Mercedes-Benz of Escondido

Yearly maintenance service Everyone in the office is very professional and job was completed in estimated time. Waiting area is clean. Larry Hastings is very patient to explai Everyone in the office is very professional and job was completed in estimated time. Waiting area is clean. Larry Hastings is very patient to explain what need to be done for the car. More

Brian Howe did a great job to complete my service job Brian did a great job to complete my service job -coming in to my "rescue" on yesterday morning without any advance notice. In addition, Brian was ve Brian did a great job to complete my service job -coming in to my "rescue" on yesterday morning without any advance notice. In addition, Brian was very attentive to details and extremely considerate about not only our car but also our driving experience -that is above an beyond what an average luxurious car dealership would do. I was also very impressed by how knowledgeable Brian is about the Mercedes-Benz products and specifically about my car as well. Brian and the dealership has made my long drive to the dealership for services very worthwhile !! More

Good maintenance service at MB of Escondido Came in with coupon for oil change special and also for "Check Engine" light troubleshooting. It took awhile to check me in because they were busy, bu Came in with coupon for oil change special and also for "Check Engine" light troubleshooting. It took awhile to check me in because they were busy, but once I was seen by the service writer, Brian, everything was professionally done and efficient. I was charged a very fair price for the maintenance accomplished. More

Thank you mike Thank guys specially mike :) he helped me alot and did his best. I really wnat to thanks him alot. One of the best dealers in san diego Thank guys specially mike :) he helped me alot and did his best. I really wnat to thanks him alot. One of the best dealers in san diego More

I needed service twice for 2 separate issues on my S600 I've needed service on my 2003 S-600 twice in the last month. Both visits to the service department have been exemplary. I give 2 thumbs up to Eric I've needed service on my 2003 S-600 twice in the last month. Both visits to the service department have been exemplary. I give 2 thumbs up to Eric Muench at Customer Service and especially to Service Writer Charlie Buros. I felt that my best interests are served here and that I wasn't being "sold" service that may not really need to be done. GREAT JOB! Clean, friendly property, felt welcome, respected and appreciated. More

Most helpful service pesonal On December 02, 2016 I took my 2014 C 250 model car to service department checking flat tier that I purchased 2 month ago from them and I talked to o On December 02, 2016 I took my 2014 C 250 model car to service department checking flat tier that I purchased 2 month ago from them and I talked to one of service adviser name Brian Howe. After he carefully hear my problem sent my car for checking and solved the issue on time and I liked he hear my thanks and appreciation via Mercedes Benz of Escondido' management. Andrew A. Zahirnia 858-722-9424 More

Best service ever. 6 STARS! The best service I have ever received! I've been lucky to own many of the world's best automobiles, including Aston Martins, Lamborghinis, 6 STARS! The best service I have ever received! I've been lucky to own many of the world's best automobiles, including Aston Martins, Lamborghinis, Porsches, etc. -- I thus have had lots of experience with good (and not so good) service. MB of Escondido's service division went above and beyond for my "classic" 2003 S55, and I was visiting from out of state! The vehicle hadn't been starting right for a few months. Mercedes service centers in Las Vegas couldn't diagnose the problem, and neither could private mechanics. Then, during an out-of-town trip to San Diego, the car simply wouldn't start one morning. MB of San Diego flat out refused to see the vehicle, claiming they were packed and I was from out of town. MB of Escondido, however, understood my predicament and asked me to bring the car to them, which I did (it finally started, and I drove it straight there). The following is a list of the fantastic service I received: 1. Their customer service rep at first advised that I try a MB dealership closer to my hotel, to avoid inconvenience driving to Escondido. They were willing to sacrifice revenue for my convenience. 2. I saw a service rep (Adolfo) within 10 minutes of rolling in. 3. They promised they would try to remedy whatever the problem was by the next morning as I had to return to Las Vegas. 4. I received a loaner vehicle immediately, without asking. 5. The same afternoon I received an update -- a diagnosis was made (!), but the part wasn't going to be shipped on time. To get back home, they allowed me to take their loaner vehicle -- all the way to Nevada. 6. When I received the bill (electronically on my smartphone), the invoice was significantly lower in amount than expected. 7. They found another issue with my steering column which they fixed at no charge. 8. Adolfo then drove my vehicle all the way to Las Vegas to deliver it to me personally (a five hour drive), and pick up the loaner. 9. They knew I might never see them again. I was not a resident of San Diego, yet they went over and beyond in service. Blown away. I plan on visiting them again, and quite possibly using them for future purchases. More