Mercedes-Benz of Coconut Creek

Extremely disappointed!!! If I could rate this experience a zero I would. Today, I traveled over 3 hours to take delivery of a 2020 GLC 300 and was assured repeatedly by my salesperson that the ve experience a zero I would. Today, I traveled over 3 hours to take delivery of a 2020 GLC 300 and was assured repeatedly by my salesperson that the vehicle was in pristine condition. Upon arrival, I asked to see the vehicle and noticed the engine compartment was dirty with leaves all in the vent areas, headliner and seats needed to be cleaned and the exterior of the vehicle had numerous scratches which needed to be professionally detailed out. All the salesperson, Anne kept telling both my wife and I was this is not a new vehicle and I’ll just have it washed again. Note: The vehicle was a 2020 with only 3k miles and was being sold for almost $44,000 .00 so not sure what she meant by it not being new. She never understood our concern that this was not acceptable and we had no time to wait around for this vehicle to be in acceptable condition, as that would take at least few hours to be done and we still had to drive another 3 hours back home. We left the dealership and was not contacted by a manager until at least 30 minutes and all she offered was the same response our salesperson, Anne gave us. Approximately, more than 3 hours as we were driving back home the General Manager , Cliff Beverly called to understand what happened, as he didn’t seem to be aware about f the issue. After explaining our concerns and great inconvenience, he still wasn’t to provide a resolution to this matter. Sadly, I’ve had other troubling experiences with dealerships owned by AutoNation in the past. More

This is absolutely THE WORST Mercedes-Benz dealership I have ever had business with! They took longer than promised, they didn't deliver the car when promised, they spent more time up-selling me, than serv have ever had business with! They took longer than promised, they didn't deliver the car when promised, they spent more time up-selling me, than servicing my car. The service writer, Sid Stewart was too busy to answer the phone. Very disappointing! More

I returned my 2018 E300 with low milage and hardly driven.. I was a loyal customer and told them I would be purchasing a new car in the middle of May. They must of not liked the fact that I wasn’t pur driven.. I was a loyal customer and told them I would be purchasing a new car in the middle of May. They must of not liked the fact that I wasn’t purchasing right away due to working from home, therefore they decided to charge us $3000 for the return. I can not believe I referred my friends and neighbors to them. I will make sure that this known in our community website. They’re complete thieves. . We have so many other places we can purchase a Mercedes from . Stay away from them. You will NOT be happy. More

I visited this dealership three times in the past two years and they are, at best, disappointing. Came in to buy a Sprinter. After being kept waiting 20 minutes to find a salesperson, they were able to years and they are, at best, disappointing. Came in to buy a Sprinter. After being kept waiting 20 minutes to find a salesperson, they were able to show me a one year old that was sold and said they didn't think they could get one. No help to source it, just a shrug of the shoulders. I bought at MB Delray Beach. Last week I stopped in to see an E450 but they had no salespeople and suggested I wait an hour. I just came back today (Sunday) and again no salespeople available and receptionist checked with sales manager and said they don't even have a 450 in stock to drive and then sat there - again no timing of when they would have one or any sense they cared to service a customer or make a sale. Not the place to go. More

Wow this is an amazing dealership! The service I received was excellent. I scheduled a time to see my vehicle and had a great conversation with Tom. He was very professional and provided me with a few times was excellent. I scheduled a time to see my vehicle and had a great conversation with Tom. He was very professional and provided me with a few times to visit the dealership the next day. I was very excited and couldn’t wait to checkout my new car. On the way down Tom gave me a call. He just wanted to let me know that the car was ready and he had everything prepared for us to go on the test drive. I really appreciated his thoughtfulness and thoroughness throughout the whole process. I’ve never had a better car buying experience! After we worked out all of the details, I began the purchasing process. It was very late that night but everyone was willing to wait before closing down the dealership. I was super thankful for Michael Kanen as well. He made the purchasing process as smooth as possible. After everything was complete, Tom was there to ensure that my wife and I were happy. He did such an amazing job and I’m so thankful to have worked with the professionals at this dealership. More

Extremely disappointed with the service experience at mb of coconut creek. My 2019 Mercedes has a window problem due to a broken switch. For some inexplicable reason I was told this is not under warrantee. of coconut creek. My 2019 Mercedes has a window problem due to a broken switch. For some inexplicable reason I was told this is not under warrantee. When attempting to get an unsatisfactory explanation multiple calls were made and not responded too. I have had multiple Mercedes. This is my last. Caveat emptor More

Scott Boukzam in the finance department is beyond incompetent..please beware before conducting business. I'm in the process of beginning breech of contract litigation..they've had 6 months to make am incompetent..please beware before conducting business. I'm in the process of beginning breech of contract litigation..they've had 6 months to make amends and continue to offer one excuse after another. More

The service manager, Brion and his team are great! They diagnosed this issue fast and were meticulous with the repair. It was our first time there but we were treated like family. I will continue to bring diagnosed this issue fast and were meticulous with the repair. It was our first time there but we were treated like family. I will continue to bring my vehicles to this location to be taken care of by Brion and his team. Sincerely, Walter and Crystal More

Finance department changed the previously agreed upon numbers in their favor and sneaked in a "Rent Charge" of 11% of the vehicles priced that I didn't notice. numbers in their favor and sneaked in a "Rent Charge" of 11% of the vehicles priced that I didn't notice. More

Would not even recommend this mercedes location to my worste enemy they will only treat you good until you do the survey after that they will not give a F*** about you pathetic I bought a 200k car and th worste enemy they will only treat you good until you do the survey after that they will not give a F*** about you pathetic I bought a 200k car and they cannot even give me a loaner and were asking me if I have another car to drive after making me wait 2 weeks for an appointment saying that's when they'll have a loaner available...gin for service saying they have no loaners available pathetic and a waste of time go to another mercedes location NEVER will I ever buy a car from MERCEDES BENZ OF COCONUT CREEK ever again! More