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Med Center Mazda - Service Center

Pelham, AL

4.7
1,729 Reviews

1,729 Reviews of Med Center Mazda - Service Center

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October 13, 2023

Service handle in a timely manner. And everyone was friendly and professional on the service of my car. More

by SAE0591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

Great place to shop for a Mazda or any car. Love their selection. I especially love their service dept. More

by Monikaprewett
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Season
October 12, 2023

Great experience overall. Repairs and warranty work completed quickly. Working with dealership was easy. I will use them again. More

by Photobugmwg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

Overcharged for work done, even when I tried to tell them I had additional warranties. It was finally resolved two days after the service was completed and I received a credit. Just a headache. More

by louannburdell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Season
Oct 13, 2023 -

Med Center Mazda responded

Hi Louann, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration caused by the overcharging and the delay in resolving the issue. Your satisfaction is important to us, and we take your concerns seriously. We are glad that we were able to assist you and rectify the situation. If you have any further questions or concerns, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com. Once again, we apologize for the inconvenience you experienced and are committed to providing excellent service moving forward. We appreciate your patience and understanding.

October 12, 2023

Repaired my car quickly and let me have a loaner car to drive during the repair. More

by 4ord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2023

Excellent service done quickly by very friendly technicians. I was in and out in no time More

by radtke_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

Great service overall—appointment site is easy to navigate, quick intake process, pleasant waiting area and smooth checkout. More

by LA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

Wonderful place to buy a car but not as great for car maintenance. Poor communication and didn’t really figure out what’s wrong with my car. Everyone is always super kind and professional though. More

by glendafullbright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

Absolutely incredible job well done! I would 100% highly recommend. Keep up the good work! More

by kristopher.fuller36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

Overall, very pleased with the routine service on my car. Could have been a little better communication about why it was taking so long, but otherwise very pleased with the work and careful attention to thin More

by tlee102275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ
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