Mercedes-Benz of Cincinnati

Discriminatory practices here? Requested a price quote on a 2020 CLS 53 AMG via email "e-price" and the sales associate (Melanie Parsons) replies "you'll need to send me your addres Requested a price quote on a 2020 CLS 53 AMG via email "e-price" and the sales associate (Melanie Parsons) replies "you'll need to send me your address and employers name" before I can provide a price quote. What an offensive, outrageous and possibly discriminatory response! This dealership doesn't have to worry about my employees, friends or colleagues requesting their services in the future. I have seen a lot of bad business practices but this one takes the cake. More

Did not fix either issue after 5 days. Took my 2018 SLC in because the door locks do not work properly, and there is excessive wind noise from what seems to be a poor window seal. Got it b Took my 2018 SLC in because the door locks do not work properly, and there is excessive wind noise from what seems to be a poor window seal. Got it back after 5 days. Neither problem is fixed. Suggested I try the other key for the door locks(!). That does not work either. Waited 2 days for a new seal to arrive. Receipt says they replaced nothing. What are they doing?! More

Mercedes Benz of Cincinnati I had purchased several cars from this dealership over the years. Recently, I experienced the worst dealership service that I have ever had!! Had to t I had purchased several cars from this dealership over the years. Recently, I experienced the worst dealership service that I have ever had!! Had to take my car back four times to get the problem fixed. Spent over $7800.00 in total. They also said that I needed a new AC compressor for another $5500.00. Took it someplace else, and found only a leaking line to the AC - fixed for $500.00 with Mercedes parts. Also, loaner cars were never available. This dealership is dishonest and sleazy! From the GM Andy Hyman, who lied to me twice, to Brian Hackney the Service Manager, they cannot be trusted!! I would recommend looking at the service rating for this dealership, and going someplace else! I went to Lexus, and purchased from a dealership that has very good reviews. FYI - Lexus is rated second in service rankings, while Mercedes is rated twenty eighth. Enough said!! More

Wonderful Experience! We had an awesome experience. Drove from NC to purchase the perfect car. Communication, follow up, etc was excellent as was the vehicle financing thro We had an awesome experience. Drove from NC to purchase the perfect car. Communication, follow up, etc was excellent as was the vehicle financing through MB. I would work with Greg again in a heartbeat! More

Superb Service MB of Cincinnati is fantastic! Always a friendly greeting in the Service Dept and Charelne Salyers always makes sure the car is ready right on time! R MB of Cincinnati is fantastic! Always a friendly greeting in the Service Dept and Charelne Salyers always makes sure the car is ready right on time! Recently upgraded my lease to new vehicle, and could not be happier with the job Melanie Parsons performed in handling the transaction. She helped me exit my lease early found the perfect replacement. RR loves MB Cincy! More

Used Car Purchase Excellent experience with everyone I dealt with in the dealership although the used vehicle we purchased was not a Mercedes-Benz. everyone was helpful Excellent experience with everyone I dealt with in the dealership although the used vehicle we purchased was not a Mercedes-Benz. everyone was helpful especially Greg Fails the salesman. Greg helped with each step and was pleasant and informative throughout the purchase process. More

Great Service, Average Detailing. I had a very pleasant experience working with Mercedes-Benz of Cincinnati. I showed up right as they were about to close however they still greeted me I had a very pleasant experience working with Mercedes-Benz of Cincinnati. I showed up right as they were about to close however they still greeted me with the same great service and attentiveness. They were polite offering coffee and snacks despite the fact we were there after hours at this point. They were direct and open and I didn't feel like I was being heckled as I had been at some previous dealerships. They provided a list of services they had performed on the used car I was purchasing and I felt they were relatively transparent. I picked up the car 3 days later and was told it had been detailed and washed etc. However, it had mud on both the passenger and drivers sides doors, there was candy wrappers in the back seat, and a melted jolly rancher inside the back cup holder indicating that it hadn't been detailed well. It also was missing a vent cover that I was told had been replaced so that made me question whether some of the other work they mentioned had been done. They did say they would work to rectify the vent cover issue but it's been 4 weeks and I haven't heard anything about that issue or getting my plates. I did purchase a used non-mercedes vehicle, so I think it probably just wasn't a high priority for them in general. I assume I'll hear from them this week as the temp tags expire soon. Overall very good experience, and would do business with them in the future. More

2004 Mercedes SL 500 I could not ask for a better experience than I had when I was buying this car everything was exceptional sales people were outstanding Jordan in my c I could not ask for a better experience than I had when I was buying this car everything was exceptional sales people were outstanding Jordan in my car waiting for me and ready to go this is the third car that I've got from your dealership thanks for the experience More

Exceptional professional sales and finance services For me the dealership layout is very well staged. It optimizes the Mercedes Benz buying experience and makes it convenient to meet with, identify and For me the dealership layout is very well staged. It optimizes the Mercedes Benz buying experience and makes it convenient to meet with, identify and make a decision on vehicle selection. My sales professional, Brian Murphy, provided me with exceptional advice, anticipated some of my questions and provided me with exceptional service. Although I had been pre-approved and used external financing Brion Hanes, the finance manager, provided me with exceptional service and advice that helped me evaluate and purchase warranty options for tires/wheels and the Mercedes Benz Certified Pre-Owned Extended Limited Warranty. More

Great experience, honest and straightforward Our first Mercedes Benz purchase / experience and it could not have been better. We met Jordan Moore the first time months before we actually purchas Our first Mercedes Benz purchase / experience and it could not have been better. We met Jordan Moore the first time months before we actually purchased. He knew we were just looking and inquiring, but sat down and spent considerable time with us detailing the vehicle which we were interested in. He was in no way pushy, just informative, creating a very relaxed atmosphere. We left with all of the information we needed to process financial, warranty and technical issues of concern. Months later, we reconnected with Jordan and within an hours time built, negotiated and ordered our C-43 Cabriolet Benz with all the bells and whistles just as planned. The process was seamless and the delivery was ahead of time. We had a comprehensive and complete review of the car with Brandon and off we went. Follow up e-mails with Jordan for clarification on a few issues regarding maintenance protocol, "Mercedes Me" and care were answered within hours. Our overall experience has been nothing less than perfect and all of the staff and personal interactions have been nothing less than professional. I would highly recommend Mercedes Benz of Cincinnati and particularly Jordan Moore for professional, honest and reliable service. His enthusiasm for, knowledge of and experience with the product he sells, as well as the organization of MB and particularly MB of Cincinnati are outstanding. More