Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Austin

Austin, TX

Overview
Reviews
Vehicles
4.6
1,316 Reviews
Call Dealership (512) 220-0940
View Awards

6757 Airport Blvd

Austin, TX

78752

Directions

By Type

Showing 1,316 reviews

September 26, 2021

All employees were helpful, kind and professional. Will highly recommend MB of Austin to others. More

by Bparson1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath Bracken, Luis Cuellar, Matt Juron
Report | Print
September 24, 2021

They were awesome. I was in and out in no time. Had a place for me to work while I waited. More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
September 24, 2021

excellent job a a a a a a a a a a a a a a a More

by van
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
September 21, 2021

Wade Wells has proven to be an experienced advisor for years. Appreciate his professional service. More

by tssmith1949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
September 19, 2021

Express service for a blown tire. Called dealership and 30 minutes later when i arrived my car was immediately attended to More

by vince
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Cuellar
Report | Print
September 19, 2021

My daughter was welcomed by her friendly advisor which got her in and out for her maintenance. Service is always outstanding. More

by minh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
September 17, 2021

They are so backed up. I scheduled two weeks prior for my servicing but I was not given a loaner car. I waited 3 hours when it should just have been an hour. It was not a pleasant experience as I had to miss More

by am287
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Smith
Report | Print
Sep 20, 2021 -

Mercedes-Benz of Austin responded

Abdul, thank you for being a customer of ours and for providing your candid feedback. We want all of our clients to have an exceptional experience while visiting us, so we are saddened to hear yours did not meet your expectations. I have attempted to connect with you regarding this matter as I am eager to learn more about your recent appointment. Please contact me via email at Jesse.Ruiz@mbofaustin.com or give me a call at 512-454-6821. Thank you, and I hope to hear from you soon. - Jesse Ruiz, Service Manager

September 11, 2021

CJ is the best. Very customer friendly and I can trust him to recommend the right service based on my driving needs. He makes the whole experience easy. Plus, love getting back a clean car! More

by Dee5001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
September 10, 2021

Top notch service from the vehicle maintenance department as always. I appreciate the use of the loaner car while they were evaluating my ML350 to determine the problem. More

by jlscottcpa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
September 10, 2021

Brian Smith is the most professional service representative @ Mercedes-Benz of Austin. He is a great asset to Mercedes Benz of Austin, he makes us feel like value customers. Brian is the only r More

by Lucy and John Martinov
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Brian Smith
Report | Print
1
...
24
25
26
...
132