McGovern Hyundai of Arlington

Infuriating experience at McGovern Hyundai in Arlington. Was promised an “out-the-door” price that was anything but. After agreeing to the deal via text I went to the dealership to finalize the purchase. On Was promised an “out-the-door” price that was anything but. After agreeing to the deal via text I went to the dealership to finalize the purchase. Only then was I told I had to use their financing, at an interest rate a full percentage point higher than what I had secured otherwise. This requirement was never disclosed when they gave me the supposedly final price. Also, only when we went to pick up the vehicle (a hybrid) did I learn that it did not include a charging cable and worse - only ONE key. How does a dealership sell a hybrid without the charging cable and hand over a car with only one key? Between the higher interest rate, the missing key, and the missing charging cable, I ended up over $1,000 above the promised final price. Misleading, unacceptable and left feeling nothing but scammed. I would strongly recommend taking your business elsewhere. More

Trying to make an appointment at this dealership is difficult and annoying. Their automated attendant is useless and you can rarely get a real person on the phone to help you, and when you do, they fo difficult and annoying. Their automated attendant is useless and you can rarely get a real person on the phone to help you, and when you do, they forward you to a "scheduling coordinator" and you get their voice mail. I very much enjoy Hyundai Palisade and would recommend it, but I do not recommend this service center. I should not be this hard to schedule an appointment. More