Mercedes-Benz of Creve Coeur

what your not told up front you will pay for in the end TERRIBLE experience. I took my boyfriend's car into Plaza Motors, because we had purchased new rims and tires and we needed the tpms sensors registere TERRIBLE experience. I took my boyfriend's car into Plaza Motors, because we had purchased new rims and tires and we needed the tpms sensors registered to the car. We called days ahead of time and made an appointment, and were assured it could be done. Upon arriving at the dealership I was told that it would be unlikely that the tpms sensors would register since it they after market sensors and not mercedes sensors, but that they would try and see. After an hour, I was told that the sensors were not working, but that if I could come up another day a technician would bring a generic wand from home and see if they could connect them with it. They said it was unlikely it would work, and said if it didn't we would need to purchase new mercedes benz sensors which would cost $800. I arrived the following monday, and was treated with noticably less hospitality. After waiting an hour and a half, the service advisor told me that they were still unsuccessful. He told me I would only have to pay for an hour service fee that we had "talked about earlier" and which was not previously discussed. I asked him how much it would be to install the Mercedes sensors if we purchased them and brought them in ourselves. He said it would be around $150, but that he didn't recommend it. He told me to contact him before we bought them and he could "try and get us a deal." In the time it took him to retrieve the car, so I could leave the sensors magically started working. Well, half working. The tire pressure light went off, but none of the tire pressures were displayed on the dashboard as they previously had with the stock rims and tires. I was charged $165. I was about half way home when the tire pressure light turned back on and the dashboard blinked "tire pressure sensors inoperable." I immediately called the service advisor and he said they had been working just fine when he was in the car. My boyfriend spoke to him the next day on the phone in hopes that he could get a refund of his money and was told that I had been told several times that it would cost $165 just to look at the car, which is an out and out lie. If they would have told me that I would have never have had them try it. Who in there right mind would pay someone $165 when they said it most likely wouldn't work. Today my boyfriend went up to the dealership and talked to the service manager who continuously skirted around the question of whether or not I had been told we would be charged to just look at the car. I will make sure to tell everyone I know how we were mislead, deceived, and overall taken advantage of. I guess the more you pay for the car, the poorer the service you get. More

Customer Service Needed!!!!! On June 17, 2015, I bought (cash deal) a pre-owned 2004 BMW 530i from Plaza Motors of St. Louis. I decided to have the car's headlights cleaned and On June 17, 2015, I bought (cash deal) a pre-owned 2004 BMW 530i from Plaza Motors of St. Louis. I decided to have the car's headlights cleaned and detailed due to a yellowish tint covering the glass. I also decided to purchase new floor mats and a BMW emblem for the front of my car. I was instructed to go to the service center, where I was told it might be hard to find floor mats for a car that “old”. The BMW emblem was given to me in a small plastic bag with screws inside. I was told I could try and put the emblem on the car myself because no one had time to do it at that moment. Now, my first BMW purchase experience gets even worse. When I brought my car back the next day for the headlights to get worked on, a service consultant named Mark asked what time was my appointment, and did I have a ride because it would take a couple of hours. I said “no”, and Mark then said “you can wait in the lobby.” After leaving Mark’s office, I was approached by another sales consultant named Paul Badgett. Paul immediately introduced himself to me and asked me if Mark had mentioned the service codes that my car key flagged that needed maintenance attention. I stated "no". Paul took me to his office and explainedto me how to read my car key codes. Paul managed to get my car into the service department that same day and provided me with a rental car. He put the new floor mats in the car and also put the BMW emblem on the car for me. Paul is the kind of employee you build a company around. It’s people like him that tip the scales. If Plaza BMW staffed every dealership with this caliber of customer service mastery, I'd buy from no other. I hope you will take the time out of your day to find a way to recognize an employee who is definitely an asset to your company and someone I feel your other service consultants could learn from. Sincerely, Ms. P More

My wonderful experience at Plaza Motor Company When looking for a vehicle, I came to Plaza because I had done my research about the dealership and the car, the Mercedes Benz GLA 250, the one I purc When looking for a vehicle, I came to Plaza because I had done my research about the dealership and the car, the Mercedes Benz GLA 250, the one I purchased, It was the right height and size to fit into my home garage. Brady and I met Robert Altepeter, who was very knowledgeable about this particular car. He helped us with the car deal, while making it the process painless. I was very nervous and apprehensive at first. All of this soon left. Plaza Motor Company is one of the best dealerships I have ever done business with!! C. Jones More

Buying tires and service work -all in one easy trip Tonia Zellmer took care of all our needs. She guided us through buying new tires that were priced competitively and OEM standard, She also scheduled Tonia Zellmer took care of all our needs. She guided us through buying new tires that were priced competitively and OEM standard, She also scheduled a service for the same day. We aappreciate this as we travel over one hour one way to Plaza More

Mercedes Benz Quality All Around I've purchased several cars from the Mercedes group at Plaza and always have my cars serviced there. Staff provide friendly first-class service wheth I've purchased several cars from the Mercedes group at Plaza and always have my cars serviced there. Staff provide friendly first-class service whether they're selling a new car or keeping current cars in top shape. More

Very please new purchaser of the GLK350 Tom Gibson made my purchase of my new GLK350 the most pleasant experience I have ever had in buying a new car. He was attentive, prompt in my request Tom Gibson made my purchase of my new GLK350 the most pleasant experience I have ever had in buying a new car. He was attentive, prompt in my request for specs on the GLK and when I arrived he had the requested cars waiting for my inspection. He was very friendly, informative and made the purchase of my GLK a breeze. You could not ask for a better sales person, Thank you Tom More

Stay Away from this Dealership, they're a scam I have purchased two Mercedes benz over the last 10 years and have been extremely happy with the sales, service and friendliness of both dealerships i I have purchased two Mercedes benz over the last 10 years and have been extremely happy with the sales, service and friendliness of both dealerships in the past, one in Texas and one in Illinois. Both experiences were great, not like the one at Plaza. This place is a complete JOKE. I have NEVER in my life been treated in such offensive manner as I was by the supposed General Manager Jerry Patterson. I initially had my car hauled in after being stranded off the side of the road. The mechanic/tech who picked up my car explained to me what the issue was, and of course after dealing with SALES/Service Rep the problem escalated into the thousands. He quoted me a rate and upon arriving it had escalated even more. After pointing it out and actually physically SEEING the initial amount he had quoted ON THE INVOICE IN FRONT OF HIM, EVEN CIRCLED, he turned red and said he'd be right back. Shady business. He came back and corrected it. I get into my car to drive off and find that its in worse condition that picked up. I brought it to their attention, and it wall went downhill from there. I was clearly labeled by their staff as someone who is "needy", someone who wants things for "free" as I was told by Jerry. All I wanted as a Customer was to have my car serviced and in hopes that OTHER issues wouldn't pop up, which they did. I was directed to Jerry Patterson when I called to complain about the condition of my car after picking it up. He quickly said that he'd take care of it and that the Service Mgr "Matt" would take care of me personally just to bring it in. Jerry didn't even listen to my concern and didn't even know the issue. I guess Jerry is a busy man. Upon bringing my car in and asking for Matt (who never came to greet me or apologize) but sent me the same Rep, they took care of the problem. But still, was an awful and VERY UNCOMFORTABLE EXPERIENCE FOR ME. None the less, my car went down a week later, same initial problem, in which the Mercedes Benz Tower told me that theyd' take care of the issue since it was what I HAD JUST PAID OVER A GRAND FOR. Of course only to receive an invoice for a couple more thousand. Jerry Patterson, supposed General Manager for Plaza Motors called me and without listening to my concern said "come pick up your xxxx car, we're done helping you". I replied to him and asked if he was not going to listen to my concern and he quickly said "no". After an exchange of words he hung up. I had to pay out of pocket to haul the car to TRI STAR MERCEDES. AFTER MEETING WITH THAT TEAM, I CAN SAY THAT ...that is how a business labeled MERCEDES BENZ should be run. Get some tips fro Tri Star ! I highly recommend you go elsewhere before going to check out these unprofessional people at Plaza. I will NEVER refer people to this place of business, Jerry Patterson is vile. More

Went in for scheduled service & a minor brake adjustment. Tonia Zellmer, my service advisor, was great! She was very thorough, and It's clear she knows her business. She answered all my questio adjustment. Tonia Zellmer, my service advisor, was great! She was very thorough, and It's clear she knows her business. She answered all my questions and I felt she really appreciated my business. I definitely recommend Plaza and especially Tonia. More

Thank you Joe Sapienza and Brian in the shop for your tremendous help and timely service in my recent visit to Plaza Motors. My 2014 E350 is running great! Jack tremendous help and timely service in my recent visit to Plaza Motors. My 2014 E350 is running great! Jack More