Mercedes-Benz of Hilton Head

Had to wait for a second key after I left dealership. Found in mechanics tool box.Numerous calls to have the key mailed to me. No manuals in the glove box. Slight tear in the drivers seat. Not good prepp Found in mechanics tool box.Numerous calls to have the key mailed to me. No manuals in the glove box. Slight tear in the drivers seat. Not good prepping. No return calls from manger or sales person. I would not recommend buying a car hear. More

Outstanding customer service, friendly attentive staff, transparent communication, and a smooth, stress-free service experience transparent communication, and a smooth, stress-free service experience More

Diagnosed and solved electrical issues with software update. Also performed a recall. Very efficient and courteous. update. Also performed a recall. Very efficient and courteous. More

I am very happy with their service department. I had my car serviced today. Robert from the service department explained everything to me in great detail. He greeted me when I brought my car in I had my car serviced today. Robert from the service department explained everything to me in great detail. He greeted me when I brought my car in and explained everything to me that will be done. He also kept me up-to-date on the status of the service work. They washed the car before I picked it up, and at pickup Robert reviewed with me everything that was done. More

Poor service response. A lack of customer service. Defensive in their explanation of mishandling the work. A lack of customer service. Defensive in their explanation of mishandling the work. More

They always do a great job. Angie did a wonderful job from start to finish. Angie did a wonderful job from start to finish. More

First they can't get my name right. Second, every time I go to pick up the car the work has not been completed. The service department is absolutely clueless. Second, every time I go to pick up the car the work has not been completed. The service department is absolutely clueless. More

The experience here at this dealership was impressive, especially with the knowledge of the Foreman regarding sprinter vans. I highly recommend them for any vehicle. especially with the knowledge of the Foreman regarding sprinter vans. I highly recommend them for any vehicle. More

Mercedes-Benz of Hilton Head is simply the best local dealership all the way around! Recently purchased a new GLE 450 from Nick for my wife’s birthday gift.. When we arrived at the dealership, the GLE dealership all the way around! Recently purchased a new GLE 450 from Nick for my wife’s birthday gift.. When we arrived at the dealership, the GLE was all polished up on the showroom floor with a big bow on top! Nick our sales agent, Mr. Partridge the sales manager, and Ms Vickers the service manager all came out to congratulate my wife and to wish her a happy birthday! That is what I call outstanding customer relations. More

Received my car back filthy. Not the service I should expect from Mercedes Benz. They offered to bring it back and clean it but 26 miles at $5 a gallon, not really worth it. May Not the service I should expect from Mercedes Benz. They offered to bring it back and clean it but 26 miles at $5 a gallon, not really worth it. May seem small, but you expect better from Mercedes Benz. More