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Mercedes-Benz of Portland - Service Center
Portland, OR
1,482 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,482 Reviews of Mercedes-Benz of Portland - Service Center
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April 15, 2015
2014 GLK 350 Multiple Problems I have a 2014 GLK 350 with 9000 miles. I was about to leave for Seattle when the passenger window failed to close. Called service and brought the vehi I have a 2014 GLK 350 with 9000 miles. I was about to leave for Seattle when the passenger window failed to close. Called service and brought the vehicle in, Upon analysis it was found that the passenger window failed to close, the Catalytic Converter was noisy and the transmission was shifting rough. I was given a loaner car and was able to make my trip to Seattle. Chris Lap and staff took care of all issues including the loaner vehicle. The window now works again, the noise is gone from the Catalytic Converter and you can hardly feel the transmission shift. Chris and crew met my expectations of a very courteous and prompt experience. I would recommend your service department to my friends. Ted More
by Ted
Employees Worked With
Christopher Lap
May 18, 2014
Arrogance, eliteist and way too self involved After turning in my lease and suddenly becoming aware of exorbitant service charges I simply asked "why" and "can you explain this to me" Tom acted a After turning in my lease and suddenly becoming aware of exorbitant service charges I simply asked "why" and "can you explain this to me" Tom acted as if he could never be questioned or loosely interpreted "how dare you question me". This is a prime example of poor customer relations and furthermore how nobody should be talked down to in any capacity let alone as a returning customer to this business. In ending this why we have choices of where to take our business and why a little humility and friendliness can go a long way. Be up front with people!!! and be fair! More
by kulakn
