car over the next few years. After some initial recommendations, Alan and I spent nearly half a day test driving different cars as I started to narrow down my choices. On one test drive we were actually hit by another car while we sat at a stop light. I was particularly impressed by Alan's cool handling of the situation, and the respectful way he dealt with the other driver. Alan really put me at ease, and presented me with every option I asked for, while not putting any pressure on me make one choice over another. Overall, it was a very easy, relaxed car buying experience. I've always had a positive experience dealing with all the staff at Phil Smart Mercedes, and this time was no exception. More

Times are tough, so for the first time since I was a kid I needed to consider a used vehicle. I was very relucatant, especially given all of the rumors about poor quality of Mercedes - especially the SUV's. I needed to consider a used vehicle. I was very relucatant, especially given all of the rumors about poor quality of Mercedes - especially the SUV's. Well I'm pleased to report that in April 2010 I purchased a well equipped 2007 GL 450 with only 32k miles that still had new car warranty left on it (and I got an extended warranty). This is the MOST reliable vehicle I've owned in 25 years! I haven't had to take it in once - not even for an oil change. The new car warranty was about to expire so the dealership contacted me and asked if I needed any service done, but guess what - there wasn't even one thing I could think of so I had to let the new car warranty expire without getting any work done on it. In the history of this vehicle (according to the previous owner) the only repairs it ever had were for a recalled dipstick and a complaint about a squeaky brakes (welcome to German cars). I'm just about to hit 40k and couldn't be more satisfied with this vehicle. We used it every day and sadly are too busy to baby it, so its nasty dirty and gets heavy use with 3 kids but it cleans up nicely with no problem and runs like a champ. This is the best purchase I ever made!!!! This is my third Mercedes purchase from Kathy & Phil Smart since 1998 and the service has always been excellent. I highly recommend them! More

Anyone fortunate enough to purchase a car from Kathy Walton will never want another salesperson. She is knowledgeable, smart, patient and never pushy. Truly helps to determine which vehicle is the bes Walton will never want another salesperson. She is knowledgeable, smart, patient and never pushy. Truly helps to determine which vehicle is the best fit. Fabulous experience. Kathy is flexible and always willing to go the extra mile, meeting whenever convenient for the client. She'll even deliver a car to you if you can't make it in to the dealership. Awesome service. More

I bought a 10 yr old car w/ 51k miles that was in excellent condition. The price was high, but the dealers reputation being truly exceptional, I said fine. After a week or so with the car it began to excellent condition. The price was high, but the dealers reputation being truly exceptional, I said fine. After a week or so with the car it began to exhibit some issues. On being made aware of these, the dealership promptly and courteously handled everything, sending a driver with a loaner car to my home and bringing my car back to be gone over. 1 day later I got a call from the service adviser explaining what had been gone over and what work was actually done. Overall, a very positive experience. There are a couple of things still to be completed that require a special order part, but based on my experience to date, I'm not concerned. Would I buy another car from these guys? Absolutely. More

My wife and myself enjoyed doing business with Phil Smart organization. Our first contact was with Alan Keith who listened to what we wanted and quickly showed us several vehicles which met our needs. Alan t organization. Our first contact was with Alan Keith who listened to what we wanted and quickly showed us several vehicles which met our needs. Alan took my wife for a test drive and within a short time we agreed on a price and we were on our way. Not only was Alan quite knowledgeable and answered our questions but I felt he truly was working for us to insure we got the right vehicle to meet my wife's needs. Alan made sure the car was ready when we wanted it despite us changing the delivery date several times. My wife and my self truly enjoyed working with Alan and when it's time for me to get a new car, I'll give Alan a call. I can honestly say that when I was finished working with Alan I was pleasantly surprised. I've bought a lot of new cars but this was the my most satisfying experience I can remember. More

We have purchased numerous cars from Phil Smart Mercedes on Airport Way in Seattle. Richard Schaefer is as good a sales guy as you will EVER meet and he works for YOU. One thing we REALLY like about this de on Airport Way in Seattle. Richard Schaefer is as good a sales guy as you will EVER meet and he works for YOU. One thing we REALLY like about this dealership is that they really bend over backwards to make you happy. No pressure. Great people from the car wash guys, to the service department, Troy in Finance, Josh the General Manager and especially Richard. They always have a great selection - a couple dozen indoors so don't worry about rain, snow or heat. The prices are extremely competitive, and the experience is very pleasant and actually fun. When's the last time you bought a car and thought it was a relaxing and fun experience? Richard has become a good friend. What does that tell you? On a side note, he's an incredible guitarist with his own recording studio. Not bad for a former commercial airline pilot! Ask for Richard. You'll be glad you did. More

We bought 2 vehicles from Phil Smart within 3 months time. We can not be happier with Jimmy. He is very honest in answering all of our questions and providing adequate information for us to make our dec time. We can not be happier with Jimmy. He is very honest in answering all of our questions and providing adequate information for us to make our decisions. He was very patient that we feel very comfortable the time we spent with him and were happy that he didn't push us in making any decision in a hurry. Jimmy's service after delivery is also exceptional, especially important for us who just moved to the area. He calls from time to time to make sure we are happy with the cars and makes all necessary arrangements for the maintenance when needed. I would recommend Jimmy to anyone who values services. Talking about the services, Lisa Reager, our Service Advisor there is also wonderful to deal with. She kept me from spending unnecessary money a few times already. And she spends time researching and answering my questions through phone calls and emails. More

I have purchased or leased my last two cars from Kathy Walton and am going to lease a new car this June/July. I wouldn't think of using another sales person or dealership. The service department is also Walton and am going to lease a new car this June/July. I wouldn't think of using another sales person or dealership. The service department is also tops. I have always taken all of my Mercedes to dealers and Phil Smart is the best. More