Mercedes-Benz of North Haven

Overall great experience. It was pleasure working with Michael Jordan. He helped switch over my kids car seats and it was easy. Communication was great as well. Michael Jordan. He helped switch over my kids car seats and it was easy. Communication was great as well. More

I had to replace my car key. There was some delay in the Parts Department. When one of the servicemen , Bob Geffert, saw me sitting in the lounge patiently waiting (40 minutes) he took the initiative to f Parts Department. When one of the servicemen , Bob Geffert, saw me sitting in the lounge patiently waiting (40 minutes) he took the initiative to find out what was the delay. He then assumed the responsability of expediting the task. His concern and kindness was very reassuring and made my experience exceptional. Upon completion, realizing I had no car to get home, he arranged for one of the parking attendants to drive me home. In addition, Paul who is head of the Parts Department was extremely courteous, helpful, and accommodating. I highly recommend Mercedes Benz of North Haven. More

I purchased my E350 from Mercedes Benz of Fairfield and had them service the car until this year. Based on comments from two of my friends, I decided to try MB of North Haven. Scott and Bob won me over.. had them service the car until this year. Based on comments from two of my friends, I decided to try MB of North Haven. Scott and Bob won me over......permanently. I am now a MB of North Haven service customer exclusively. They are both great to work with................... More

Customer service was great. unfortunately, check windshield washer fluid light was still on after service. I sent it back and it was fixed after they added ore antifreeze into it. windshield washer fluid light was still on after service. I sent it back and it was fixed after they added ore antifreeze into it. More

Very friendly and comfortable experience. While waiting for the vehicle the sales person that sold the vehicle to be made contact with me making sure all was satisfactory. for the vehicle the sales person that sold the vehicle to be made contact with me making sure all was satisfactory. More

First of all let me say that my service adviser Lionel Reid is wonderful!! He was not my service adviser for the first visit but was for the second visit. Went in for repair of heated seat a few mont Reid is wonderful!! He was not my service adviser for the first visit but was for the second visit. Went in for repair of heated seat a few months ago as well as some other work including an exhaust rattle and the round emblem they put on the back of the car was peeling and wanted it replaced (it was their advertisement). I also had some concerns about a bent rim that the car had when I purchased it as Certified Pre-Owned and I felt it should not have passed this way. I was told there was no problem with the heated seat even though it was not as warm as the passenger side and there was no problem with the exhaust. They did not replace the round emblem but instead put on a new license plate frame (another advertisement) which was perfectly fine and did not need to be replaced and did not do anything with the obviously deteriorated round emblem. They said they would get back to me on the rim (which they never did and I replaced it on my own more on this later). I brought the car home and during the weeks following I had it detailed by the body shop I use. When I picked up the car the body shop pointed out some "no so professional" repairs to the car as well as the bumper being misaligned, some body work on the right rear quarter panel and front hood. He replaced the rim at this time and it cost me over $300. When he pointed out the bodywork I saw that it was not quality work and went back to the dealer for an explanation. The dealer agreed that the work was not up to par, the had sent it out to their body shop when they took it in for trade and will send it back to them to get fixed. They offered to give me a service credit for $500 to compensate me for the rim; I told them I would let them know after the repairs were made. I also complained about the heated seat, exhaust rattle and some other things. They would fix all of these issues when they repair the body work in a few weeks. I had purchased a infra red heat reader and took temperature readings of both heated seat while on high and warmed up. I took photo's of these readings. When I dropped the car off at the dealer with these photo's and showed them so there were no issues. I also had take a video of the car exhaust rattle and gave it to them. They had the car for one week and when I picked up the car I was not happy with the body work completed. While it was better than before it still in my opinion was not up to par. I told them that I did not expect to see any prior evidence of the repair. What it looks like they did was do their best on buffing and wet sanding but not doing anything past that. It may have to be repainted and they did not want to do that. This is still an open item with them. I was told that the reason why the exhaust was rattling was there was a bracket missing on the exhaust by the bumper (probably never replaced when they originally fixed the bumper). Funny they did not find this the first time. They said they replaced the drivers side heated seat grid. When driving home decided to give the new heated seat a try. The light went on for 3 seconds and then shut off, I did this several times and it did the same thing. It does not work at all now. I contacted the dealer who will take the car back in but this now will be the third time it had to go in for this work. Don't they verify that things are working correctly prior to letting the car go. Their service work has really been bad lately and I probably will never go back except for warranty work. I do have to say when they did give me the car back it was immaculate, they detailed the inside and out. I could not find a speck of dirt or dust inside the car and the paint really shined. But the paint issue is really bothering me. It did not show up on car fax because the dealer paid their body shop to do the repairs. Which when I went to the body shop prior to meeting with the dealer they told me the bumper repair was shoddy and I would need a new bumper. They also told me the paint repair on the right quarter was not good and no way should it have passed as a Cetified Pre-Owned. The body shop wanted to charge me $1,600 for a new bumper. As it turned out this body shop is the one who did this "shoddy work" in the first place. I am still working with the dealer on getting this resolved and hope it will have a happy ending. More

I have been a Mercedes brand loyal customer for almost 20 years and always was proud to have a such great car. Also, I always had outstanding customer service by several Mercedes dealership. At 2007 I purcha years and always was proud to have a such great car. Also, I always had outstanding customer service by several Mercedes dealership. At 2007 I purchased a new Mercedes car from this dealership and my problem began from the first step especially in the Customer Service Department. I don't want to describe a technical ongoing mistakes done by unprofessional staff. I want to share my bad experience by Service Management. For years I came to do a service there and Service Manager never said me Hi or recognized me as a valued customer. The end of my disaster experience there was when the Customer Service Manager enforced me to leave a building when I tried to explain him that I am not satisfied with service. I never heard that it is possible that a customer was kicked off the service company because it was a bad service. I sold my Mercedes car immediately and turn to great Lincoln brand. I can't believe what is the difference with the customer service of these two brands. Mercedes- arrogant and cold, Lincoln - friendly and warm. I don't suggest to have deal with this dealership if you don't want to be enforced to get out of a building, to pay over price for bad technical service and see rude and arrogant attitude from the branch staff. More

RACIST! RACIST! RACIST! DO NOT BUY ANYTHING FROM THEM. They are the worst dealer ship ever. I went there twice to find out how much they will give me for my trade in which is 4 months old BMW X1 and they They are the worst dealer ship ever. I went there twice to find out how much they will give me for my trade in which is 4 months old BMW X1 and they refuse to give me a number, this was the first problem. than third time when l went there sales person MATTHEW DELLA VECCHIA treat me so bad, in the middle off conversation he told me he is going to lunch and he will call me after it. What kind off sales person do this, this was so disrespectful and he was racist. His manager was even worst than him. AGAIN DO NOT SHOP FROM THEM. I bought so far 5 car from their other company which is BMW North Haven, l was their regular costumer but not any more. More

The staff is very friendly and helpful, especially Anthony Canada. He went above to provide excellent customer service and assisted with any questions that I had. I really appreciated the dedication t Anthony Canada. He went above to provide excellent customer service and assisted with any questions that I had. I really appreciated the dedication that he demonstrated to ensure that I was a happy customer! More

Paul was very personable and patient and we felt at ease . excellent personality and knowledge about the car. Paul was very patient and understanding helping us through the various options . . excellent personality and knowledge about the car. Paul was very patient and understanding helping us through the various options . More