Mercedes-Benz of Cincinnati

We had a wonderful experience! Chris did an outstanding job helping us meet our needs. He was always friendly and willing to answee any questions we had. He went out of his way to help us even after hour job helping us meet our needs. He was always friendly and willing to answee any questions we had. He went out of his way to help us even after hours. We would totally recommend Chris and this dealership to others. I know we will be back! More

My overall experience with Mercedes of Cincinnati especially Jim Rutter and Charlene Salyers has always been of the highest level of satisfaction. When having my previous car serviced, Charlene was a especially Jim Rutter and Charlene Salyers has always been of the highest level of satisfaction. When having my previous car serviced, Charlene was always very professional, detail oriented and responsive to my needs. Also, she was always very pleasant to deal with. Jim Rutter has always exhibited the highest level of professionalism and knowledge of the overall car industry and especially Mercedes Benz. Working with Jim has been enjoyable and stress-free. He has always treated me and my family with respect while exhibiting a friendly personality. His ability to make me feel at ease, makes purchasing a vehicle less stressful and enjoyable. I have also been appreciative of his responsiveness to my e-mails and phone messages. I have recommended Mercedes of Cincinnati, to several of my friends. The only issue with Mercedes Benz is the pricing of the vehicles. Although I really enjoy my S-Class, I feel that the overall value of the vehicle is priced at a premium. More

My wife and I purchased our first MB in '99....an E430 class. Thad Marck was the salesman who worked with us at that time, and we appreciated his expertise and knowledge of the product as well as his low class. Thad Marck was the salesman who worked with us at that time, and we appreciated his expertise and knowledge of the product as well as his low-key approach to the sale. He has been in touch with us many times since then. Recently, I had taken the car for the installation of new tires and was looking around at the current models. Thad was there to help answer every question I had. I returned to the dealership with my wife to investigate further the "slightly used" loaner SLK 350 SUV. Thad was more than helpful in helping us find the car that we thought would suit our needs. We have told Thad we appreciate his knowledge of the product, his no-pressure approach to the sale, and his willingness to go the extra mile to match the buyer with the right vehicle. Thad has and continues to serve our needs well. More

I have been buying cars at this dealership for 25 years. I have had service handled by Charlene Salyers for most of that time and I have purchased the last 3 cars from Chris Walker. Both are great to work I have had service handled by Charlene Salyers for most of that time and I have purchased the last 3 cars from Chris Walker. Both are great to work with. Charlene is very quick to get me in and out when I drop off my car, keeps me informed of what is going on during the process and has the car ready when it's supposed to be. If there is a change due to unforseen circumstances, she also calls right away to let me know so I can plan the rest of the day. Chris Walker has been great to work with also. The second car I bought from him was an especially good experience. I was looking for a particular car and as soon as one came up that met the criteria, he called and gave me a VERY attractive price. The 3rd car became very complicated because of the nature of the trade in and instead of giving up, he managed to come up with a creative idea that made the deal possible. He always went above and beyond and although I knoiw the dealership has to make money, he always worked on my behalf to get the best deal possible. I am very happy with their service and would continue to buy cars at this dealership just due to both Chris and Charlene. I recommend them very highly! More

I had a wonderful experience with Jim Rutter in purchasing my ML350. This is my second vehicle I have purchased from him and I have ordered a third vehicle as well. Jim's customer service is exempl purchasing my ML350. This is my second vehicle I have purchased from him and I have ordered a third vehicle as well. Jim's customer service is exemplary and my reason for my continued business. More

By far the eaiest vehicle purchase of my life! I will buy from this place again. Mike Campo was very easy to deal with and the dealership was top notch. Financing also very easy and coffee was great. from this place again. Mike Campo was very easy to deal with and the dealership was top notch. Financing also very easy and coffee was great. More

Great salesman to work with was Shane Miller. After dealing with many dealerships of various brands, the experience with MB Cincy and Shane Miller could not be beat. No BS communications, no hassle, a dealing with many dealerships of various brands, the experience with MB Cincy and Shane Miller could not be beat. No BS communications, no hassle, and effortless deal. I was so pleased with the experience that I went back and got a second car without even giving any other dealer a second thought. Contact Shane and MB Cincy with any of your car needs. Recommended without hesitation! More

I purchesed my first Mercedes-Benz in 1996 when the E-320 was introduced. I've had superb service through the 16 years of ownership. Charlene has answered my needs well. After 16 years my husband persuaded m was introduced. I've had superb service through the 16 years of ownership. Charlene has answered my needs well. After 16 years my husband persuaded me, rather unwillingly, to look at the new E-350. Zack Glutz was recommended by a mutual friend who is VERY particular. Our friend has bought four cars through the years from Zack. In our case Zack has met all our expectaions. And the car has too. Zack spent a lot of time explaining the different features and even stopped by our home to make sure the garage opener was working properly. Now that's service. Zack is personable, available and knowledgeable. I am glad to have him as my mentor for this mechanical marvel. He represents the best aspect of the dealership I've had the pleasure of knowing for a long time. Adele Lippert More

This is my second car from this dealer. I chose it mainly because it is close to my work and home and the cars are nice. But what keeps me here is Charlene. She is absolutely the best at customer service. Sh because it is close to my work and home and the cars are nice. But what keeps me here is Charlene. She is absolutely the best at customer service. She makes whatever I need happen as fast as possible. Truly, all the staff here is excellent and I have never had anything but outstanding service. My cars rarely need anything, but when I need something I need it now and they never disappoint. I always feel like I am their only customer! More

I started the buying process online. My debate was between Cadillac, Infiniti and the C Class or the E Class. I built my choices at the various websites and then went to dealership websites to see wh between Cadillac, Infiniti and the C Class or the E Class. I built my choices at the various websites and then went to dealership websites to see what they had available. Shane answered a couple of questions for me online and then we had a phone conversation. After that he responded with a quote that, by all my research, was very good right out of the gate. I was offered a chance to compare the two cars which I did. I also went to the other dealerships to test drive cars. I found the experiace at Mercedes of Cinci to be the best and Shane was, by far, the best salesperson I dealt with. All of my questions and needs were met in a timely and professional manner. This was the best experience I have had buying a car. Period. More