Mercedes-Benz of Charleston

My husband and I recently purchased a Mercedes GLE 350 from Astorg Auto Mercedes Benz of Charleston, WV. while we were in northern VA. The process was seamless and handled with personal care. Our salesman from Astorg Auto Mercedes Benz of Charleston, WV. while we were in northern VA. The process was seamless and handled with personal care. Our salesman, Jason Hager, provided detailed videos of the vehicle, kept us abreast of all the steps in the process, and ensured that we received the exact vehicle with great features that we wanted quickly. More

I found a CPO online and contacted the dealership where I was put in touch with Gerry Flynn. Even though our transaction was purely over the phone, he treated me like I was in the dealership with him. The sa was put in touch with Gerry Flynn. Even though our transaction was purely over the phone, he treated me like I was in the dealership with him. The sales process was easy and transparent and Gerry was reachable always. I think they went above and beyond to deliver me (400 miles away) a vehicle that is perfect for me and was exactly what I was looking for. I wouldn't hesitate to contact Gerry directly in the future the next time I'm in the market for a new or used vehicle again! More

My wife and I found the vehicle she was searching for at Mercedes of Charleston. We contacted Gerry Flynn and made the purchase. We were apprehensive as we have never purchased and had a vehicle shipped. Mercedes of Charleston. We contacted Gerry Flynn and made the purchase. We were apprehensive as we have never purchased and had a vehicle shipped. Gerry was amazing and assisted us through the entire process. He even coordinated the delivery for us. The vehicle was just as picture and he described. The delivery driver was on time and professional. What a great car buying experience. I have nothing negative to say. I would recommend this dealership, salesman, and delivery process to anyone. Thanks again to Gerry “Mate” Flynn and the entire Astorg team. Tim K. More

Review for Zach Oneal at Astorg Mercedes Benz I recently had the pleasure of working with Zach Oneal at Astorg Mercedes Benz, and I can't say enough good things about the experience. While travelin recently had the pleasure of working with Zach Oneal at Astorg Mercedes Benz, and I can't say enough good things about the experience. While traveling from Florida, I encountered an unexpected issue with my vehicle that required immediate attention. Naturally, I was concerned, being far from home, but Zach quickly put my mind at ease. From the moment I arrived, Zach was incredibly professional, attentive, and reassuring. He immediately assessed the situation and made sure I understood what needed to be done. Knowing I needed to continue my journey, he went above and beyond by helping me secure a rental car so I could get home without further delay. Throughout the entire process, Zach kept me well-informed about the progress on my car, ensuring that I never felt out of the loop. What impressed me most was his initiative in helping me file a warranty claim for trip interruption. This level of service and care is rare and truly highlights Zach's dedication to his customers. Zach made me feel comfortable, safe, and genuinely valued as a customer. His exceptional service and commitment to going the extra mile make him an outstanding ambassador for Mercedes Benz. I wholeheartedly recommend Zach Oneal and Astorg Mercedes Benz to anyone in need of service. You can trust that you will be in great hands! More

Just picked up my 2021 G Wagon from MB of Charleston. What a wonderful experience. My salesman, Gerry “Mate” Flynn was an absolute joy to work with. My daughter and I made a 200 mile trip one way to see What a wonderful experience. My salesman, Gerry “Mate” Flynn was an absolute joy to work with. My daughter and I made a 200 mile trip one way to see this vehicle. Everything that “Mate” told me was 100% accurate, and I do mean 100%. The purchase process could not have been any easier. There were no add ons, no hidden charges— just honest, hard working people making this an enjoyable experience! Honestly I was a little apprehensive, but each time “Mate” and I texted or spoke on the phone my apprehension melted away. When I look for another vehicle it will be with these fine people and I will do it remotely- something I would have never considered a week ago. Or maybe I come back down just to see them!! More

Dash light was on. The shop quote was $1440.00 for repair. Took the car home and checked it with a $35 .oo dollar test set. Right front tire monitor. Took to a local g The shop quote was $1440.00 for repair. Took the car home and checked it with a $35 .oo dollar test set. Right front tire monitor. Took to a local garage. $136.00 repair. Who can you trust ??? More

Purchased a 2024 Mercedes Benz GLS 450 in October 2023. Buying experience was top notch! A couple of weeks after our very expensive purchase we noticed a paint defect on the vehicle. Texted the sales pers Buying experience was top notch! A couple of weeks after our very expensive purchase we noticed a paint defect on the vehicle. Texted the sales person and he told management. A week went and then another and another. I was NEVER contacted by management. Texted the sales person again! He was very apologetic and was gonna reach out to management again to see how to go about this situation to get my vehicle repaired. November and December rolled around my car wasn’t fixed and I was never contacted by management! I left multiple messages for management, NO response! Here we are and it’s May 2024 and my car hasn’t been fixed. I’ve never been contacted by management. I had to reach out to Mercedes Executive Manager. He told me last week that Astorg would call me that day to set everything up! Days went by and SURPRISE NO CONTACT! I had to contact the Executive Referral Manager again. In less than 24 hours, Mr Sturgill, the service manager at the Lexington KY dealership reached out to me. He had a body shop appointment set up and a getting me a rental vehicle. Sadly I have to drive my vehicle all the way to Lexington bc I bought it at Astorg, but Mercedes is getting me a rental car. This has been a headache. I spent over 100k on a vehicle from Astorg and now I have to take it to another dealer to get it repaired! PATHETIC SERVICE AT ASTORG! MANAGEMENT IS AWFUL. We planned buying our daughter a new Benz on 2 years for her high school graduation but it won’t be from this dealership! I’ll drive 3 hours to Lexington to buy another Benz instead of using the dealer in my back door! Jessica Lowe More

We had THE BEST experience buying our car from Astorg. We live out of state and Gerry Flynn made the shopping and buying process a breeze. Once the car arrived, Brad, the concierge, made sure we were all We live out of state and Gerry Flynn made the shopping and buying process a breeze. Once the car arrived, Brad, the concierge, made sure we were all set. Five stars! More

I was looking for my dream car Mercedes GLA the salesman Jason went above and beyond to make the dream a reality .also always available when we have questions about our vehicle . I would definitely recommen Jason went above and beyond to make the dream a reality .also always available when we have questions about our vehicle . I would definitely recommend if anyone is looking to buy a car go to Jason . More

Fantastic Customer Service. Not only did Gerry pick us up at the airport, but we had a flat 50 miles away on the drive back to Houston. The local tire shops in the small town Not only did Gerry pick us up at the airport, but we had a flat 50 miles away on the drive back to Houston. The local tire shops in the small town didn't have a run flat tire in st ock and said it would be two days before they could get one. I called Gerry and even though the service department was closed they went back there and found a tire and had it delivered 50 miles away late on a Saturday afternoon so we wouldn't be stuck!!! I cannot thank them enough or recommend them more highly!!! Great People!!! Great Service!!! More