McGrath Lexus of Westmont

We had no problems with McGrath Lexus they are professional and knowledgeable salespeople. All employees are friendly and helpful. All questions and concerns asked were answered. Easy to deal with professional and knowledgeable salespeople. All employees are friendly and helpful. All questions and concerns asked were answered. Easy to deal with. More

It was a great experience! Made buying a car so easy! Rita was very knowledgeable and very accommodating went above and beyond my expectations. I would definitely recommend this dealership and Rita! Wa Rita was very knowledgeable and very accommodating went above and beyond my expectations. I would definitely recommend this dealership and Rita! Wahoooo! More

Greg was very quick to respond to my personal needs for the car and was always looking out for what was best for his customer. He put in a lot of effort to find the right car to fit me and succeeded very f the car and was always looking out for what was best for his customer. He put in a lot of effort to find the right car to fit me and succeeded very fast. More

I am a licensed engineer and very analytical by nature. I also own my own project management consulting business, and as such I deal with management personnel with varying degrees of inter-personal skills I also own my own project management consulting business, and as such I deal with management personnel with varying degrees of inter-personal skills on a daily basis. Larry Pebelske was my salesman and he did a fantastic job of selling me an RX350. It took about 6 weeks for me to check out the luxury vehicles that I was initially interested in and that list included mercedes, bmw, audi, lexus, infiniti, cadillac, and acura. After several test drives I narrowed the list to the infiniti, lexus, and cadillac crossovers. At this point I had three vehicles that I felt were comparable. After another series of test drives I whittled the list to the lexus and cadillac and took one of each home to compare them side-by-side. Throughout the entire process Larry was always available, informative, and always helpful. He did this without being "pushy", "nosey", or pressing to make the sale - which is a mistake many salespeople make (or they overcompensate the other direction and appear uncaring and too aloof). I would recommend Larry to anyone if they were in the market for a new vehicle. Every experience we have had to-date at McGrath Lexus leads me to believe that the entire operation is run in this professional manner. There are many dealerships closer to our home, but for me it is well worth the extra travel time to deal with such a courteous, competent, and professional staff. My compliments to the executive team - you have accomplished something special that very few operations are able to produce: a truly professional organization that exudes customer service, works well as a team, and generates an atmosphere of trust that feels natural and not forced. More

McGrath Lexus has always been spot on when it comes to service. Paul Tuffner is as good as it gets. I appreciate his honesty when they find other things that need fixing, other than what I brought it in f service. Paul Tuffner is as good as it gets. I appreciate his honesty when they find other things that need fixing, other than what I brought it in for. I bought my car there and only have it serviced there. I recommend McGrath Lexus to people all the time. This is a top notch dealership. Everyone that I've come in contact there are truly professional. Thanks, Scott J Barenbrugge More

Rita Barkstrom has taken care of us for several leases. She has been wonderful to work with and seems to be well informed about the business. She has been wonderful to work with and seems to be well informed about the business. More

My wife and I are very humble people and have spent the majority of our lives helping others. When my car was totalled in an auto accident, I asked my wife to drive me to another used car dealearship. Inst majority of our lives helping others. When my car was totalled in an auto accident, I asked my wife to drive me to another used car dealearship. Instead, she took me to McGrath Lexus in Westmont and told me to help myself to a new 2011 Lexus. Bill Lawson greated us at the door. We didn't purchase anything the first day and it actually took 4 months before I finally got my Lexus. Bill Lawson stayed in touch and was so patient everytime. He knew that I didn't want to spend an enourmous amount of money but he treated me as if I had a million dollars to spend. My new Lexus is absolutely wonderful and so is the service provided by Bill and his Team at McGrath Lexus of Westmont. My wife and I are Lexus owners for Life. More

This is the most horrible car buying experience I have ever had. First, I drove from 4 hours away to trade in my BMW 325XI for a Lexus IS250. I explained to Rita on the phone that I really needed Naviga ever had. First, I drove from 4 hours away to trade in my BMW 325XI for a Lexus IS250. I explained to Rita on the phone that I really needed Navigation and Sat. radio in whichever car I purchased. I got there at 8:00pm on Monday night. When I get there I am informed that there is a defect with the wheels and that I should have them replaced within a month under the warranty. OK. Fine. I made the mistake of going in there tired. I get man handled by Rita and the manager Eric on the trade-in value of my BMW. I was assured, after asking many times that I wanted more on the trade-in, that they would just sell it o a wholesaler and they were not going to make any money on it. OK. So I get done with all the paperwork, get escorted to the courtsey gentleman (best person there) that handle teaching you all the features of the car. I just want to know how to program the Sat radio. He presses the Sat button and nothing happens. Come to find out at 10:30p.m. that there isn't satellite radio installed. OK. IM mad. I tell Rita I cannot have this car without it. Eric the sales manager says he will "take care" of me on this. But I will have to call tomorrow to setup and appointment to get it installed. OK. phew. Rita calls me the next day saying that the best they can do is install it for $400.00. WTF!! Now I am really mad, but now they make it seem that I am stuck with the car. So I agree (reluctantly). I come (4 hours of driving each way) for the install and wait 6 hours while they install the radio. I come out to approve the work and come to find they put one of those 1"x1" aftermarket antennas on the trunk instead of installing it in the sharkfin. IM ABOUT READY TO BLOW. The service manager assured me that there was no way to put it in the sharkfin. So after fighting with him. I drive the car home. I call Lexus corprate and they send me a link to the part that allows you to connect it to the sharkfin. Send this info to Rita. They offer to move the antenna to the sharkfin, but I have to drive all the way there AGAIN. 24 hours of driving for a car that I don't even like. It feels cheap compared to the BMW. Futhermore, the dealership charges for everything but water when you are waiting. BMW dealerships have free soda and cofee. McGrath sales people have that slimmy feel to them and come off as very unprofessional. While I was waiting two sales man got into a agrument over who was going to get the "most numbers" that day, then they proceeded to walk outside the door and light up a cigarette. You just feel scammed when you walk out of there. I have purchased many cars and never felt taken advantage of. When I was there on my last visit, I noticed they had my BMW on their lot for 4 grand more than what I got for it (I was assured they could do any better on it, and that it would be sold directly to a wholesaler, becuase nobody would be able to a loan on a car with over 100,000 miles.) I will never buy from them again. More

I had a great experience at McGrath Lexus Of Westmont. Jason Sanchez was very knowledgeable of all the vehicles, standard equipment and features. Mel Owens and everyone at McGrath Lexus were very professi Jason Sanchez was very knowledgeable of all the vehicles, standard equipment and features. Mel Owens and everyone at McGrath Lexus were very professional and friendly. This was my first time purchasing a vehicle and Mel was very informative and helpful by explaining and exploring all my current and future options. Mel went above and beyond to insure that I was very satisfied with my experience and purchase and that he meet all of my financial needs. I would DEFINITELY recommend McGrath Lexus Of Westmont to all of my family and friends. Thanks again Mel and Jason More

My experience at McGrath Lexus was amazing. Steve and Larry did an extraordinary job showing and explaining all of the intricate details of the respective car I purchased, in addition to all the amenitie Larry did an extraordinary job showing and explaining all of the intricate details of the respective car I purchased, in addition to all the amenities of the dealership. Additionally, Steve and Larry always made me feel welcome, comfortable, and I did not for one moment feel pressure to purchase a car. I hope to be buying cars from McGrath Lexus in the future. Also, Ben provided me a thorough explanation of the operation of my car, ensuring I knew every mechanism of the car before I drove it off the lot. I can not thank McGrath Lexus enough for the great, first-time, car-buying experience. More