Back

Mercedes-Benz of Des Moines

Urbandale, IA

4.9
467 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience. Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership. We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle. Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house. We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
Contact Dealership

9993 Hickman Road

Urbandale, IA

50322

Directions

By Type

Showing 467 reviews

November 24, 2023

My previous purchase and service experience at Mercedes of Des Moines were excellent, I didn’t hesitate to purchase again. More

by JoAnn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Midhat Efendic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Mercedes-Benz of Des Moines responded

JoAnn, we're delighted to know that your experiences with Mercedes-Benz of Des Moines have been consistently excellent. Thank you for choosing us again!

November 23, 2023

Tarik made the entire experience super easy. It was great to work with such a wonderful person. If anyone needs to buy a car and they want a quick and easy process then go to tarik! More

by elvedinbektic10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tarik Nezic
Feb 29, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know that Tarik made your car buying experience a breeze at Mercedes-Benz of Des Moines. We appreciate the recommendation and look forward to assisting you in the future!

November 22, 2023

My salesman was very knowledgeable and helpful and the rest of the staff were extremely nice and helpful. Definitely, I would recommend them. More

by barco4christ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brahim Bouhaik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know our team at Mercedes-Benz of Des Moines was able to provide you with a knowledgeable and helpful experience. Thanks for recommending us, we appreciate it!

November 16, 2023

Great customer service and great service on vehicle. Alway does a great job and very clean More

by Nyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you received great customer service from our team at Mercedes-Benz of Des Moines on your vehicle. Thank you so much for the compliments and come again soon!

November 15, 2023

Mercedes of Des Moines has provided high quality annual service and support for both of our vehicles. Service is done with in and efficient manor with courtesy and excellent follow through. We are very ple More

by Dwpete1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to know that you've had a positive experience with our service and support at Mercedes-Benz of Des Moines. Your recommendation means the world to us! We look forward to continuing this high-quality relationship in the future!

November 14, 2023

Poor response time to phone call. Reception to service dept..no answer twice. Called 3X More

by dlgooddds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad, I think
Apr 07, 2024 -

Mercedes-Benz of Des Moines responded

Hello. If you would like to discuss this further for any unresolved issues, please reach out at the number below. Thank you, Anthony Gladney - General Manager - 515-334-8392

November 13, 2023

The Mercedes service dept is always friendly and thorough with their jobs. I had an unexpected flat tire and they took care of me immediately. I was so happy that my car got washed and vacuumed. More

by Doreen.blunck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Midhat Efendic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Mercedes-Benz of Des Moines responded

Hi Doreen! We're glad to know our service department at Mercedes-Benz of Des Moines was able to assist you promptly and thoroughly, especially during an unexpected situation. We appreciate your kind words about the cleanliness as well! Safe travels ahead and come again soon!

November 13, 2023

Ben was ready right on time for my appointment. Very friendly and professional. All of my questions were promptly resolved and my car was ready when promised. It was a 5-star experience. More

by Thadd Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Mercedes-Benz of Des Moines responded

Thadd, we're delighted to know that Ben and our team at Mercedes-Benz of Des Moines were able to provide you with a 5-star experience. We appreciate your feedback!

November 12, 2023

Had a breakdown on my Sprinter near Des Moines and had it fixed here. Nathan the service manager took great care of me and the tech who worked on my van showed great attention to detail. More

by jscottosman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Mercedes-Benz of Des Moines responded

Scott, we're glad to know Nathan and our team at Mercedes-Benz of Des Moines were able to assist you with your Sprinter. We appreciate the positive feedback!

November 10, 2023

This MB dealership never disappoints. The service advisor, the technicians, and the facility itself are all top notch. Honest, fair prices, and exceptional work to keep my car on top shap More

by Palugi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Mercedes-Benz of Des Moines responded

We're so glad to know that you've had consistently positive experiences with our team at Mercedes-Benz of Des Moines. We always aim for honesty, fairness and exceptional work! Thanks for the review and happy driving!

...
17
...