Mercedes-Benz of Seattle

Times are tough, so for the first time since I was a kid I needed to consider a used vehicle. I was very relucatant, especially given all of the rumors about poor quality of Mercedes - especially the SUV's. I needed to consider a used vehicle. I was very relucatant, especially given all of the rumors about poor quality of Mercedes - especially the SUV's. Well I'm pleased to report that in April 2010 I purchased a well equipped 2007 GL 450 with only 32k miles that still had new car warranty left on it (and I got an extended warranty). This is the MOST reliable vehicle I've owned in 25 years! I haven't had to take it in once - not even for an oil change. The new car warranty was about to expire so the dealership contacted me and asked if I needed any service done, but guess what - there wasn't even one thing I could think of so I had to let the new car warranty expire without getting any work done on it. In the history of this vehicle (according to the previous owner) the only repairs it ever had were for a recalled dipstick and a complaint about a squeaky brakes (welcome to German cars). I'm just about to hit 40k and couldn't be more satisfied with this vehicle. We used it every day and sadly are too busy to baby it, so its nasty dirty and gets heavy use with 3 kids but it cleans up nicely with no problem and runs like a champ. This is the best purchase I ever made!!!! This is my third Mercedes purchase from Kathy & Phil Smart since 1998 and the service has always been excellent. I highly recommend them! More

Anyone fortunate enough to purchase a car from Kathy Walton will never want another salesperson. She is knowledgeable, smart, patient and never pushy. Truly helps to determine which vehicle is the bes Walton will never want another salesperson. She is knowledgeable, smart, patient and never pushy. Truly helps to determine which vehicle is the best fit. Fabulous experience. Kathy is flexible and always willing to go the extra mile, meeting whenever convenient for the client. She'll even deliver a car to you if you can't make it in to the dealership. Awesome service. More

My wife and myself enjoyed doing business with Phil Smart organization. Our first contact was with Alan Keith who listened to what we wanted and quickly showed us several vehicles which met our needs. Alan t organization. Our first contact was with Alan Keith who listened to what we wanted and quickly showed us several vehicles which met our needs. Alan took my wife for a test drive and within a short time we agreed on a price and we were on our way. Not only was Alan quite knowledgeable and answered our questions but I felt he truly was working for us to insure we got the right vehicle to meet my wife's needs. Alan made sure the car was ready when we wanted it despite us changing the delivery date several times. My wife and my self truly enjoyed working with Alan and when it's time for me to get a new car, I'll give Alan a call. I can honestly say that when I was finished working with Alan I was pleasantly surprised. I've bought a lot of new cars but this was the my most satisfying experience I can remember. More

I bought a 10 yr old car w/ 51k miles that was in excellent condition. The price was high, but the dealers reputation being truly exceptional, I said fine. After a week or so with the car it began to excellent condition. The price was high, but the dealers reputation being truly exceptional, I said fine. After a week or so with the car it began to exhibit some issues. On being made aware of these, the dealership promptly and courteously handled everything, sending a driver with a loaner car to my home and bringing my car back to be gone over. 1 day later I got a call from the service adviser explaining what had been gone over and what work was actually done. Overall, a very positive experience. There are a couple of things still to be completed that require a special order part, but based on my experience to date, I'm not concerned. Would I buy another car from these guys? Absolutely. More

We have purchased numerous cars from Phil Smart Mercedes on Airport Way in Seattle. Richard Schaefer is as good a sales guy as you will EVER meet and he works for YOU. One thing we REALLY like about this de on Airport Way in Seattle. Richard Schaefer is as good a sales guy as you will EVER meet and he works for YOU. One thing we REALLY like about this dealership is that they really bend over backwards to make you happy. No pressure. Great people from the car wash guys, to the service department, Troy in Finance, Josh the General Manager and especially Richard. They always have a great selection - a couple dozen indoors so don't worry about rain, snow or heat. The prices are extremely competitive, and the experience is very pleasant and actually fun. When's the last time you bought a car and thought it was a relaxing and fun experience? Richard has become a good friend. What does that tell you? On a side note, he's an incredible guitarist with his own recording studio. Not bad for a former commercial airline pilot! Ask for Richard. You'll be glad you did. More

We shopped 10-12 dealerships (in 7 states) and on price alone, narrowed the list to two (they were about $75. apart). We decided then to check into the whole service shop aspect of each dealership. Kind alone, narrowed the list to two (they were about $75. apart). We decided then to check into the whole service shop aspect of each dealership. Kind of a tie-breaker. We visited each dealership unannounced. We walked around all interior and exterior areas (unescorted) that were available to us. We then spent 30-45 minutes asking questions of an available service representative who provided a tour of the service areas. The other dealership was brand new. It was clean and bright and seemed to have all the latest do-dads. Phil Smart was an older facility, but clean and well maintained. But after careful consideration, it wasn't the razzle-dazzle of the facility that would be paramount to us after the sale; it would be the PEOPLE and their commitment to us after the sale - people like Alan Keith and Jason Kim at Phil Smart. Their "above-and-beyond" attitude thoroughly impressed us. It was evident they weren't just saying canned phrases. They walked their talk. A promis made was a promise kept. Customer service was a bona-fide culture at Phil Smart, not a flashy sales gimmick. To date, we have had limited experience with the Phil Smart staff / dealership. But we have been very impressed with Jason having taken as much time as he did to show us around the service department (closed), and answer all of our assorted service questions. On another visit, Alan stayed after closing to answer our questions and help us weigh out details. They each talked about their families and their experiences at the dealership. In one case we were provided a personal contact phone number in case we had any questions after we left. Now, we are no longer in the new car market. As a direct result of our contacts at Phil Smart - and the polite, friendly, candid and professional demeanor of their staff - we decided to purchase our new Mercedes there. During the whole process, the attentiveness and follow-up has been phenomenal. After the sale, we intend to have our service work done there as well. We're confident the service techs will have the same attention to getting it right...the first time. Our car is due for delivery in March. We are confident that any remaining details will be handled in the same competent manner and that all of our future Mercedes experiences will be similarly rewarding. Sincerely, RH / DH - Shoreline, WA More

Phil Smart is a dealership that can be trusted like a good friend. That is, unfortunately, not something that can be said about the competition in this industry. Finding an honest and reliable salesperso good friend. That is, unfortunately, not something that can be said about the competition in this industry. Finding an honest and reliable salesperson is the real deal-maker. Kathy Walton sold me my first new Mercedes, a 2000 ML, and she still stays in touch! I have bought both new and certified used cars from her and we have been through just about everything having to do with vehicles together. She and the entire crew have earned my complete confidence. Not only that, Phil Smart, Sr is a pillar of the Seattle community and one of the finest individuals I have had the good fortune to get to know personally. Just try to spend an hour of small talk with the actual owner of any other major car dealership! Mr. Smart recently (2009) celebrated 50 years of owning and operating his dealership. I do not know of another with that heritage. And Phil Smart, Jr. is there to keep everything running smoothly if his amazing dad ever decides to pass the wand. The entire dealership is a class act. When you walk into the showroom there are usually no salespeople visible, just a courteous receptionist and a half dozen beautiful vehicles. You can take things at your own pace. If you haven't worked with a female salesperson, I strongly recommend it (but that may just be how good Kathy is). Another trick of mine is to have the sales rep drive the demo while I sit back and listen to the pitch and really take in the vehicle. Works for me. The service departments (two locations) are impeccable and the staff is abundant, courteous and expert. The "garage" mechanics are probably the best trained technicians on the planet. Back in the day I prided myself on servicing and repairing my own cars; not now: there isn't even a dipstick to check the oil! And the parts department will expedite anything needed in record time. This dealership is a finely tuned machine! More

We bought 2 vehicles from Phil Smart within 3 months time. We can not be happier with Jimmy. He is very honest in answering all of our questions and providing adequate information for us to make our dec time. We can not be happier with Jimmy. He is very honest in answering all of our questions and providing adequate information for us to make our decisions. He was very patient that we feel very comfortable the time we spent with him and were happy that he didn't push us in making any decision in a hurry. Jimmy's service after delivery is also exceptional, especially important for us who just moved to the area. He calls from time to time to make sure we are happy with the cars and makes all necessary arrangements for the maintenance when needed. I would recommend Jimmy to anyone who values services. Talking about the services, Lisa Reager, our Service Advisor there is also wonderful to deal with. She kept me from spending unnecessary money a few times already. And she spends time researching and answering my questions through phone calls and emails. More

I have purchased or leased my last two cars from Kathy Walton and am going to lease a new car this June/July. I wouldn't think of using another sales person or dealership. The service department is also Walton and am going to lease a new car this June/July. I wouldn't think of using another sales person or dealership. The service department is also tops. I have always taken all of my Mercedes to dealers and Phil Smart is the best. More

This dealership is a family business into which you are immediately swept and from then on treated like a favorite relative. Everyone is involved--from the owners to the guys that detail the cars and the immediately swept and from then on treated like a favorite relative. Everyone is involved--from the owners to the guys that detail the cars and the courtesy van drivers--they are all happy to do whatever your needs happen to be. This shop is one of the best examples of customer service I've experienced. I go out of my way to praise their actions and enthusiastically recommend them to anyone I can. More