Meade Lexus of Southfield

When I went in to purchase my new automobile I was working on a very tight timeframe, I had a vacation scheduled in a few days and a wedding following my return from my vacation, Karen and the staff d working on a very tight timeframe, I had a vacation scheduled in a few days and a wedding following my return from my vacation, Karen and the staff did everything they could to accommodate my time schedule and I was able to get my car along with needed, instructions related to the new vehicle with in the timeframe that I had available. Karen help to make the auto purchasing experience seamless and she was helpful through every step, answered all questions quickly and completely, I would definitely recommend this dealership to anyone interested in purchasing a new or used vehicle More

Salesman was very helpful in getting the car I wanted. I didn't have to compromise on a different color or different interior. The car was delivered Christmas Eve where Hernando was happy to spend the extr didn't have to compromise on a different color or different interior. The car was delivered Christmas Eve where Hernando was happy to spend the extra time I needed to set up my phone and lexus account. More

Brad was very easy to work with--answered our questions and explained the vehicles and services offered. We never felt any undo pressure and that made the experience. We had a pretty good idea of what we and explained the vehicles and services offered. We never felt any undo pressure and that made the experience. We had a pretty good idea of what we wanted, and he just helped us confirm our thoughts. The adage "love to buy, but dislike being sold" applies to us, so Brad did an excellent job of closing the sale. More

Maria's customer service skills and knowledge of the Lexus vehicles are amazing. She is very friendly and knows how to get the job done efficiently. She is the best sales person ever. Lexus vehicles are amazing. She is very friendly and knows how to get the job done efficiently. She is the best sales person ever. More

Staff was friendly, the work was done fast, everyone was accomodating. A little pricy, but thats to be expected with a lexus dealership I think. accomodating. A little pricy, but thats to be expected with a lexus dealership I think. More

Everything from the greeting at the door, to the sales process, to the delivery and the handshake at the departure was handled with professionalism and courtesy. I have purchased many Lexus vehicles from process, to the delivery and the handshake at the departure was handled with professionalism and courtesy. I have purchased many Lexus vehicles from Meade Lexus of Southfield over the years (and Karen in particular) and have always had a great experience. I will continue to use this dealership and recommend it to family and friends. More

My car sounded like it had a bad winter cold. When Dave called he said it was a pipe with the catalytic converter underneath the car that was broken and would cost over $2000 to repair. On his own initia called he said it was a pipe with the catalytic converter underneath the car that was broken and would cost over $2000 to repair. On his own initiative, he called and discovered that this particular part was covered under a warranty situation. Total cost of the the repair? Zero. We are thrilled with the service we received for our car and we thank Dave for doing this special service for us. More

Expecting me although weather caused delay had loner waiting. Waited no longer than 7-8 min and was out after signing for loaner. Paid attention to my only problem and car was done within 3 hrs. waiting. Waited no longer than 7-8 min and was out after signing for loaner. Paid attention to my only problem and car was done within 3 hrs. More

We have always enjoyed our visits to Lexus. Everyone in this dealership has bent over backwards to see that our needs are met. Since we originally leased a 2011 ES 350, we have experienced great service ev this dealership has bent over backwards to see that our needs are met. Since we originally leased a 2011 ES 350, we have experienced great service every time. Sometimes I came by just to have the car washed, other times I needed an oil change without an appointment. I have always been accomodated with happiness and joy. Our Master Sales Consultant, Johnnie Dinkins, has always welcomed me with a smile and hello, answering my questions, making sure I was not waiting too long, did I need something to drink. We made an appointment with Johnnie Dinkins on December 31st 2013. I had been wondering about the End of the Year Sale Lexus was having. I loved my 2011 Lexus ES350. We had one year left on the lease, and we wanted to see if it could be a possibility of getting into the car my husband really liked which was the Lexus CT Hybrid. We decided to test drive this vehicle and Vince Venturini accompanied us. Vince was extremely knowledgeable and eager to show us what this car can do. He explained everything about the vehicle to us. Vince went into detail about the hybrid system and how it works. He explained the navigation system and what was important about all the safety features. I loved how the car drives and so does my husband. However, I have a cronic medical condition and that is why I loved my ES350. What to do? We also drove the new ES hybrid, and I loved it. We came back and ran some numbers and we worked out a deal. While speaking with Vince and Johnnie, I mentioned that my husband still had another year on his lease of a Ford Focus. I explained how the Ford was so difficult for me to drive, difficult to move the seat to a new position. Could we possibly make our dreams come true? Could we trade in the Ford for the CT Hybrid? The finance people were wonderful, ( I am sorry, I don't remember their names, all were fantastic) they worked quickly, and because we were now considering leasing two new Lexuses, they gave us a deal we could not refuse. We walked out of Lexus on New Year's Eve with two new cars! Aaron Cumming was indispensible because delivered both cars to us. He went over every single feature of both cars. He programed our phone, garage door opener, and spent two hours going over everything until we were comfortable and confident. He got us signed up for Lexus Enform and helped to manage papperwork. I felt badly because it was New Year's Eve and the dealership was supposed to be closed at six it was now eight p.m. Everyone was happy to work with us, and it did not matter if it was New Years Eve or not, we were treated like we were the most important people on the planet. All of the staff were happy and smiling with us and for us. We were absolutely delighted how everything worked out. Now we have two new Lexus vehicles, both hybrids. Works out that the money we will save on gas per month, is enough to make a lease payment for one of the vehicles! We are thrilled. Thank you to all the staff that was so wonderful to us. Debralynn and Yoji Komori More

great, friendly, prompt service as always. The over all cost is more than at other service shops but continue to come back for the quality customer service. cost is more than at other service shops but continue to come back for the quality customer service. More