McGovern Kia of Norwood

I met with Courtney upon picking up my new Kia. I got a tour of the dealership, including the Service department, where I met Courtney. He was very friendly, and I felt welcomed. I got a tour of the dealership, including the Service department, where I met Courtney. He was very friendly, and I felt welcomed. More

Brett from McGovern Kia in service was exceptional. He insured we were able to get a tow to get our car to the dealership. He kept us abreast along the way for the service and when the car would be ava He insured we were able to get a tow to get our car to the dealership. He kept us abreast along the way for the service and when the car would be available. He also was able to provide us a loaner car so our out-of-pocket expense was limited. He explained everything that was done in a way that we could understand, and appreciate his kind, thoughtful, and service oriented approach. It makes a difference, and we are grateful and we look forward to working with him and the dealership in the future on both service and purchases. More

James was great personable and professional. I felt comfortable dealing with him. The rest of the crew were great also. I felt comfortable dealing with him. The rest of the crew were great also. More

I had the best experience in the service department on my vehicle. They are very assertive. vehicle. They are very assertive. More

I am overjoyed with the service provided by my Kia dealership. On every occasion, whether routine maintenance or small repair associated with vehicle recall, they are prompt, courteous, and helpful in dealership. On every occasion, whether routine maintenance or small repair associated with vehicle recall, they are prompt, courteous, and helpful in every way. They provided Uber free of charge when I dropped off the car and Uber to pick me up and bring me back to the dealership when completed work. Highly recommend this dealership and its service department! More

James was the best he helped me with sunbit I had a little issue with my bank and he stayed and waited for me to return. Excellent customer service little issue with my bank and he stayed and waited for me to return. Excellent customer service More

The dealership hires the best service technicians. Clean, reliable and helpful employees that know how to take care of customers. Clean, reliable and helpful employees that know how to take care of customers. More

Erryn was professional personable and efficient. She put the customer first and handled an extensive service issue effectively from beginning to end. 5 stars She put the customer first and handled an extensive service issue effectively from beginning to end. 5 stars More

First, I can’t say enough wonderful things about my experience with Lurgy Ramos! From the very beginning, she took the time to truly listen to what I was looking for in a car and never once made me fe experience with Lurgy Ramos! From the very beginning, she took the time to truly listen to what I was looking for in a car and never once made me feel pressured to go in a direction that wasn’t right for me. Instead, she worked with me patiently, presenting different options and helping me weigh them so that I felt confident and informed every step of the way. Lurgy has such a professional yet warm and approachable way about her. She made me feel like my needs and priorities really mattered and that I was her top priority throughout the entire process. What impressed me most was the amount of care and attention she gave from start to finish. Lurgy was right there with us through every step of the way, answering questions, explaining details clearly, and making what could have been a stressful process feel smooth and enjoyable. Even after the paperwork was complete, she went above and beyond by walking me through a full tutorial of my new car before I drove off the lot. Her patience, knowledge, and genuine excitement for me made the whole experience so special. Thanks to Lurgy and Riley, who processed the paperwork, (and all of the staff who were part of the process), I drove away not only with the perfect car for me, but also with the confidence of knowing I was well taken care of. I am beyond happy with my new car, and I am so grateful for the exceptional level of professionalism, dedication, and kindness that Lurgy provided. She truly sets the standard for what a car-buying experience should be! If you are in the market for a new car, I highly recommend Lurgy. She is absolutely amazing! More

Excellent service people. They went the extra mile to make sure the car was safe and looked for ways to limit costs. They went the extra mile to make sure the car was safe and looked for ways to limit costs. More