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Mercedes-Benz of Coconut Creek
Coconut Creek, FL
625 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 625 reviews
January 28, 2022
I brought my car in as the tire pressure warning light indicated low pressure in the left rear tire. Service advisor advised me that there was a nail in the tire and they will patch it. After waiting 4 HO indicated low pressure in the left rear tire. Service advisor advised me that there was a nail in the tire and they will patch it. After waiting 4 HOURS, car was returned and advisor said he was waiving the charge due to my excessive wait. Shortly after leaving the dealership, the warning light lit up again. I returned to the dealership and was told they must not have filled tire with air. Ten days later, same warning light again. I return to dealership and was told there was a nail off center in the tire and they could not patch it. What are the chances I get a second nail in the same tire within 10 days? I ordered a tire from tire rack, had it installed at tire kingdom and asked to see the old tire after dismount. No patch! They never repaired the tire and kept me waiting 4 hours! Very dishonest to send me away believing a had 4 good tires and deceiving me that tire was patched. More
by rjd
Employees Worked With
do not recall
January 27, 2022
Sorry to add this negative review but this dealership asked for it. I tried resolving my issue several times to no avail. Michael Kanen, and Scott in Finance wont return my phone calls. I purchased an ex asked for it. I tried resolving my issue several times to no avail. Michael Kanen, and Scott in Finance wont return my phone calls. I purchased an extended warranty for my car September 2020. I sold the car October 20, 2021 to Carmax and provided prove to Michael Kanen the same day. They did tell me I will be receiving a check for the prorated portion left on the warranty. I contacted Mercedes Benz customer support and was told my warranty was cancelled December 20.21, two months after I requested the cancellation. They are now blaming the post office for a dealay in my check. They wont tell me the date of cancellation they are using or how much was allegedly sent to me. My next plan of action is to go to Mercedes Benz of Coconut Creek on a busy week end day and advise every customer present the difficulties I have had with this dealership. More
by Poormansbmw
Employees Worked With
Michael Kanen, Scott
December 04, 2021
Pls do not have Liz as your service advisor. This dealership does not care about making their customers happy, they are very money hungry before satisfying their customers. Liz wanted me to do her jo dealership does not care about making their customers happy, they are very money hungry before satisfying their customers. Liz wanted me to do her job and call the warranty company because she couldn’t wait an 5 minutes on hold for somebody. More
by dori.chin4
Employees Worked With
Liz Berrios
November 18, 2021
My car has 300 miles on it. I took it to the service department because it has a significant issue. They told me I did not have an appointment and they could not help me, they offered me an appointment department because it has a significant issue. They told me I did not have an appointment and they could not help me, they offered me an appointment in January 2022 (3 months away). The place is horrible, I have a brand new Mercedes’ and they will not service it. Very disappointing place. More
by Mike
Employees Worked With
Service Advisors.
November 16, 2021
My car it no was clean with detail they delivered dirty with water spots and dog hair in the seat , the rug was with dust and the panels was very dirty ( this is why I was looking for a detail cleaning no with water spots and dog hair in the seat , the rug was with dust and the panels was very dirty ( this is why I was looking for a detail cleaning no a basic cleaning ) More
by Fio
Employees Worked With
Jim
November 13, 2021
Poor service. I have attempted 3 times to replace the center brake lamp on my vehicle, but I keep getting the run around from my service advisor. I don’t think he cares about me as a customer. center brake lamp on my vehicle, but I keep getting the run around from my service advisor. I don’t think he cares about me as a customer. More
by KCG
Employees Worked With
Service
