Mercedes-Benz of Marietta

I visited your facility for the first time on the morning of September 12, 2024. Unfortunately, my experience was far from satisfactory, and I feel compelled to share my concerns. As a resident of Rockdale C of September 12, 2024. Unfortunately, my experience was far from satisfactory, and I feel compelled to share my concerns. As a resident of Rockdale County who works in Henry County, I chose your establishment due to the positive reputation it holds, despite the distance. I woke up at 4:00 AM to ensure I arrived on time for my 7:00 AM appointment. I reached your dealership at 6:20 AM and waited until your doors opened at 7:00 AM. Upon entering, I was greeted and asked if I was Mr. Rose, to which I confirmed. The representative informed me that I had an appointment with Mr. Dietrick invited me to take a seat while I waited. About 10 minutes later, I was informed that Mr. Dietrick was running late but would arrive shortly, which I understood. At around 7:20 AM, Mr. Dietrick finally arrived and apologized for his tardiness. He then mentioned that my vehicle had a strong gasoline smell, which I confirmed was the reason for my visit. After gathering the necessary information from my vehicle, I provided him with my extended warranty details and requested a loaner vehicle, as I had been told a loaner would be available during the diagnostic process. This is where the interaction took a frustrating turn. When I made the appointment, I specifically inquired about the loaner process and was assured that a diagnostic service would qualify for a loaner vehicle. This was also reiterated during the confirmation call prior to my appointment .However, Mr. Dietrick informed me that I would need to wait for the service to be completed and for approval from the extended warranty company before a loaner vehicle could be released. I explained that I am a teacher and that my daughter needed to get to school, which added urgency to the situation. Unfortunately, Mr. Dietrick said there was nothing he could do, and I left the dealership with my vehicle still leaking fuel. This left me with a very negative impression of your service and raised serious concerns about safety and customer care. I would like to understand your company’s policies and procedures, especially in regard to loaner vehicles and handling critical safety issues like fuel leaks. Is this the standard of service that new customers should expect? I am left with a poor impression and, worse, my vehicle remains unrepaired with no clear solution. More

The dealership was great to work with. We had already found what we were interested in online. Walked in and within minutes we were out for the test drive. Will likely trade with them a We had already found what we were interested in online. Walked in and within minutes we were out for the test drive. Will likely trade with them again. Sales person knew the product and showed many of the opinions on the car during the test drive. More

Great experience! ! Mr. Dixon, Ms. Janice and team are always provide top-notch customer service. Milele ! Mr. Dixon, Ms. Janice and team are always provide top-notch customer service. Milele More

The folks at the dealership were all very professional and courteous. Shawn Robinson was a pleasure to work with. and courteous. Shawn Robinson was a pleasure to work with. More

I had an excellent experience on my last visit. My service manager was professional and kept me up to date on my vehicle status with no pressure My service manager was professional and kept me up to date on my vehicle status with no pressure More

All I can say is wow my sale person was outstanding she made sure ythat she founded the car I was looking for Rita was Patient I felted like she was just a friend understanding wasn't Forceful to make a sa made sure ythat she founded the car I was looking for Rita was Patient I felted like she was just a friend understanding wasn't Forceful to make a saleir just like Rita make me feel like family Excellent sale person I love her work ethic keep up the good work More

Great support and service Ahmad. Timely completion and consistent follow up. He also provides other options. Timely completion and consistent follow up. He also provides other options. More

Great experience with this dealership and my salesman drew ! I would definitely recommend them for anyone in the market drew ! I would definitely recommend them for anyone in the market More

The Dealership provides great service for your vehicle. The Dealership could be a little cleaner. The Dealership could be a little cleaner. More

Service had its opportunities as assigned service advisor went out on vacations and this caused interruptions in communications. I had to constantly follow up for 2 days with no answer until I had to call t went out on vacations and this caused interruptions in communications. I had to constantly follow up for 2 days with no answer until I had to call the respective manager who responded within an hour. This seemed to be an omission in communication but resulted in unnecessary uncertainty specially when I was expecting a doagnostic on same day (Monday) and it was not until Thursday when I got a response. More