Mercedes-Benz of Little Rock

Great service. Made sure I had the right vehicle to meet my needs and performance requirements. Made sure I had the right vehicle to meet my needs and performance requirements. More

Not the best experience. Took much longer than I was told it did and they failed to reset the service reminder. I drove 50 miles for this experience. Took much longer than I was told it did and they failed to reset the service reminder. I drove 50 miles for this experience. More

I had an excellent experience at Mercedes-Benz of Little Rock. The staff was friendly, professional, and knowledgeable throughout the entire process. They answered all of my questions, kept me informed, and Rock. The staff was friendly, professional, and knowledgeable throughout the entire process. They answered all of my questions, kept me informed, and made everything smooth and stress-free. I truly appreciate the outstanding customer service and would highly recommend this dealership to anyone looking for a great car-buying experience. More

It wasn’t good this time. Kept my vehicle 2 weeks, then told me there was nothing they could do. Kept my vehicle 2 weeks, then told me there was nothing they could do. More

Given we had visited other MB dealers but ended using this one because they had the car we wanted, I was disappointed in the experience. They become non-responsive after the sale even when we were being this one because they had the car we wanted, I was disappointed in the experience. They become non-responsive after the sale even when we were being billed by the state because the dealer did not get us the necessary paperwork in a timely manner. We had to escalate to a manger to get any support. Once they had our money, we no longer were worth their time or attention. I do not recommend them. Other dealerships had a totally different feel to them than this one did. The financial person also made a lot of incorrect assumptions about our experience owning luxury vehicles which translated into some comments that came across as condescending. More

Everyone is so professional and kind and studious of making sure you are taken care of making sure you are taken care of More

Whole experience was excellent. Spencer was knowledgeable and professional. Jarrod in finance was great. Whole team personable and courteous. Spencer was knowledgeable and professional. Jarrod in finance was great. Whole team personable and courteous. More

Vehicle went in just for key replacement. .while in their car the battery was drained…would not hold charge..had to purchase battery $808.65… unnecessarily & did not honor coupon. They kept te .while in their car the battery was drained…would not hold charge..had to purchase battery $808.65… unnecessarily & did not honor coupon. They kept telling me one thing, when questioned about charges they would tell me something else to justify charges. I’m requesting reimbursement for the battery. More

It was fine. I relaxed while I was waiting. I didn't have a long wait. Very good service. I relaxed while I was waiting. I didn't have a long wait. Very good service. More

Quick and professional! The staff are all very helpful. Great snacks while we wait and love the car wash! The staff are all very helpful. Great snacks while we wait and love the car wash! More