Mercedes-Benz of Clearwater

Do not treat you as a customer should be treated. looked Do not treat you as a customer should be treated. looked upon as a trouble they have to deal with. very arrogant workers. total arrogance throughou Do not treat you as a customer should be treated. looked upon as a trouble they have to deal with. very arrogant workers. total arrogance throughout the entire organization both in sales ans service. the service dept is always to busy to help you out and they have no regard for your time and will make you wait 35 to 40 minutes before they even address your issues. No one is this busy. I've waited nearly 40 minutes and heard 1 service adviser on a personal call for nearly that amount of time. I think someone in this organization needs to take an outsiders look at what is going on. I know for a fact a lot of surveys are not answered accurately or some just ignored AND SOME COMPANIES GET A FALSE FEEL OF SECURITY FROM THE INACCUARATE RESPONES from a few surveys done. Send a decoy into your service department and see for yourself. I personally will never use Lokeys services again nor will I ever purchase another vehicle from them. I have delt with Crown Mercedes in St Petersburg and they truly know hopw to treat a customer. One additional item the employees at Lokey should learn how to do and thats call customers back, they certainly fail in that catagory, again thats the arrogance. More

After making a deal on a CLK 320 the terms of the lease changed the <br>day before I was to pick up the car. I had recieved the contracts for this lease prior to me picking up the car, since I was coming f changed the <br>day before I was to pick up the car. I had recieved the contracts for this lease prior to me picking up the car, since I was coming from out of state. The day before delivery everything seemed to change and not in my favor. I have contacted the dealer, but they have not been very helpful. Not what you expect from a high line dealer. More