Mercedes-Benz of Bellevue

The experience with this dealership is excellent as always. They really do know how to take care of their customer. Justin was great from start to finish! always. They really do know how to take care of their customer. Justin was great from start to finish! More

Richard Truong was great. He brought me several cars and then found the perfect one at Ford of Bellevue, bringing it over. Tuli was very nice and efficient - when we finally got to her. Which brings me then found the perfect one at Ford of Bellevue, bringing it over. Tuli was very nice and efficient - when we finally got to her. Which brings me to the reason you did not get 5 stars. We arrived about 5 and did not complete the transaction until 10. We asked to come back the next day but were not allowed. Richard was good enough to drive us home because I do not like to drive after dark. Another plus for Richard. If you had asked me that night the stars would probably be 3. Nevertheless I do like my new car and look forward to driving it -after I learn to use all the new gadgets! More

The Bellevue Mercedes dealership is very very expensive. I don’t think that I should have to at their high fees to keep my car running adequately. I don’t think that I should have to at their high fees to keep my car running adequately. More

Sharing this for Eric (Service Manager) and Courtney Sharing this for Eric (Service Manager) and Courtney (Service Expert) ! Thank you both so much for going above and beyond to solve the issue for us! Sharing this for Eric (Service Manager) and Courtney (Service Expert) ! Thank you both so much for going above and beyond to solve the issue for us! Our car’s panoramic window exploded and shattered while we were moving to WA. When we came to the store, both Eric and Courtney was able to show their sympathy to us and were extremely patient and helpful to coordinate for us to order new parts. The repairing fee is a lot but after we explained the situation, Eric and Courtney contacted the headquarters for us and were able to cover the fees within warranty! We are super grateful for how they were able to help us. We would not know what to do with such large repairing fees. Thank you both so so much!!!! More

Hard to get appointment but all good after that. Jacob was great. Getting appointment was like talking to software people in India. Has to get better. was great. Getting appointment was like talking to software people in India. Has to get better. More

I bought a new car from Lorenzo Johnson and he was great! The process was smooth and easy and the time it took was very fast. Lorenzo even delivered the car to my home! The car was cleaned perfectly and I w The process was smooth and easy and the time it took was very fast. Lorenzo even delivered the car to my home! The car was cleaned perfectly and I was very satisfied. Would recommend doing business with them. More

Service was quicker than expected on the same day. Courtney did an excellent job. Always a pleasure speaking with Jerome. The loner vehicle was not what I used to receive when working with Merced Courtney did an excellent job. Always a pleasure speaking with Jerome. The loner vehicle was not what I used to receive when working with Mercedes. Windshield was dirty, smelled of smoke. Would have preferred to drive a Mercedes vehicle. More

Service representative was attentive and seemed interested in what was best for me. Service was done quicker than anticipated. All my needs were met. Thank you. interested in what was best for me. Service was done quicker than anticipated. All my needs were met. Thank you. More

I have bought far too many cars in my lifetime, including well over a dozen Mercedes automobiles and I can honestly say that I have never had a better car buying experience. Period. The feeling that one get well over a dozen Mercedes automobiles and I can honestly say that I have never had a better car buying experience. Period. The feeling that one gets upon walking into the dealership is simply "we are really happy to see you, how can we help today?" Zero pressure, great service and communication. Thomas Mioc, Financial Director Jason Rogers and of course amazing General Sales Manager Delilah Marquez are top-notch professionals, all! SJK, Ketchum Idaho More

1. Lack of response when calling - left my car at 7am, was told it would be a quick service only taking a few hours, however no update until 4pm. Called multiple times and was unable to reach service per was told it would be a quick service only taking a few hours, however no update until 4pm. Called multiple times and was unable to reach service person, has to go thru sales department to reach the right person. Left multiple messages. Finally picked up call at 6pm. 2. Did not fix issues! Paid for the summer road trip, aircon fluid change etc, totaling $800+. Air conditioning still not cold, and the main issue I brought the car in for (engine revving 3-4K while going down small hill) was still not fixed. I was told “this is just how it is and lots of cars have it”. Then why did you charge 1hr labor for software update? Extremely disappointed. I won’t return for next service. More