Mercedes-Benz of Anchorage

Have brought my Sprinter to them for 2 service visits. First was a warranty issue on a new vehicle and second was a winter package I requested. Both times I got calls toward end of the day about where t First was a warranty issue on a new vehicle and second was a winter package I requested. Both times I got calls toward end of the day about where the progress was at and I got direct answers from Mac in Service and Lucas in parts. More

Excellent customer service provided by Brian, the GM, Mechanics and all staff. Very helpful as my car had frozen breaks due to the cold weather elements. Best service from a dealership as some of the o Mechanics and all staff. Very helpful as my car had frozen breaks due to the cold weather elements. Best service from a dealership as some of the other dealerships in town are horrible. More

Very disappointed with the service department. Unprofessional communication, long delays, and no respect for scheduled appointments, especially for a brand-new vehicle. Unprofessional communication, long delays, and no respect for scheduled appointments, especially for a brand-new vehicle. More

Trey was very helpful in getting our Sprinter back into new condition. Very happy with the product. new condition. Very happy with the product. More

Excellent communication, friendly, courteous staff, and has been painless getting a loaner car for any extensive work on my Mercedes. has been painless getting a loaner car for any extensive work on my Mercedes. More

The service was prompt & exactly as promised for less than the estimated cost that was provided up front. than the estimated cost that was provided up front. More

I recently purchased a new vehicle here and was really pleased with the experience. They were fair, efficient and valued me as a customer. pleased with the experience. They were fair, efficient and valued me as a customer. More

This are the only place to get Mercedes service in the state and they know it. Incredibly frustrating experience. Refused to honor warranty stating the problem is that I don’t drive my car enough, but I d state and they know it. Incredibly frustrating experience. Refused to honor warranty stating the problem is that I don’t drive my car enough, but I drive it every day and I’ve never had this problem with any other vehicle. Between myself and my husband we have purchased 8 brand new vehicles from various dealerships over 15 years and this has by far been the worst experience we have ever had. Planning to trade in my GLC for a Toyota this weekend so I never have to step foot in this dealership again. They have absolutely no shame about screwing over their customers. More

Very polite, professional & friendly the repairs to my vehicle done in timely manner Thank you vehicle done in timely manner Thank you More