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Mercedes-Benz of Reno

Reno, NV

4.0
392 Reviews
For Reno area residents, there is no better place for Mercedes-Benz cars and SUVs than Mercedes-Benz of Reno. Our state-of-the-art facility features an extensive inventory of new and pre-owned Mercedes-Benz vehicles in Reno, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other pre-owned cars, trucks, and SUVs for sale. Whether you're upgrading to one of ...
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11500 South Virginia Street

Reno, NV

89511

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Showing 392 reviews

July 24, 2021

My sales experience with this dealer was very pleasant and smooth, however there was a disconnect in my experience with the service department. Overall, it’s now leveled out to just being a disappoint More

by shaunag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
July 04, 2021

Horrible customer service the salesman are quick to judge a book by its cover and they decide the type of car you deserve based on your looks. They will never get my business nor will I ever recommend them More

by Unknown
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Salesman
June 22, 2021

Brought my Sprinter RV in for a one day service. 4 days later it's still not done. No callback from service. I had to go in personally to find out it wasn't worked on two days after I dropped it off. S More

by John
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service
June 11, 2021

TerribleI brought my car in for regular service, I Terrible I brought my car in for regular service, I waited one month. I asked for a ride home, they acted like that was an imposition. One month l More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor and phone receptionist
October 23, 2020

I have had nothing but great experiences here. I've purchased two vehicles and had multiple service/maintenance appointments. I actually like coming here. Pre Covid, I would sometimes stop for coffee a More

by EricP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerrod, and the person that helped me with my GLK tire issue. (Sorry, brain fade)
April 27, 2020

The car has been nothing but problems salesman lied and the manger wouldn’t back up what he said. Took my car in for service now the paint on my front bumper is coming off. Horrible experience all the way More

by Suadelee
Recommend Dealer
No
Employees Worked With
Sales manager
February 01, 2020

lies, half truths and deception Bought a CPO C300... supposedly all updates performed, etc... well not so.... I discovered several systems that had never been updated and was advised More

by Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cameron Nurse
January 03, 2020

Last M-B I'll ever buy. Sales experience was actually good until Finance failed to disclose certain terms of the prepaid maintenance, like that it can't be canceled or refu More

by Disappointed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tucker
August 16, 2019

Another bad service review This dealership was unprofessional, inept and extraordinarily rude. The staff does not communicate with one another and I was continually given differ More

by Unhappykristie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Muhlenburg
August 28, 2017

Tom Diefendorf is someone you can count on We purchased a 2012 Mercedes-Benz Certified, which we found on the internet. When we arrived and saw all of the figures, they seemed to change. That i More

by Cat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Diefendorf, Ken Payne
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