McGrath Honda of Elgin

In 2012, I went to buy out my lease. They told me I had to get the car "certified" and pay $2,500.00 for that privelege. They had my car at least 4 days. When they finally told me th They told me I had to get the car "certified" and pay $2,500.00 for that privelege. They had my car at least 4 days. When they finally told me they were done with it, it was in the exact same sport where it was left. When I asked them for the paoerwork to see what they did to the car, they refused to show me anything. I called the dealership 4 or 5 times after that, even leaving messages for the GM, no response. I mentioned that what they did may be illegal, then I got a call back. They still refused to give me any paperwork, and from what I saw, they did absolutely nothing but take my money. I had to give 1 star, but 0 would be more appropriate. More

Family helped finance I bought a total of 13 cars from this dealership to do business. All of my cars got shut down due to recalls. The recalls last a long time because even after they announced it, they this dealership to do business. All of my cars got shut down due to recalls. The recalls last a long time because even after they announced it, they didn’t have remedies. When they got approved to fix, I brought all of my cars in. I had never offered shuttles or help to go back home. Throughout my countless trips to the dealership, I always had to either walk or generated helps from friends and family members. Once someone explained it to me that I may get drop off, I was excited to ask for help and without any explanation or solutions, Elgin Honda Services told me to wait 45 mins because there’s a line. I looked around and no one had been treated like this except me. I’m Asian and regardless how much business I gave this place, they treated me poorly. I did give them a zero on their service in one of the recalls and once I came back the service person retaliated me. Until now they have not offered any apologies but accused me of instigation the arguments about the shuttle service. All I heard was that they had nothing to do with Honda and I should be thankful that they helped me with the recalls. I can’t believe every month I pay about $6000 to this place and they treated me less than a homeless person walking into their doors. If you are not White, don’t shop here. That’s how I got treated becuase I’m not white. More

Kind, courteous and helpful, provided good and helpful information and suggestions what to do and what not to do information and suggestions what to do and what not to do More

Service was great. They answered all my questions. Showed me how to use the cruise control. They answered all my questions. Showed me how to use the cruise control. More

Everyone at Honda was friendly and very helpful. I had a very pleasant experience here. I had a very pleasant experience here. More

I felt Brian listened to me He was friendly He made it right with me with a free oil change for having to wait for my seat part a long time and having a very bad experience with service . I was even told right with me with a free oil change for having to wait for my seat part a long time and having a very bad experience with service . I was even told are you sure you have the right McGrath . This is my second car bought . They had my phone number wrong Why? They couldn’t find my part ordered . I feel it was not ordered because once Brian took over it was in the dealership in a week . The experience was good when I took my car in to get installed . Thank You Brian! ❤️ More

I recently had the pleasure of visiting McGrath Honda Dealer, and I must say that my experience was nothing short of exceptional. From the moment I stepped foot into the dealership, I was greeted with wa Dealer, and I must say that my experience was nothing short of exceptional. From the moment I stepped foot into the dealership, I was greeted with warmth and professionalism, setting the tone for a memorable car-buying journey. The staff at McGrath Honda Dealer were knowledgeable, friendly, and genuinely interested in helping me find the perfect vehicle to suit my needs. They patiently listened to my requirements and preferences, providing valuable insights and guidance throughout the entire process. Their expertise and attention to detail made me feel confident in my decision-making, ensuring that I made an informed choice. The dealership itself was clean, well-organized, and had a welcoming atmosphere. The wide range of vehicles on display showcased the dealership's commitment to offering a diverse selection to cater to various tastes and budgets. The vehicles were impeccably maintained, reflecting the dealership's dedication to quality and customer satisfaction. The negotiation process was transparent and hassle-free. McGrath Honda Dealer's sales team was respectful and understanding, ensuring that I felt comfortable throughout the negotiation process. They were willing to work within my budget and provided competitive pricing options, making the entire experience stress-free. Once I made my decision, the financing process was seamless. The finance team at McGrath Honda Dealer was efficient and thorough, explaining all the necessary paperwork and ensuring that I understood every aspect of the financing agreement. They went above and beyond to secure the best possible financing terms for me, which was greatly appreciated. Furthermore, the after-sales service at McGrath Honda Dealer has been outstanding. The service department is prompt, reliable, and dedicated to maintaining the vehicles' performance and longevity. The staff is courteous and professional, making every effort to accommodate my schedule and address any concerns promptly. In conclusion, my experience at McGrath Honda Dealer was exceptional from start to finish. The knowledgeable and friendly staff, the wide selection of vehicles, transparent negotiation process, and outstanding after-sales service all contributed to making this dealership stand out. I highly recommend McGrath Honda Dealer to anyone in search of a reliable and customer-centric dealership experience. More

High cost. High cost. Good customer service but high cost. Good work but high cost. High cost. Good customer service but high cost. Good work but high cost. More

Overall the experience wasn’t bad. The salesperson Arkadiusz was excellent. The floor manager who dealt with the pricing was easy to talk to The salesperson Arkadiusz was excellent. The floor manager who dealt with the pricing was easy to talk to More