McGrath Lexus of Westmont

Ben and Brett were excellent. Customer focused! Lexus is an excellent brand and I believe in the brand. Customer focused! Lexus is an excellent brand and I believe in the brand. More

I came here to buy a 2021 BMW 330e. I was helped by Glen. He’s is great! He answered all of my questions and was extremely helpful. The cafe there has great food that we were able to en I was helped by Glen. He’s is great! He answered all of my questions and was extremely helpful. The cafe there has great food that we were able to enjoy while waiting. We showed up around 10:30 AM and were in, approved, signed, and out in just a couple hours. I honestly can’t believe how painless the process was. They were transparent and up front about everything. They worked with us and made the process a joy. Their inspection process and standards even for a vehicle that is not a Lexus/Toyota is comprehensive and thorough. Any issues they found, they fixed, and I feel so confident in the new (to me) car. I would 100% recommend and would not hesitate to return to buy a car. I know this sounds like a paid review but, seriously, I’m super happy with the process and cannot say it enough. Thank you McGrath! More

I had a great experience purchasing my vehicle at McGrath Lexus of Westmont! Glenn made the entire process incredibly smooth, transparent, and stress-free. There was absolutely no high-pressure sales tactic. Lexus of Westmont! Glenn made the entire process incredibly smooth, transparent, and stress-free. There was absolutely no high-pressure sales tactic. Glenn took the time to explain all the features of the vehicle I was interested in purchasing and guided me through the entire process. I highly recommend this dealership to anyone looking for a great deal and exceptional customer service. More

this is a very professional organization. there is a lot of follow up during the process. customer service was great there is a lot of follow up during the process. customer service was great More

The service was excellent in every respect. Alex Cunningham was very professional, he explained everything well, was very thorough, reviewed our options and answered all of our questions clearly Alex Cunningham was very professional, he explained everything well, was very thorough, reviewed our options and answered all of our questions clearly. He was a real pleasure to work with and we are very satisfied with the car that we bought. More

Everyone was friendly and patient. Nick Gerlak was so easy to work with. He went above and beyond helping me pick out my new car. Never felt pressured and he made sure I was comfort Nick Gerlak was so easy to work with. He went above and beyond helping me pick out my new car. Never felt pressured and he made sure I was comfortable in my selection. I would definitely recommend this dealer and especially Nick for your new and used car needs. More

Everyone at McGrath Lexus was excellent from sales to service to financing to the tech expert. service to financing to the tech expert. More

The salesperson really didn’t know anything about the vehicle and wasn’t terribly responsive. No urgency around getting anything done. Sent incorrect information several times. The technology and finance vehicle and wasn’t terribly responsive. No urgency around getting anything done. Sent incorrect information several times. The technology and finance guys were fantastic though. More

We worked with Jason and were very pleased! From start to finish, he made our experience easy and enjoyable. We are so happy with our purchase! We highly recommend McGrath Lexus in Westmont! From start to finish, he made our experience easy and enjoyable. We are so happy with our purchase! We highly recommend McGrath Lexus in Westmont! More

Salesperson: Casey Baca Department: Pre‑Owned Dealership: McGrath Lexus of Westmont Vehicle Shown: 2023 Lexus RX350 F‑Sport (Certified Pre‑Owned, under 10,000 miles) My wife and I Pre‑Owned Dealership: McGrath Lexus of Westmont Vehicle Shown: 2023 Lexus RX350 F‑Sport (Certified Pre‑Owned, under 10,000 miles) My wife and I recently visited McGrath Lexus of Westmont to see a 2023 Lexus RX350 F‑Sport CPO with under 10k miles, and our experience with pre‑owned salesperson Casey Baca was one of the most unprofessional encounters we’ve ever had at any dealership — luxury or otherwise. 1. Inappropriate and pushy behavior before we even arrived Casey called me shortly before her shift ended and repeatedly pressed me to confirm whether we were “actually going to buy today” so she could decide if she “wanted to stay.” I’ve purchased more than 10 vehicles, and I’ve never had a salesperson openly admit they only care about staying if the sale is guaranteed. It was unprofessional and set the tone for everything that followed. 2. Poor greeting and dismissive attitude upon arrival When we arrived, Casey barely greeted us, barely acknowledged my wife, and acted like handing us the keys to the RX350 F‑Sport was an inconvenience. She sent us on a solo test drive, which ended up revealing just how misleading her description of the vehicle had been. 3. The RX350 F‑Sport was nowhere near the “perfect CPO” she claimed The specific 2023 RX350 F‑Sport she hyped up as “perfect,” “flawless,” and “CPO quality” was anything but. During our inspection, we found: • Scratches and chips throughout the exterior • Stains in the rear cargo area • Obvious body filler and paint work on the rear bumper, where chunks had been patched and painted over For a vehicle with fewer than 10,000 miles — and one being sold as a Certified Lexus — the condition was unacceptable and absolutely not what was advertised. 4. Dismissive, eye‑rolling attitude when confronted with the issues When we brought the problems to her attention, Casey didn’t apologize or take responsibility. She dismissed every concern with “that’s not that bad,” rolled her eyes, and stayed glued to her phone. She directed almost all communication to me and barely acknowledged my wife, who was standing right next to me and asking questions. The disrespect was blatant. 5. Attempted deflection instead of accountability Instead of addressing the RX’s condition, Casey tried to deflect by claiming my pristine Genesis GV70 — garage‑kept, spotless, and barely driven — had “blemishes too.” It was an unnecessary and unprofessional attempt to downplay the issues with the Lexus. 6. Not a Lexus‑level experience Nothing about this interaction reflected the standards Lexus claims to uphold. The attitude, the misrepresentation of a CPO vehicle, the dismissiveness, and the lack of basic customer service were all unacceptable. We left immediately and will not return. If this is the level of professionalism McGrath Lexus of Westmont accepts from their pre‑owned department, it speaks volumes. I strongly recommend working with a different salesperson or a different dealership entirely. More