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Mercedes-Benz of Huntington
Huntington, NY
1,257 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,257 reviews
January 08, 2025
Amazing customer service from Johnnie! He was with us the whole process of both trading in our old Mercedes and assisting us in looking for others. He was with us the whole process of both trading in our old Mercedes and assisting us in looking for others. More
by atreya.rawat
Employees Worked With
Bilal Sheikh, Johnnie Magirescu
January 08, 2025
I had my car in service and received a big bill considering it is an older vehicle. I decided it was time to get a new vehicle. I met with James Jack, who not only was knowledgeable, but was very k considering it is an older vehicle. I decided it was time to get a new vehicle. I met with James Jack, who not only was knowledgeable, but was very kind and patient with me. I love my new Mercedes! I highly recommend James if you’re looking for a new vehicle More
by MY Nissan
Employees Worked With
James Jack
January 08, 2025
Had a great experience buying from MB of Huntington. James Jack was really helpful finding us exactly what we were looking for and arranging mostly everything over the phone so we didn't have to spend a James Jack was really helpful finding us exactly what we were looking for and arranging mostly everything over the phone so we didn't have to spend a whole day at the dealership. Would definitely recommend to anyone in the market for a Mercedes. More
by Louis.Scalise
Employees Worked With
James Jack
January 08, 2025
I worked with James Jack when I stopped into the dealership. He brought such great energy and was very knowledgeable on the vehicle! I got a great deal & I'm very happy with my purchase! I highly re dealership. He brought such great energy and was very knowledgeable on the vehicle! I got a great deal & I'm very happy with my purchase! I highly recommend Mercedes-Benz of Huntington & salesman James Jack if you’re looking for a vehicle! More
by Lindsey Fleming
Employees Worked With
James Jack
September 27, 2024
I had a very bad experience with the Mercedes-Benz of Huntington service department. I took my car in for an inspection, and they claimed it failed due to the tires, which they had installed brand new on Huntington service department. I took my car in for an inspection, and they claimed it failed due to the tires, which they had installed brand new only two years ago and which have now only about 22,000 miles on them. I pointed out that the tires should have some warranty and that they might be defective. I mentioned that Cooper Tires has a history of defective products and had to recall 430,000 tires in 2021. However, they insisted that the tires had no warranty and that it was normal for tires to wear out at 22,000 miles, claiming they were not defective. I told them that while they might be right, I would like their statement in writing. At that point, they changed their tone and completely refused to provide it in writing. My main argument with the Huntington Mercedes team is that if they say the tires have no warranty and are worn out after only 22,000 miles, then they should be willing to put that in writing, especially since they claim there are no issues with Cooper Tires. More
by tariqatiq
Employees Worked With
young
April 13, 2024
I’ve had a terrible experience with the service department for several years getting my annual maintenance done. Now I will never go back. It took 3 days to do routine work and my service agent n department for several years getting my annual maintenance done. Now I will never go back. It took 3 days to do routine work and my service agent never bothered to give me updates on the status of my car, then he was condescending and rude when we asked about it. Complete lack of customer service! More
by joshuadaniel
Employees Worked With
Eric Grobert
March 19, 2024
Best of the best. Have previously reviewed the sales force - this time - the accolades belong to the service dept. Joseph Heyenoort was fantastic. He kept me updated Have previously reviewed the sales force - this time - the accolades belong to the service dept. Joseph Heyenoort was fantastic. He kept me updated and did everything in his power to correct my issue. I had an intermittent condition, and Joe even called in his shop foreman (Pete) to solve it. Pete was knowledgeable and demonstrated uncanny product knowledge. Both these gentlemen were consummate professionals. They showed skill, interest, and understanding. Should also mention, the entire staff I encountered in Service were warm and welcoming. More
by JaysonI
Employees Worked With
Pete (Shop Foreman), Joseph Heyenoort
September 05, 2023
I had a Pre Purchase Inspection(PPI) performed at Mercedes Benz of Huntington in Long Island, New York on June 15th 2023, this was for a used 2016 AMG GTS that I purchased with 31,644 miles. The tech Mercedes Benz of Huntington in Long Island, New York on June 15th 2023, this was for a used 2016 AMG GTS that I purchased with 31,644 miles. The technician that performed the inspection missed easily identifiable damage which includes a damaged front right inner fender liner, a huge transmission leak, a audible gear wine from the transmission, very worn brake pads and rotors, and missing bolts from the rear transmission cover. The only things the technician noted were the tires needed to be replaced and a leaking front right strut. I’m very disappointed with this service and the dealerships communication with me to get this situation resolved. Below I have photos attached of the deficiencies noted above along with my communication time line with your staff and their names. 1. Call number #1 asked to be called back by the service manager 2. Call number #2 left service manager a message never received a call back 3. Call #3 asked to speak to the general manager Dennis Scheller and left a voice mail asking for a call back 4. Received a call back from Dennis Scheller on Friday July 7th at 1430, Dennis told me he would speak with service advisor Joe Sansivero and call me back Monday july 10th 5. I called Wednesday july 12th @ 12:32 to follow up with Dennis and left a voice mail asking for a call back(never got a call back) 6. Called Thursday July 13 @ 1153 spoke with sales associate, and asked to speak to Dennis was told he was in a meeting so I asked the lady to take my information to pass to him left my name and number and ask to be transferred to his voice mail where I left a message asking for a call back 7. Emailed the dealership Principal Mr. Buzzeta and CC Dennis Scheller and Joe Sanvivera on July 19 @1058 am letting him know what is going on 8. Steve Young the service manager called back July 19 @1143am to apologize saying he never got my messages, he stated “during the PPI we should have pulled the transmission cover and saw the leak” and asked if I wanted to speak to Dennis and I let him know I wanted to speak to the dealership principle Jim Buzzetta 9. Steve Young the service manager asks me to call, him we have a conversation @2:57pm he tells me that Mercedes Benz of Huntingtons stance is that they are not responsible even though when I spoke to him earlier in the day he said and I quote “during the PPI we should have pulled the transmission cover and saw the leak” As you can imagine this situation has cost me time and money, I would not have purchased the vehicle if the deficiencies noted above had been included in the PPI report. I would NOT trust Mercedes of Huntington, they did absolutely nothing to correct their own negligence. More
by bookerbraxton
Employees Worked With
Dennis Scheller
