Mercedes-Benz of Long Beach - Service Center

Best visit at Long Beach Mercedes EVER. MOST professional . This visit, by far, was the most professional visit EVER. Nick was excellent. Handled everything flawlessly and to top it off loaned me a new SUV to t This visit, by far, was the most professional visit EVER. Nick was excellent. Handled everything flawlessly and to top it off loaned me a new SUV to try out. That's brilliant. My beloved SUV is 4 years old and LBMB has been driving me nuts to trade it in . This was a strategic move on his part. very creative. I didn't buy it but.....I just loved it . Now my niece is looking for an SUV, a GLK like mine, only newer, in white with a light interior, so I'm sending her to you. Good job. Give Nick a big Christmas bonus. He knows how to work and he should be rewarded for his efforts. Paulette Matson More

Service Rep. Service rep. was attentive and understood my needs, was up front on cost and turnaround. Explained the problem in plain English. He also keep in touc Service rep. was attentive and understood my needs, was up front on cost and turnaround. Explained the problem in plain English. He also keep in touch my text on the progress/status of my vehicle. More

service with a smile I came in for scheduled maintenance on my C400, sold to me by Toshi Sato back in 2015, the best salesman by the way!! My Service Advisor was Rebecca L I came in for scheduled maintenance on my C400, sold to me by Toshi Sato back in 2015, the best salesman by the way!! My Service Advisor was Rebecca Lee. She was very professional with me . She greeted me with a smile and a handshake and put me at ease. I appreciate the fact that she was knowledgeable, prompt and courteous. Nobody wants to spend money on the upkeep of their cars, I know I don't. But at least this year a had a Service Advisor that was friendly , concerned and kind to me. That might not mean a lot to some people, but to me, it means a lot. Thank you Rebecca for making me feel welcomed at Long Beach Mercedes. Chris also greeted me when I arrived and checked my tires, which I needed last year. Happy Holidays!! Kitti Yount More

Colby exemplifies what professionalism is. It was a pleasure working with Colby Shaffer. His friendliness and professionalism exceeded my expectations and one of the best I've seen. The service It was a pleasure working with Colby Shaffer. His friendliness and professionalism exceeded my expectations and one of the best I've seen. The service performed on my 2017 S550 was completed earlier than expected. More

Always accommodating Went just as scheduled. They even called about the time they said it would be completed. Thanks MB of LB. Good Job !! The car runs great. Went just as scheduled. They even called about the time they said it would be completed. Thanks MB of LB. Good Job !! The car runs great. More

Rebecca Lee got me in and out in record time. Rebecca Lee got me in and out in record time because I told her I had another appointment in two hours. Good job and I appreciated it. Rebecca Lee got me in and out in record time because I told her I had another appointment in two hours. Good job and I appreciated it. More

Service Always Exceptional We purchased our vehicle at a dealership near San Francisco, but have it serviced in Long Beach. They are highly competent and professional. We apprec We purchased our vehicle at a dealership near San Francisco, but have it serviced in Long Beach. They are highly competent and professional. We appreciate the care and friendliness of the service advisors and the quality of the work done. Long Beach Mercedes-Benz offered us better support than the original dealership! More

Last Minute Brake Pad Replacement (with loaner vehicle) Nicholas Ortiz was very helpful in servicing my car quickly (within 4 hours), and providing me with a loaner vehicle. I called the day before to sched Nicholas Ortiz was very helpful in servicing my car quickly (within 4 hours), and providing me with a loaner vehicle. I called the day before to schedule the service, and was accommodated. More

A constant excellent service! Christian Magaña provides an excellent service every time it's programmed for my car and every time an unexpected situation arise! Great knowledge Christian Magaña provides an excellent service every time it's programmed for my car and every time an unexpected situation arise! Great knowledge of Mercedes Benz products! Very friendly attention! Great follow up by emails, phone calls and texts messages! More

Regular service plus warranty work I brought the car in for a regular service. I also wanted to point out where my drivers seat upholstery was splitting. Before I could mention it, my s I brought the car in for a regular service. I also wanted to point out where my drivers seat upholstery was splitting. Before I could mention it, my service advisor pointed it out and wanted to make sure it was also taken care of. A loaner car was available for me (5 stars), so I went on my way. Rebecca kept me posted on the upholstery repair, and found it covered by warranty. The seat looks brand new. My appointment for service was at 7:00 am. I was in the loaner car, headed to work by 7:30. (5 stars) More