Mercedes-Benz of Fayetteville

Excellent Customer Care Rodney Carroll of the service department delivered my loaner vehicle while I was out working with a business associate. I and my associate were amazed Rodney Carroll of the service department delivered my loaner vehicle while I was out working with a business associate. I and my associate were amazed by Rodney's genuine care and concern for me. He patiently moved my many personal belongings from the trunk of my vehicle to the loaner vehicle, while continually apologizing for the inconvenience of my minor car issue. Rodney has a true servant spirit and provided friendly service above and beyond my expectations More

Customer satisfaction and friendly service staff I had my Mercedes C-class in for service at this dealership and the service was amazing!! Everyone was very professional and friendly. They all made m I had my Mercedes C-class in for service at this dealership and the service was amazing!! Everyone was very professional and friendly. They all made me feel very welcomed and made sure to update me on the car throughout the entire process. After looking at the repairs, everything looks perfect. It is rare to find good customer service these days and after many disappointing trips to other service departments with our other vehicle, I decided to take my Mercedes straight to the experts... Mercedes-Benz of Fayetteville just earned a lifelong customer after only one visit! Job well done! More

Mr Derrick Walden Debbie Wheeler is truly the best at what she does she always provides great customer service and goes above and beyond the call of duty. Debbie Wheeler is truly the best at what she does she always provides great customer service and goes above and beyond the call of duty. More

Customer satisfication I have never been in a dealer ship that has customer relations as this one. I was very impressed and yes I would go back and buy a car. With the car c I have never been in a dealer ship that has customer relations as this one. I was very impressed and yes I would go back and buy a car. With the car check to see what is wrong with my Benz it was very professional and I was very comfortable in waiting. They kept you up dated on how things are going and explained the repairs needed with the cost as well. More

Great Customer Service! I had my Mercedes SUV serviced at this dealership and had a great experience. The staff was very professional and friendly. I was able to get a loan I had my Mercedes SUV serviced at this dealership and had a great experience. The staff was very professional and friendly. I was able to get a loaner car for the day which was a great help given my busy schedule. They called when service was completed and I was able to pick up at my convenience. I was in and out dropping off and picking up my vehicle. I will continue to have my vehicle serviced at this location. More

good service Servicing a Porsche is not inexpensive and the lower rating is for Porsche, not the dealership. The work was prompt and accomplished without problems. Servicing a Porsche is not inexpensive and the lower rating is for Porsche, not the dealership. The work was prompt and accomplished without problems. I chose to wait and the wait time was acceptable. More

Purchase of CPO Mercedes Purchase was handled over the phone after MB of Fayetteville delivered the car to my door to test drive. We are very pleased with the car and the sal Purchase was handled over the phone after MB of Fayetteville delivered the car to my door to test drive. We are very pleased with the car and the sales and service we receive from Fayetteville. More

Service My rep (Woody) set my service around my day trip. He also arranged a ride for me to meet the bus. Upon my return my SUV was ready and because he took My rep (Woody) set my service around my day trip. He also arranged a ride for me to meet the bus. Upon my return my SUV was ready and because he took my credit card information, all I had to do was get in and go. NOW THAT'S SERVICE!! More

Best experience yet in buying a new car! We originally went to the dealership to rule out one of my choices in a new vehicle. I wasn't in a hurry to replace what I was currently driving; we We originally went to the dealership to rule out one of my choices in a new vehicle. I wasn't in a hurry to replace what I was currently driving; we just wanted to start looking around and checking prices. We test drove the GLK and immediately fell in love. Nikki took a lot of time to talk to us about the different features on the car. While they were crunching numbers, we asked if we could drive it home to get the teenager's approval. No problem! When we came back, they had the final price ready for us and we were surprised that we could buy it for less than the other car (American made) I was seriously lookig at. I wanted to think about it over the weekend before I made a big decision and they insisted that I take it home and drive it. Well, the rest is history....I took the car back on Monday and we sealed the deal. Everyone at the dealership was very friendly to even include the men that work in parts. We purchased the all weather mats and cargo mat and they brought them out to the car and helped Nikki put them in. My teenager was even amazed at the" free gifts" we received. When I called my husband yesterday to tell him I received fresh flowers from the dealership thanking me for our business he said "it makes you want to buy another car from them!" He's right, it does. We'll be back and we hope that NIkki will still be working at your dealership! We have already recommended the dealerhip to several people and I know for a fact that some of them have already made appointments to talk with NIkki. We will continue to talk about our positive experience with your dealership and continue to send you customers for many years to come. Thank you for making a very dreaded experience a very positive and pleasurable one. More

Soooo Excited. I'm am so excited about the experience that I had with the purchase of my new ML350. Marty did an awesome job of selling me with no pressure. I'm am so excited about the experience that I had with the purchase of my new ML350. Marty did an awesome job of selling me with no pressure. More