Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

McGovern Kia of Norwood

Norwood, MA

Overview
Reviews
4.8
759 Reviews
Call Dealership (781) 762-8100
View Awards

105 Boston Providence Hwy

Norwood, MA

02062

Directions

By Type

Showing 759 reviews

January 16, 2026

That was really nice of you guys for your professional and your well done. Thank you More

by Paul Henry Valery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Lara
Report | Print
Jan 19, 2026 -

McGovern Kia of Norwood responded

There is nothing better than a great review. Thanks for giving McGovern Kia of Norwood your business, Paul!

January 15, 2026

James was very helpful. He informed me of everything that was going to be done to the car and explained it really well. More

by Klavelar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Charron
Report | Print
Jan 16, 2026 -

McGovern Kia of Norwood responded

Thank you for choosing McGovern Kia of Norwood and for sharing your experience with James! We look forward to serving you again in the future. Take care!

January 14, 2026

Whether purchasing a car, or having the car serviced, McGovern Kia of Norwood are topnotch! Really professional, efficient and friendly. Shout-out to Michael Sorm at sales, and Erryn at the service desk! More

by Thom from Boston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erryn, Michael Sorm, Pedro Oliveira
Report | Print
Jan 15, 2026 -

McGovern Kia of Norwood responded

Hi Thom, thank you for choosing McGovern Kia of Norwood and for sharing your experience! We’ll pass your kind words along to Michael, Erryn, and the team!

January 14, 2026

Excellent service when taking my car in for its first service - I was welcomed immediately and within 5 mins everything was explained and outlined re what would happen next. Throughout it was an excel More

by Peter Walmsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Charron
Report | Print
Jan 14, 2026 -

McGovern Kia of Norwood responded

Hi Peter, it's fantastic to hear that James and the rest of our team made your first service experience at McGovern Kia of Norwood smooth and efficient. Thank you for your recommendation! Safe driving!

January 11, 2026

Excellent customer service, greeted right away, very friendly and professional. Went over and demonstrated features, gave time to show the various features and how they worked. More

by Ben
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Riley Melo, Pedro Oliveira
Report | Print
Jan 12, 2026 -

McGovern Kia of Norwood responded

Hi Ben, thank you for sharing such a great review of our team! We appreciate your business and hope to see you again at McGovern Kia of Norwood!

January 09, 2026

Great place with nice people. David Shaw was great to work with. Love my new Kia! More

by Kenslifer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Shaw
Report | Print
Jan 12, 2026 -

McGovern Kia of Norwood responded

There is nothing better than a great review. We love to hear you were in awesome hands with David. Thanks for giving McGovern Kia of Norwood your business, Ken!

January 09, 2026

I found my experience very good,Bret was very professional and very efficient, and I will return for future maintenance. More

by lambertp12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret, Molly Doyle
Report | Print
Jan 09, 2026 -

McGovern Kia of Norwood responded

We're glad to hear you had a great experience with Bret! We look forward to assisting you with future maintenance needs. See you next time at McGovern Kia of Norwood!

January 08, 2026

Service was excellent. This was my first experience with McGovern and it was superior. Told me exactly what was being done and answered all my questions, even ones not ass More

by rbi1elecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Charron
Report | Print
Jan 08, 2026 -

McGovern Kia of Norwood responded

Thank you for sharing your experience! We’re pleased to hear our team provided clear communication and answered your questions. We look forward to welcoming you back to McGovern Kia of Norwood! Safe travels!

January 07, 2026

Great communication, really efficient service, incredibly nice people. Especially Eryn! I really appreciate the environment and will loyally return. More

by Jay Gold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erryn Inal
Report | Print
Jan 08, 2026 -

McGovern Kia of Norwood responded

Jay, your feedback made our day! We're glad Eryn and the team provided such a positive experience. See you next time at McGovern Kia of Norwood!

January 05, 2026

Make sure everything is physically written down, issues with the car , I was told Navigating would be updated , it wasnt I paid $200 for that , I recieved car with a crack windshield they replaced but afte More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Kuznezov
Report | Print
Jan 05, 2026 -

McGovern Kia of Norwood responded

Hello, Thank you for taking the time to outline your concerns. I understand how frustrating this situation has been, especially given the multiple visits and the distance involved, and I appreciate you bringing this to our attention. I do want to clarify that Service would not have promised a navigation update. While navigation updates can sometimes be discussed, they are not guaranteed unless explicitly written on the repair order. At this time, there is no documentation confirming that a navigation update was approved or performed. Regarding the other concerns, our process requires that all issues be physically written on the repair order at the time of drop-off. This documentation is what allows us to properly diagnose concerns and determine coverage or approval for repairs. The replacement used meets required standards, though it was an aftermarket windshield. At the time you dropped the vehicle off for the windshield replacement, you mentioned that the antenna did not appear flush. When the vehicle was later seen at Acton, the antenna was inspected and determined to be broken. Unfortunately, because this concern was not documented in writing during the original visit, we are unable to retroactively authorize or honor the repair. We understand that had the issue been identified as broken earlier, you would have addressed it immediately. This is precisely why written documentation at the time of service is essential, as it protects both the customer and the service department and ensures there is no confusion later. You purchased the vehicle in July of 2025. We never heard about this issue until the other day 6 + months later We regret the inconvenience this process has caused and appreciate your feedback, which helps reinforce the importance of clear, written documentation moving forward.

Jan 05, 2026 -

NA responded

The car was Officially purchased and picked up August 2. That is not over 6 months , Had i known the Atena was broken i would have immediately brought it for repair as i did with the windshield , Courney was very much aware of the Atena even still and im sure it was noted seeing how she was going to book another appointment for it , but made it sound as just probably needed tighen i said i will take it to Acton yes time had passed i went during School Vaction break December Acton. and they Told me to take it back to norwood i made the appointment, No one called me denying it. I drove an hour there because now you see it obviously broken now you respond you never physically documented it

1
...
12
13
14
...
76