McGrath Ford

Very satisfied from making an appointment, to getting registered as soon as I pulled into the garage, shown what was being done on video, and informed as soon as the work was completed. At Checkout every registered as soon as I pulled into the garage, shown what was being done on video, and informed as soon as the work was completed. At Checkout everything was explained. Whole process was smoothly done. More

Chris my Service Consultant, was very helpful & went out of his way to assist with problems with my extended warranty. of his way to assist with problems with my extended warranty. More

My experience at McGrath for an oil change for my 2015 Ford Focus was good! Ford Focus was good! More

Both men were very helpful and very personable. Adam was very well informed on Explorer and answered all my questions. If I ever buy another vehicle, McGrath Ford will be my first call. very well informed on Explorer and answered all my questions. If I ever buy another vehicle, McGrath Ford will be my first call. More

Everything was good except for that they ask if I would like a courtesy car wash and it wasn't done when I picked up the vehicle. like a courtesy car wash and it wasn't done when I picked up the vehicle. More

The service was exceptional and the staff was extremely friendly and helpful. I would highly recommend them for service. friendly and helpful. I would highly recommend them for service. More

Professionals who live in the "Real World" and treat others as they want to be treated. Straightforward No Nonsense approach with direct answers to questions and concerns. others as they want to be treated. Straightforward No Nonsense approach with direct answers to questions and concerns. More

I had scheduled an appointment for an oil change days ahead with knowledge of them having a shuttle to use. When I arrived the service technician insisted they didn’t have a shuttle and never have. He th ahead with knowledge of them having a shuttle to use. When I arrived the service technician insisted they didn’t have a shuttle and never have. He then asked if I would be waiting until the oil change was complete, “I responded, I suppose I have to if there is no shuttle” I waited two hours over my lunch hour for them to finish my oil change just to find out from another technician that there was indeed a shuttle that I could have used. Unbeknownst to them, I had paid much more for the oil change not being able to work as was planned. At the very least an apology should have been given for my troubles, if not some sort of discount. Neither happened, nor did I ask. Poor customer service. More

Fast courteous service. Inspection video demonstrated need for air filter replacement. Oil change and inspection went very smoothly. need for air filter replacement. Oil change and inspection went very smoothly. More

Was on vacation and had truck issues, went to this dealership on a Friday late afternoon. They got me in first thing Sat. morning and had me back on the road in about 4 hours. The service was top notc dealership on a Friday late afternoon. They got me in first thing Sat. morning and had me back on the road in about 4 hours. The service was top notch and shuttle driver was fantastic. Would recommend this place to my best friend. thank you so much. More