Mercedes-Benz of Atlantic City - Service Center

Tina is the best! I was kept in the loop with the progress of my vehicles repairs. Tina was a fantastic help in making sure my specifics were in check when I asked. Ove I was kept in the loop with the progress of my vehicles repairs. Tina was a fantastic help in making sure my specifics were in check when I asked. Overall amazing work and friendly service left me happy. More

Amazing customer service From start to finish it was a great experience. Everyone was very professional, prompt and demonstrated a high degree of proficiency. I receive the From start to finish it was a great experience. Everyone was very professional, prompt and demonstrated a high degree of proficiency. I receive the same quality of service at the North Palm Beach location and was so happy to find the same experience here. More

Great Service writers Tina and Kevin are the best--friendly--courteous--accomodating-- knowledgable I am always confident that my M Class has been serviced Service writers Tina and Kevin are the best--friendly--courteous--accomodating-- knowledgable I am always confident that my M Class has been serviced correctly. I wouldn't think of going anyplace else. And when the time comes for another trade, I will surely see Johnathan at Mercedes of Atlantic City More

Outstanding customer service I was greeted with a friendly face who chekxed in my car. Tina Lachina is always easy to schedule an appt and acvomofates my busy schedule. There was I was greeted with a friendly face who chekxed in my car. Tina Lachina is always easy to schedule an appt and acvomofates my busy schedule. There was a rental immediately available upon checking my car in and was to work in Turnersville on time. Thank you for making my service appointment flawless. More

Sales rep and service team They take extremely well care of you and make sure even after a sale everything is handled and you are completely satisfied. Have been buying my Merce They take extremely well care of you and make sure even after a sale everything is handled and you are completely satisfied. Have been buying my Mercedes here for years and will continue to. Alex is the best sales rep. Ask for him. He goes above and beyond. More

Accommodating, excellent, a pleasure to do business with. Everyone there is a pleasure to deal with. They work with you they lend you a car so you can do what you have to do. In my case I dealt with Kevin Ros Everyone there is a pleasure to deal with. They work with you they lend you a car so you can do what you have to do. In my case I dealt with Kevin Rossi and Kevin is also very pleasurable to deal with.. I would recommend your Mercedes dealership to anyone More

A good place to take your car Mark when out of his way to make sure my car was perfect and I was satisfy . Thank you to Mark and his team Thanks Mark when out of his way to make sure my car was perfect and I was satisfy . Thank you to Mark and his team Thanks More

Service A+ Loaner Car D- Service was great, Damon Lewis went out of his way to assist me. The loaner process was bad. Took about 30 minutes to get the car and when I got it t Service was great, Damon Lewis went out of his way to assist me. The loaner process was bad. Took about 30 minutes to get the car and when I got it the low fuel light was on. More

Fantastic sales and service! This is the best dealership and service department I have ever dealt with. The staff is knowledgeable, friendly and courteous. I won't go anywhere e This is the best dealership and service department I have ever dealt with. The staff is knowledgeable, friendly and courteous. I won't go anywhere else since I have established a very favorable relationship with this group. More

Advisor has poor communication I have no complaints about the physical service and work done on the car but I did have an issue with the advisor Kevin Rossi. He did not communicate I have no complaints about the physical service and work done on the car but I did have an issue with the advisor Kevin Rossi. He did not communicate well with me. I got a message that the car was ready but when I went to go pick up my car he never saw the notification on his computer that my car was done so I did not get my car that day. The next day he did not contact me at all. I was the one that initiated contact with him through phone and email and he did not get reach back to me until 5pm which was too late. Finally the day after that, which is day three, I still did not receive any notification or contact from Kevin about any information but I went in to pick up my car hoping again it would be ok to take home. Once I finally got my car that day there was a big discrepancy with the price of the service. I never receive an invoice of the completed price of the service. The poor communication on Kevin’s part not only inconvenienced me for three days but it inconvenienced my family members for three days too because I needed someone to take me to the dealership each visit because I was not able to get a loaner due to the time I came in on that initial day. My family and I have all been customers to this dealership for years and never experienced this type of inconvenience before. We will be sure to use another advisor next time More