McDonough Hyundai

I sat down with avi and he assured me he would get me in a vehicle other dealership wouldn't even help Avi did greatly appreciate him a vehicle other dealership wouldn't even help Avi did greatly appreciate him More

This is by far the most unprofessional, shady bait and switch tactics imaginable. I was very clear from my orginial contact with the dealership that I lived out of town and would need to complete the purc switch tactics imaginable. I was very clear from my orginial contact with the dealership that I lived out of town and would need to complete the purchase online. Also, that I would need the car delivered or I could possibly get a family member to pick it up for me. That was not an issue until I decided that I was going to pay cash instead of fill out the credit application. Then, suddenly I had to come into the dealership and they refused to give me a price quote even. I wasn't too worried about that because I had already received a quote online and it seemed like a good deal. I broke down and filed out credit application and was going to finance it to make the deal happen. I was contacted by the internet manager and offered to finally receive a quote on my financing options. Then, I was told that I would have to come in and the salesperson would have to go to the bank with me to get a check. Also, I'd need to put up a deposit if I wanted to make sure it wasn't sold before I could get there. Finally, the internet manager called with financing quote. I see why there was hesitatacy to put it in writing because it increased from $17,734 that I received online to $21,318.67 and an additional $1500 if I didn't finance through the dealership. Also, they do not honor their $500 off coupon. Now my credit score has been impacted by a useless credit check and my time has been wasted. These pratices are illegal and will be report to the Hyundai cooperate office, Federal Trade Commission and The Georgia Attorney General’s Consumer Protection Division. More

I had an appointment with Mr. Neil Marks at McDonough Hyundai, and unfortunately, my experience was extremely disappointing. I drove approximately an hour to the dealership for Neil Marks at McDonough Hyundai, and unfortunately, my experience was extremely disappointing. I drove approximately an hour to the dealership for my appointment. During my conversation with Mr. Marks, I made it very clear that I only wanted my credit application submitted to two specific lenders with whom I had already received prequalifications. When Mr. Marks later asked for permission to submit my application to an additional lender, I specifically told him no. After waiting for an extended period, I left the dealership temporarily and remained nearby while waiting for an update. I called Mr. Marks for a status update, but he did not answer my call or return it. I found this extremely inconsiderate of my time and unprofessional, particularly considering that I had traveled an hour to do business with the dealership. What concerns me even more is that I have continued receiving notifications of credit inquiries from additional lenders. I did not give permission for my credit application to be submitted to lenders other than the two I specifically authorized. I have emailed the dealership requesting a complete list of the lenders to whom my credit application was submitted, but as of the time of this review, I have not received that information. I also called the dealership today seeking assistance with my concerns, and no one was available to address the matter. Fortunately, I was approved for a vehicle through another dealership, so I am no longer interested in purchasing from McDonough Hyundai. However, that does not resolve my concern about the continued credit inquiries or the handling of my personal information. I expected professionalism, communication, and respect for the limitations I placed on the use of my credit application. Instead, I left feeling that my time and my instructions were not respected. I am requesting that McDonough Hyundai immediately stop submitting my credit application to any additional lenders and provide me with the list of lenders that have already received it. I also intend to file complaints with the Better Business Bureau and the Federal Trade Commission regarding my concerns. Based on my experience, I cannot recommend this dealership. More

The sales person, Epipheny, could not of been any better in selling me my Tucson. 10 out of ten. That being said the dealership overall gets a 1. Refuse to send me a drivers side car mat, which was not in t in selling me my Tucson. 10 out of ten. That being said the dealership overall gets a 1. Refuse to send me a drivers side car mat, which was not in the vehicle when I picked up my car. Also canceled two deliveries to my home in Cumming, GA. After 3 more weeks and fraudulently putting an additional 900 miles on the vehicle, they have not responded to 5 emails and no response from corporate customer service either. Very very sad customer service and disrespectful lack of responses to all of my attempts to resolve this 50 dollar error on their part. Have all the emails and pictures of milage receipts concerning this review. 👎👎 More