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Mercedes-Benz of Cincinnati
Cincinnati, OH
604 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 604 reviews
April 02, 2012
Great dealership, super modern, and worth a drive of over 100 miles. Got a full tour like my ownership would mean the whole team with me till the next one. If I am spending top dollar I feel much better gett 100 miles. Got a full tour like my ownership would mean the whole team with me till the next one. If I am spending top dollar I feel much better getting treated as such. A real luxary cincinnati car dealership that acts like one. Thanks guy, had a great 2 visits and now Im an owner of a great mint 2012 for about 4k less than planned. More
by jacksonbz
Employees Worked With
J, Chris, John
March 27, 2011
Mercedes Benz of Cincinnati reneged on a deal we struck for a used car because they felt like they could squeeze me out of another couple hundred bucks. How slimy do you have to be to be to screw somebody for a used car because they felt like they could squeeze me out of another couple hundred bucks. How slimy do you have to be to be to screw somebody over $200 when you already agreed to pay $50k? Then they acted like reneging on the deal was commonplace - no big deal for them. This was not a case of a hidden fee popping up that they claim is mandatory. The salesman and I agreed on price and terms, he took my SS# to title the car and then changed his mind. Unbelievable. Management is aware of this situation and supportive of this poor behavior. More
by BigWilly
Employees Worked With
2
March 10, 2010
MY Mercedes Benz Parts Supplier (Even thought they're 816 Miles Away) They will quickly become yours,too The delivery is usually Two Day UPS service. They have Excellent Pricing!!! [Mercedes Benz Club of Miles Away) They will quickly become yours,too The delivery is usually Two Day UPS service. They have Excellent Pricing!!! [Mercedes Benz Club of America] They are very friendly. They are most helpful,knowledgeable. More
by brpyrate
Employees Worked With
Parts
October 28, 2003
I've had two bad experiences with the workmanship of their customer service dept. My Service advisor is a great guy and he's the only thing their service dept. has going for them. I had my car in gett their customer service dept. My Service advisor is a great guy and he's the only thing their service dept. has going for them. I had my car in getting aftermarket shocks and springs installed on my SLK, they returned the car to me after the install - I immediately noticed a rattle from the right rear wheel area... took it back to the dealership, demanded they put it on a lift so i can see it.... turns out the technician left the top half of the spring compressor on the right rear spring.... shoddy work. Experience 2: took the car in for some minor warranty work - they fixed most of the problems (except 1 minor rattle) and returned the car to me. On the way home, on the highway, I notice what looks like cowl shake - something I have looked for and absolutely never noticed on my car. I pull off the exit and check the hood - not latched - NO JOKE. Now, when raising the hood so I can close it again, I notice something else scary... they were replacing the oil filler neck and had to remove the airbox - they forgot to reattach the intake runner tube to the airbox, it was just sitting in the engine bay unattached. It really makes me wonder - I'm not so comfortable having them do work on my cars anymore. More
by DaveOH
