McGovern Kia of Norwood

I gave this review 5 stars because of James the service specialist. He seemed genuinely interested in my vehicle, service and time. specialist. He seemed genuinely interested in my vehicle, service and time. More

Service department has always been great! No complaints. Brett very helpful and got the estimates I asked for! No complaints. Brett very helpful and got the estimates I asked for! More

The dealership did an amazing job every step of the way want to give a special S/O to Freddy, Danny and my salesperson Lurgy thank you so much want to give a special S/O to Freddy, Danny and my salesperson Lurgy thank you so much More

The service department needs work. My car was in service over a week without determing the issue, which is apparently complex, but remains unresolved. I have to beg for a loaner.only o My car was in service over a week without determing the issue, which is apparently complex, but remains unresolved. I have to beg for a loaner.only one service advisor, Brett, was exceptional in getting me a loaner and keeping me informed. I ended up buying a new car. The sales representative, Adriano, was also exceptional. Ten stars each for Brett and Adriano. More

Service Dept here is always professional interactions . They kept me updated on the progress of my service. Answered all questions I had. I never stress when I come here They kept me updated on the progress of my service. Answered all questions I had. I never stress when I come here More

Great customer service. Easy to work with and understanding of needs. Would highly recommend to others. Easy to work with and understanding of needs. Would highly recommend to others. More

My experience at Kia was great! The staff was quick, professional, and very helpful throughout the entire process. They took the time to explain the features of my new vehicle and m The staff was quick, professional, and very helpful throughout the entire process. They took the time to explain the features of my new vehicle and made sure I felt comfortable with everything before leaving. I also received a great trade-in value for my previous vehicle, which made the experience even better. Overall, the process was smooth and efficient, and I’m very happy with my purchase! More

I brought in my car for a recall and it ended with a service guy yelling and berating me. Maybe he was just having a bad day, but... They ran a diagnostic and found $3000 worth of additional "problems" service guy yelling and berating me. Maybe he was just having a bad day, but... They ran a diagnostic and found $3000 worth of additional "problems" with my car, then tried to charge me at least 4x compared with my local mechanic. (My car had just been in for service two weeks prior with none of these problems.) If you inflate costs, charge for a diagnostic without disclosing a price for that, then yell at a customer and insult them by saying they don't understand how cars work, you lose me as a customer. I'm allowed to question their charges. Note: they claim that they told me the price of the diagnostic beforehand, but they just pushed an iPad in front of me, scrolled down, and said initial here. Ten seconds. Lesson learned, but that’s not transparent. Who would pay $235 just to look at a faulty windshield wiper? That's crazy. That number was never disclosed. Why should you listen to me? This is the first bad review I've ever posted on this site. More

We had a great experience with Erik and Kia of Norwood. We had spent a lot of time at dealerships over the last month and Erik and team were efficient and responsive which led us to closing a deal quickly. We had spent a lot of time at dealerships over the last month and Erik and team were efficient and responsive which led us to closing a deal quickly. Highly recommend. More

I had a great experience with Brett . He was friendly, professional, and very helpful throughout the whole process. Everything was explained clearly, the service was quick and smooth, and He was friendly, professional, and very helpful throughout the whole process. Everything was explained clearly, the service was quick and smooth, and I felt well taken care of. I really appreciate the great customer service and would definitely recommend Brett to anyone looking for a good car services More