McKinney Buick GMC

These guys made me feel like a queen: they were very kind, and I know I had the best salesmen William Tift. He worked along side with Mike Horton, and I got everything I wanted and a great deal with the kind, and I know I had the best salesmen William Tift. He worked along side with Mike Horton, and I got everything I wanted and a great deal with the help of Mike Smitty, and what Dealership gives you a trip for 2- on a Cruise, that"s right I get to stay 3days, 2nights,hotel . and round trip airline tickets. If you can beat this experience pleased let me know. Don"t forget the best people in car sales Mike,Mike, and Mr.William Tift More

Thank you for reapplying the Zak Tek and the full detail wash on my Terrain. AS always they did a great job and thank you for the refreshments. Melissa Flanagan wash on my Terrain. AS always they did a great job and thank you for the refreshments. Melissa Flanagan More

I brought the truck in for a oil change. Come to find out I did not have a service adviser and no one ever came and gave me an update on what was going on. I had to finally ask what was taking so long. out I did not have a service adviser and no one ever came and gave me an update on what was going on. I had to finally ask what was taking so long. I was told that it was too hot for the workers and that were working slow. I understand that it is very hot outside but I sat and waited for 3 hours for an oil change, we didn't get a car was because they said they were too backed up to do it. No one could tell me why it took 3 hours for an oil change, I was not happy when I left. More

I selected a vehicle at 3 different dealerships via internet (all Terrains SLT2) This is only dealership that followed up beyond sending me an automated e-mail that said i would be contacted soon. A we internet (all Terrains SLT2) This is only dealership that followed up beyond sending me an automated e-mail that said i would be contacted soon. A week later I went to the dealership that worked out a deal that satisfied me on line before my arrival. I was disappointed with the trade allowance on both vehicles I traded in on the new one however the overall experience was the best I've ever experienced at a Dealership in the last 32 years! In the future when sending an e-mail to Jerry.Cowan@VA.Gov please address me as Jerry Cowan not Patricia Cowan, Thanks, Jerry More

Tried to slip in and look at New Truck's late one evening. Jason saw myself and my wife and came an introduced himself and told us that he would be around if we had question and we did. Went5 back th evening. Jason saw myself and my wife and came an introduced himself and told us that he would be around if we had question and we did. Went5 back the next day and Jason was off, but Eric was in and very helpful and very new. Made a deal that evening and came back in the next morning to pick up the new truck. Everyone was very help and had a great overall buying experience. Will and have recommend Jason, Eric and the dealership to my friends and family. Will return to purchase another vehicle from this dealership. Jason needs to make sure he knows what comes on the trucks and does not come on the trucks before he teels the customer, ie locking wheel lugs. More

We have had nothing but problems with this dealership and have been very disappointed. First it took them about 5 hours to get our paperwork together and get us signed. At one time one if the managers fi have been very disappointed. First it took them about 5 hours to get our paperwork together and get us signed. At one time one if the managers finally came out and told us they were shorthanded and I understand that so I was fine with that. That was on a Saturday night. On Monday the salesman bob had called us and told us they had messed up on some paperwork so we had to both come back and resign. My husband had to be late for work that day. What happened apparently was the interest rate they tried to get us the bank declined so they lowered the value of the car to keep my car payments about the same. It still went up by $10.00 a month. Now we get a call from bob again stating that we have to come up with and $500 for the down payment on the car by the end of the month. Bob has called us everyday this week asking if we have come up with any money yet. To say that I am mad is an understatement. I am livid with this dealership and have already let everyone I know exactly who you are. When I get my next car you can guarantee it will NOT be here More

Great service by Rodney Bellar and Service Mgr, Tracy.Restructuring of the service department seems to be working really well as my service results were great. Tracy.Restructuring of the service department seems to be working really well as my service results were great. More

I have used this body shop on four occasions. The first three experiences under the former body shop manager was great. This last and 4th experience was not good. Return phone calls were never made as re three experiences under the former body shop manager was great. This last and 4th experience was not good. Return phone calls were never made as requested. The length of time exceeded the insurances rental car coverage putting me in the middle of the dispute with the body shop and insurance carrier. Overall, I will most likely not return to this shop for future service. Customer service needs severe improvement. A lady answers all the calls and never has an answer. She always says she will have someone return the call and the someone does not return the calls. More