McGrath Lexus of Westmont

My wife and I are very humble people and have spent the majority of our lives helping others. When my car was totalled in an auto accident, I asked my wife to drive me to another used car dealearship. Inst majority of our lives helping others. When my car was totalled in an auto accident, I asked my wife to drive me to another used car dealearship. Instead, she took me to McGrath Lexus in Westmont and told me to help myself to a new 2011 Lexus. Bill Lawson greated us at the door. We didn't purchase anything the first day and it actually took 4 months before I finally got my Lexus. Bill Lawson stayed in touch and was so patient everytime. He knew that I didn't want to spend an enourmous amount of money but he treated me as if I had a million dollars to spend. My new Lexus is absolutely wonderful and so is the service provided by Bill and his Team at McGrath Lexus of Westmont. My wife and I are Lexus owners for Life. More

This is the most horrible car buying experience I have ever had. First, I drove from 4 hours away to trade in my BMW 325XI for a Lexus IS250. I explained to Rita on the phone that I really needed Naviga ever had. First, I drove from 4 hours away to trade in my BMW 325XI for a Lexus IS250. I explained to Rita on the phone that I really needed Navigation and Sat. radio in whichever car I purchased. I got there at 8:00pm on Monday night. When I get there I am informed that there is a defect with the wheels and that I should have them replaced within a month under the warranty. OK. Fine. I made the mistake of going in there tired. I get man handled by Rita and the manager Eric on the trade-in value of my BMW. I was assured, after asking many times that I wanted more on the trade-in, that they would just sell it o a wholesaler and they were not going to make any money on it. OK. So I get done with all the paperwork, get escorted to the courtsey gentleman (best person there) that handle teaching you all the features of the car. I just want to know how to program the Sat radio. He presses the Sat button and nothing happens. Come to find out at 10:30p.m. that there isn't satellite radio installed. OK. IM mad. I tell Rita I cannot have this car without it. Eric the sales manager says he will "take care" of me on this. But I will have to call tomorrow to setup and appointment to get it installed. OK. phew. Rita calls me the next day saying that the best they can do is install it for $400.00. WTF!! Now I am really mad, but now they make it seem that I am stuck with the car. So I agree (reluctantly). I come (4 hours of driving each way) for the install and wait 6 hours while they install the radio. I come out to approve the work and come to find they put one of those 1"x1" aftermarket antennas on the trunk instead of installing it in the sharkfin. IM ABOUT READY TO BLOW. The service manager assured me that there was no way to put it in the sharkfin. So after fighting with him. I drive the car home. I call Lexus corprate and they send me a link to the part that allows you to connect it to the sharkfin. Send this info to Rita. They offer to move the antenna to the sharkfin, but I have to drive all the way there AGAIN. 24 hours of driving for a car that I don't even like. It feels cheap compared to the BMW. Futhermore, the dealership charges for everything but water when you are waiting. BMW dealerships have free soda and cofee. McGrath sales people have that slimmy feel to them and come off as very unprofessional. While I was waiting two sales man got into a agrument over who was going to get the "most numbers" that day, then they proceeded to walk outside the door and light up a cigarette. You just feel scammed when you walk out of there. I have purchased many cars and never felt taken advantage of. When I was there on my last visit, I noticed they had my BMW on their lot for 4 grand more than what I got for it (I was assured they could do any better on it, and that it would be sold directly to a wholesaler, becuase nobody would be able to a loan on a car with over 100,000 miles.) I will never buy from them again. More

I had a great experience at McGrath Lexus Of Westmont. Jason Sanchez was very knowledgeable of all the vehicles, standard equipment and features. Mel Owens and everyone at McGrath Lexus were very professi Jason Sanchez was very knowledgeable of all the vehicles, standard equipment and features. Mel Owens and everyone at McGrath Lexus were very professional and friendly. This was my first time purchasing a vehicle and Mel was very informative and helpful by explaining and exploring all my current and future options. Mel went above and beyond to insure that I was very satisfied with my experience and purchase and that he meet all of my financial needs. I would DEFINITELY recommend McGrath Lexus Of Westmont to all of my family and friends. Thanks again Mel and Jason More

My experience at McGrath Lexus was amazing. Steve and Larry did an extraordinary job showing and explaining all of the intricate details of the respective car I purchased, in addition to all the amenitie Larry did an extraordinary job showing and explaining all of the intricate details of the respective car I purchased, in addition to all the amenities of the dealership. Additionally, Steve and Larry always made me feel welcome, comfortable, and I did not for one moment feel pressure to purchase a car. I hope to be buying cars from McGrath Lexus in the future. Also, Ben provided me a thorough explanation of the operation of my car, ensuring I knew every mechanism of the car before I drove it off the lot. I can not thank McGrath Lexus enough for the great, first-time, car-buying experience. More

Just first rate service. Bought my first Lexus from this Just first rate service. Bought my first Lexus from this dealer in 2002 and went right back when I needed a new car last year. Highly recommended. Just first rate service. Bought my first Lexus from this dealer in 2002 and went right back when I needed a new car last year. Highly recommended. Friendly and competent More

It's been a long time since I've been treated so well at an auto dealer. The sales staff was very low pressure and polite, none of this in your face stuff and you must buy today! We did leave with an almo an auto dealer. The sales staff was very low pressure and polite, none of this in your face stuff and you must buy today! We did leave with an almost new car but were most statisfied with all of the very informative sales staff. We even had an "In-service" to learn about all the bells and whistles of our new Lexus. I felt much more confident driving the car than just a ten minute overview. I think my sales person is my new best friend! When I returned in a few days to have a broken lens repair, I had another wonderful experience with the service staff. I was met at the door of my car,escorted to the service person's office and then walked to a very posh waiting room, where I not only cheked my email but had lunch in their cafe. Over all, I would rated McGrath Lexus Westmont "excellent" across the board. More

This is a great place--close to where I work and the best service around. I recommend them highly! I just purchased my fourth car from them, and I'm sure I'll go back for my fifth. service around. I recommend them highly! I just purchased my fourth car from them, and I'm sure I'll go back for my fifth. More

I just had the best experience buying a new car. The customer service was amazing. My salesman Steve was the nicest and professional, most helpful, knowledgeable salesman I have ever encountered. Bob customer service was amazing. My salesman Steve was the nicest and professional, most helpful, knowledgeable salesman I have ever encountered. Bob Cowden did an amazing job explaining and showing me every little detail of my new car. I could see why this dealership does so well. I will highly recommend this dealership and the people that helped me. I couldn't be happier. And besides all the great service I received, I love my car! More

My experienced with McGrath Lexus was very excellent the people were very helpfull and accomodating ,we were given an outstanding service before and after purchacing the car.it is highly recomendable and people were very helpfull and accomodating ,we were given an outstanding service before and after purchacing the car.it is highly recomendable and we will recomend McGrath Lexus to our friends and relative. More

We bought a 2007 Lexus from Sean McClowry. Our experience from test drives, Lexus car knowledge, price and buying experience was outstanding! First Class Treatment! experience from test drives, Lexus car knowledge, price and buying experience was outstanding! First Class Treatment! More