Mercedes-Benz of Owings Mills

The dealership is very friendly. Everyone seems to work well together and for each other to satisfy the customer. Everyone seems to work well together and for each other to satisfy the customer. More

Elliott and the team at Mercedes Benz Owings Mills did a wonderful job finding the perfect car and making the purchase transaction seamless. This is the second car I have purchased a car from Elliott and t wonderful job finding the perfect car and making the purchase transaction seamless. This is the second car I have purchased a car from Elliott and the service continues to be 5 star. Thank you again! More

This is a true honest dealership. I worked with Dennis Nupps ,frist over the phone to check to see if that really was the price of the vehicle . Suprising ,yes it was .The I worked with Dennis Nupps ,frist over the phone to check to see if that really was the price of the vehicle . Suprising ,yes it was .Then the hidden fees ? NONE .Mr.Nupps honest quotes were the same at the dealership. He made it simple and easy .There was no mystery attached to this great deal .Excellent service. I was so happy to finally be treated with honesty and respect from a car dealership .Very different from my recent transactions with other dealerships. Yes you can get a great deal Here ! More

Oliver Lippman was great, the purchasing process can be annoying and stressful, but he made it a relaxed comfortable experience. From start to finish I couldn't have been happier. The entire team there was annoying and stressful, but he made it a relaxed comfortable experience. From start to finish I couldn't have been happier. The entire team there was very help. More

Andy is a world class salesperson, he responds promptly to my calls and emails even after few weeks we bought the car from him. I will surely recommend Andy for anybody wants to buy a mercedes to my calls and emails even after few weeks we bought the car from him. I will surely recommend Andy for anybody wants to buy a mercedes More

Murphy was really amazing! He went above and beyond for me by helping me get a loaner vehicle and getting my car fixed in a timely manner. He went above and beyond for me by helping me get a loaner vehicle and getting my car fixed in a timely manner. More

My rating is for Dennis Epps. The dealership rating is a bonus. This was my first experience buying a Mercedes. My salesperson, Dennis made it a wonderful experience. I was a The dealership rating is a bonus. This was my first experience buying a Mercedes. My salesperson, Dennis made it a wonderful experience. I was a little nervous at first, but he quickly put me at ease. He was professional, kind, sincere and knowledgeable. He is a true gentleman who knows his stuff!!! What an awesome birthday present for me. The salesperson and the vehicle. It doesn't get much better. More

He was a very sincere and trustworthy dealer. I'm lucky to have met him. Everyone encourages him to buy a car. I'm lucky to have met him. Everyone encourages him to buy a car. More

My rating is not for the dealership but for Stephanie Smith my Service Advisor. I purchased my vehicle in August of 2021 and disliked everything about my experience. I had no desire to do anymore busines Smith my Service Advisor. I purchased my vehicle in August of 2021 and disliked everything about my experience. I had no desire to do anymore business with the Owings Mills location until I meet Stephanie in the service lane, while waiting for my car to come out of detailing. I was having a bit of buyer’s remorse as I just did not like the way my buying experience went. It was the conversation with Stephanie, whom was not my service advisor at the time, that made me feel like maybe there was still some hope left for the Owings Mills location. Everything about Stephanie was pleasant. Her smile, her energy, and her conversation. Without any real efforts, she made me feel like a valued customer. You could tell that she genuinely loved her job and working with people; so, you can only imagine just how excited I was when I went in for my first scheduled service earlier this year to find out that Stephanie was my assigned Service Advisor. Mercedes Benz of Owings Mills should be extremely grateful to have an employee such as Stephanie Smith on their team. She is the sole reason that I decided to continue to do business with this location. I stopped in today without an appointment to address a "tire correction" alert that popped up on my car, and in true Stephanie fashion she came out of her office to say "Hello" and to see how I and my car was doing. Stephanie is a true Asset to your location and a professional in every sense of the word. I just wish I could say the same about some of your other staff members. T. Robertson More

Murphy has been very helpful getting my vehicle serviced. Excellent customer service and always available to help Excellent customer service and always available to help More