Mercedes-Benz Of Fredericksburg

We had the worst experience buying a used car. We were lied to over and over again instead of just telling us the truth of why it was taking so long to process. You ordered the wrong part to fix i We were lied to over and over again instead of just telling us the truth of why it was taking so long to process. You ordered the wrong part to fix it. Don’t have us wait forever for the car that was supposed to be ready the day before. And still we had to drive the car back to get the right part put on. The service we were told would take an hour, it actually took over 3 hours and they STILL did NOT replace it!!! The WORST More

My wife and I had a great purchasing experience at this Fredericksburg, VA dealership. Justin did an amazing job to dedicate his full attention and listen to our needs. Highly recommend! Fredericksburg, VA dealership. Justin did an amazing job to dedicate his full attention and listen to our needs. Highly recommend! More

I must say that this was one of the BEST experiences that I've had purchasing a vehicle. Though I came later in the evening, I was very pleasantly greeted. Sales Consultant, Herb Coates was simply the best. I've had purchasing a vehicle. Though I came later in the evening, I was very pleasantly greeted. Sales Consultant, Herb Coates was simply the best. He was very personable, patient, and professional. He took time to talk with me and introduce me to others. When manager, Mickey T. saw me in Herb's area, he came right over, shook my hand, and welcomed me to the establishment while, at the same time, wishing me well and showed care about my experience. Then, Valerie in Financing made me feel good about signing my name...LOL. She took special care in explaining, as well as showed care to me as not only a consumer but also as a person. Though I know everyone, at that time should have been ready to go home, at no time did I feel rushed or pushed to do anything that I didn't or wouldn't have wanted to do. Everything was done very timely and in a pleasantly efficient manner with respect and consideration. This is a TOP-NOTCH location, and they represent the BRAND very well. I have been spreading the word that this is the place to come. Thank you for my experience!!! More

This was my second time purchasing a used car from Mercedes-Benz of Fredericksburg, and once again, the experience was top-notch. Justin Van Hoven went above and beyond to ensure that the car met all Mercedes-Benz of Fredericksburg, and once again, the experience was top-notch. Justin Van Hoven went above and beyond to ensure that the car met all our needs. From the very beginning, he was incredibly responsive to my emails, answering all my questions before we even stepped into the dealership for a test drive. Justin was easy to talk to, relatable, and genuinely invested in making the process as smooth as possible. He stayed late, worked with us to get the car fully detailed, provided a second key, and even made sure we left with a full tank of gas—small but meaningful touches that truly set Justin and this dealership apart. If you're looking for a stress-free car buying experience with a team that truly cares, I highly recommend Mercedes-Benz of Fredericksburg—and definitely ask for Justin! More

Went to Service area Jan 2025 to get help with features of my 2025 GLC300 Coupe. Mohamed did a great job. Also, I needed assistance with the lock on one of the doors. Kasey did an amazing job. He was effic of my 2025 GLC300 Coupe. Mohamed did a great job. Also, I needed assistance with the lock on one of the doors. Kasey did an amazing job. He was efficient and very pleasant. Great job! Jacqueline More

Feb 13, 2025, I went to the Service Area to drop off my 2025 SUV because I received a text alert, sharing an issue with the battery. When I arrived, Jorge helped me on the spot. He explained the issue and 2025 SUV because I received a text alert, sharing an issue with the battery. When I arrived, Jorge helped me on the spot. He explained the issue and assured all was resolved. As a result, I did not need to leave my car. This was so awesome customer service, because I did not need to get a rental and come back the next day. Kasey was amazing and helpful, too. He displayed excellent customer service by topping of my fluids. Thank you, both, very much!! More

DON'T TAKE YOUR MONEY TO THIS DEALERSHIP! ! THEY ARE RACIAL PREJUDICE!! I bought a C300 from them, but something happened with the payment, instead of them reaching out to discuss the issue. T ! THEY ARE RACIAL PREJUDICE!! I bought a C300 from them, but something happened with the payment, instead of them reaching out to discuss the issue. They sent a vague text message and never expressed the urgency. My car was reported stolen by the dealership. Less than 5 hrs later, I was stopped, and my vehicle was seized. I spent a whole month reaching out to inquire about my vehicle and my property. These people evaded my calls and emails. I had to have a friend pose as a buyer to get someone on the phone. Without any evidence, these people are trying to pursue Felony charges against me. I highly doubt if I were a different race that this would have happened. Not because it's Fredericksburg, VA, but when staff pulls me aside, while at the dealership, and tells me that their colleagues are racially prejudiced there's a problem. So, I want this dealership to think long and hard about how they will proceed. Because I'm not a nobody and I refuse to accept any charges from a vehicle purchase gone bad. You have you vehicle, keep it, but give me my property that was illegally retained More

2nd Mercedes purchased from Noble. Mercedes was great to work with, was very patient with me when I was not able to make my mind up, did not feel pressured at all. Mercedes was great to work with, was very patient with me when I was not able to make my mind up, did not feel pressured at all. More

This dealership’s customer service is horrible. Whenever you try to buy a car, everyone keeps calling from this dealership. However, after selling the car, whenever you have an issue with the car o Whenever you try to buy a car, everyone keeps calling from this dealership. However, after selling the car, whenever you have an issue with the car or ask for updates about the title or other questions, no one is available to answer. I had a very bad experience with this dealership. I highly recommend not buying online from this dealership at all. When I got the car, it had a lot of problems. I purchased the most expensive car at this dealership, but when I received it, the bumper was damaged. They kept lying, saying they didn’t damage the bumper. After I showed them pictures proving the car was already damaged when the truck took it, they paid some money, but it didn’t even cover 25% of the damage. Additionally, the center console cup holder door has an issue; it is not working at all and won’t open. It also took three months to get my plates. Whenever I called to talk with the manager, they kept lying, saying the manager or general manager was not available. Shame on you, Mercedes. I have purchased more than 40 cars from various dealerships and never had any problems, but this was my experience. Also the lady works for title and plate I emailed her many times to get update she never return my massage and calls horrible person The title process lady name is: Rebecca Cox and after 10 days driving most expensive car I keep getting error massage I toke to benz dealership in austin/tx he told me Engine mount(s) is defect I replaced even car had only 1200 miles I hope this helps More

Alan-Michael "Red" Limberick was incredible to work with! 11 out of 10 friendliness and professionalism, from the phone call to schedule my appointment, to picking up my key and everything in between. Every 11 out of 10 friendliness and professionalism, from the phone call to schedule my appointment, to picking up my key and everything in between. Every step of the way, I could tell he genuinely wanted me to have the best service imaginable. He exceeded my highest standards, let alone my expectations. Thank you Red, sincerely, for facilitating the only thing the last week to go smoothly! More